written by on 15/02/2014
Me too is a victim of flora2000. No delivery at all. they spoiled my valentines surprise for my wife, stay away from flora2000 and its mastermind. Chat support takes around 30 mins to respond. no email response. When I call the phone nobody answers. Answers in chat support are obviously scripted and no assurance at all, as they keep telling me we will email you once delivery has been completed. I ordered it Feb 13 and next day delivery as they promised, today is Feb 15 in the Philippinees and valentines is over still no signs, chat support is unavailable till Feb 28 as the message says. I couldn't even find the link to file the refund except the email that no response yet.
I know you're reading it and i'm expecting your response to be same on how you respond to your other complaint, that is "we will make sure it will not happen again"
google around guys, this flora2000 has a lot of complaints. my mistake to trust them before googling it
As rated by our community of reviewers
Richardfullham's Comment
Written on: 19/02/2014
Dear Customer,
We are extremely sorry for the entire incident. To resolve the issue for you, please provide us the flo order number or the email address use while placing the order.
You will receive a reply as soon as the required information reaches us.
Regards,
Flora2000
Wacarpentero's Comment
Written on: 19/02/2014
i would appreciate if you can tell me how is the refund process..no need to deliver..too late
Richardfullham's Comment
Written on: 20/02/2014
Dear Customer,
We are able to reply you with the refund only if we have the order number.
We once again request you to provide us the order number to get locate this order in our system.
Regards,
Flora2000
Wacarpentero's Comment
Written on: 20/02/2014
order # 1324202...no deliveries as of today