Bad customer service- Collected money didn't deliver product

My daughter lives in Exeter and I chose Eden because they are a local provider and since I am ordering from Canada I thought it would be safer than a chain.
I made a mistake on the delivery address, and they tried to deliver to the wrong address. They didn't call the number I provided to redirect the delivery (I would have happily paid an extra fee for that).
The order was $130CDN and included flowers, a birthday cake and a stuffed animal. I was told it would be 7-10 days before they could redirect the order. Initially they said they would provide new flowers with the delivery, then rescinded the offer. I received a $5 refund from them.
My daughter is struggling financially right now and she spent her birthday sitting at home waiting for the gifts to arrive, anxiously awaiting them since it was the only celebration she was having.
I regret the mistake I made in the address, but the whole experience was really disappointing. Definitly won't be using this provider in the future.