Debenhams Flowers Reviews - www.debenhamsflowers.com

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Latest Reviews

★★★★★

“Distance Education Programme and Diploma Courses”

Written on: 13/04/2017 by mgitm2 (1 review written)

Welcome you to MGITM for short term Distance Education programme and diploma courses. We aim to provide our upcoming young generation a dynamic range of higher studies its provide many coursess and facilities… Read Full Review

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★☆☆☆☆

“Failed to deliver! ”

Written on: 29/03/2017

Made my order for Mother's Day on Thursday before the deadline for next day delivery. Nothing arrived for either mum on the Friday. Or the Saturday. Or the Sunday. And so far today nor the Monday either. Absolute shambles. Customer service at the call centre is non existent. Blaming their supply chain but can't tell me who they are?! After spending the last year fighting cancer I couldn't have got through this year without my mum and my mother in law - i couldn't be with them this mothers dat… Read Full Review

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★☆☆☆☆

“No flowers for Mothers Day”

Written on: 29/03/2017

Shockingly bad service. I orderd some flowers for MUM 3 weeks prior to Mothers Day thinking I was well organised. I paid for my order and then received an email to confirm this by Debenhamsflowers. I didn't give it much thought after that until Dad had said Mum did't get her flowers on the day that I had told him to expect them. I had asked for them to be delivered on the friday before Mothers Day because I knew that my parents would be home that day to receive them. When I contacted customer… Read Full Review

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★☆☆☆☆

“MOTHER DAY FLOWERS”

Written on: 28/03/2017 by Paynerr365 (1 review written)

Awful service no flowers delivered as promised Then an email saying another courier would deliver which didn't happen You have to speak to someone in South Africa!!! No help there it took an hour to hold and I gave up! Its not the point when they offer on line money back etc this was one day of the year I would have liked a Company to get it right … Read Full Review

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★★★☆☆

“Mothers Day Flowers”

Written on: 27/03/2017 by 211Sheridan (1 review written)

These flowers arrived well boxed and packaged. But when I managed to get them out of the box, I found some lovely bright white flowers, some deep pink scented roses, mixed with lovely greenery and three old tattered shabby cream/pink carnations. They took away the bright fresh cheer from the rest of the bunch, and put a damper on my daughters gift. 

The message card was very cheap looking, printed on flimsy paper folded like a card, with no picture, just big writing saying Debenhams flowers,
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★☆☆☆☆

“order accepted, money taken, no flowers...”

Written on: 17/03/2017 by AlvaroHammond398 (1 review written)

very disappointed and embarrassed - ordered flowers for sister's birthday and had acknowledgement email and saw money taken from account yet nothing arrived on the order date, nor the next day. If I had seen these reviews beforehand I could have used a different company but thought such a big name would be reliable..... I dont think the term florist applies if nothing is provided, hopefully I will get a refund now, but its going to take longer to make it up to my sister… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 03/02/2017 by Pattonfu349 (1 review written)

Just awful, still trying to find out what happened to the flowers that were never delivered. E mails ignored, numerous phone calls with no success, they have had a week to find out what happened, I just want to know what happened to my flowers that cost me £30. … Read Full Review

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★☆☆☆☆

“Totally confused”

Written on: 10/01/2017

Two lots of flowers .No gift card.felt guilty not thanking the people who send them.Very confused just out of hospital after a stroke.Flowers not as fresh as other ones which were delivered… Read Full Review

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★★☆☆☆

“Shocking Flowers”

Written on: 05/01/2017 by Lilacemmekicki (1 review written)

After ordering 2 previous bouquets via the O2 rewards which were beautiful ordered a bouquet for my parents (should have been £50 and got through O2 for £25)delivered on time and being kept up todate on arrival can not complain on that but the flowers turned up half dead. The only thing I am grateful for is it cost me £25 instead of £50 but to be honestly would not have paid more than £5.00- £10.00 for it. After complaining got a replacement bouquet which was not perfect but 90%… Read Full Review

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★☆☆☆☆

“Really poor customer service”

Written on: 03/01/2017 by 281O'Grady (1 review written)

This organisation has serious problems.Generally poor and unprofessional:horrible tinny music when you are on hold,sent two dispatched emails(different orders) then after several days said the products were out of stock.There are so many companies who deliver great customer service,but NOT Debenhams. Use someone else. Let me down twice… Read Full Review

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★☆☆☆☆

“Ordered flower arrangement to be delivered to place at...”

Written on: 31/12/2016 by Mooneyrm324 (1 review written)

Ordered flower arrangement to be delivered to place at my parents grave for Christmas. They did not say they would be delivered flat packed and dying in a box, no arrangement as per photo, flowers wilted, roses were dying, sparse and went from front door to bin. Spent £30 on these. I ended up going to another well known store, buying a bouquet for £20 and arranging myself, would never use again, disappointed is an understatement, especially at this time of year. Have emailed Debenhams twice… Read Full Review

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★☆☆☆☆

“Christmas Hampers not delivered.”

Written on: 30/12/2016

Ordered 2 x christmas hampers from debenhams flowers. ordered 30th Nov... Payment taken from my account on 1st December. Debenhams didnt deliver the hampers or email me to say they were not going to. They had my money for both hampers a month £123.98 but didnt supply anything in return. I had to call them at christmas to ask where the hampers were. They couldnt have cared less about non delivery or keeping my money. Said theyd refund immediately. When no refund came several days later I had to… Read Full Review

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★☆☆☆☆

“worst flowers every received”

Written on: 27/12/2016

received my flowers from my son on Friday 23rd December. they are the worst flowers I have ever received. they looked half dead when I opened the box. followed care instructions hoping that they might revive but by the next day the freesias had completely died and had to be thrown away. hoping the roses might do better I changed the water and cut off some of the stem but they only lasted till the next day before turning brown. even if the flowers had arrived fresh I would still have been… Read Full Review

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★☆☆☆☆

“Atrocious standards, no customer care AVOID”

Written on: 24/12/2016 by kirstiesimmonds (1 review written)

We received an Xmas bouquet from a disabled elderly family member to thank us for helping them and for Xmas, it was not cheap, within 12 hours some of the flowers were dead or dying, we followed their instructions impeccably. We called to be read a robotic message that an advisior would be with us shortly but 20 minutes later no one had been 'with us'. We then looked online at the same time to find their office is not open Saturdays and thus they wasted our time and caused us to be… Read Full Review

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★☆☆☆☆

“Mother's day demolished ”

Written on: 27/11/2016 by Roo333 (1 review written)

Ordered a bouquet and chocolates for mum for mothers day as we live far apart, well it arrived on mothers day NO chocolates I paid for and a bunch of weeds !! not a flower or bud in sight could have picked better off a planted roundabout !!! took weeks to get a refund not even a nice bouquet sent to my mum as an apology !!!!! Lousy flowers Lousy service and even worse customer service Hard to believe that they keep emailing me discounts etc to use them again NEVER NEVER NEVER again… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 17/11/2016 by Lanejk225 (1 review written)

Didn't even want to give it a star but had to so I could write this. I ordered a plant and teddy for my friend who had just overcome cancer. She received the plant. Well I say plant. It was demolished. It had been tipped upside down and bashed. Soil everywhere and the teddy ruined. To make matters worse. The card she received said "Happy birthday debs love Chris". I would NEVER buy from them again. Stay clear. Buy locally instead as you know what your ordering. Nightmare to get thru too as they… Read Full Review

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★☆☆☆☆

“flowers never delivered”

Written on: 22/10/2016 by 57Fowler (1 review written)

I will never use them again. Ordered a next day delivery bunch of flower. Flowers never arrived and I had to fight for a refund. They are never available on the phone. The worst service ever… Read Full Review

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★☆☆☆☆

“Do not order”

Written on: 30/09/2016 by Stonejd470 (1 review written)

Flowers arrived 2 days late. You cannot complain as no one answers their phone. Saw my friends flowers not worth the money. Go elsewhere… Read Full Review

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★☆☆☆☆

“Dead ,damaged”

Written on: 23/09/2016 by Catwhinger (1 review written)

Received Sugared Almond flowers today 23/9/16.No idea who from card empty.Nothing at all like picture.Few dying flowers with chewed leaves.Broken heads.I have seen better flowers in reduced section of Signatures reduced from £5.Some kind person paid a lot of money as I lost my Mother .Disappointed for us both… Read Full Review

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★☆☆☆☆

“Do Not Buy from Debenhams”

Written on: 22/08/2016 by Rip0ff (1 review written)

I had a bunch of flowers delivery on Friday 19th August consisting of roses and lillies. By Saturday morning all the roses were dead and yesterday, 21st August the petals are starting to fall off the lillies. Your advert says freshness for 7 days!! Disgusting especially from Debenhams. Would definitely not recommend… Read Full Review

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