Debenhams Flowers Reviews - www.debenhamsflowers.com

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Totally confused”

Written on: 10/01/2017

Two lots of flowers .No gift card.felt guilty not thanking the people who send them.Very confused just out of hospital after a stroke.Flowers not as fresh as other ones which were delivered… Read Full Review

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★★☆☆☆

“Shocking Flowers”

Written on: 05/01/2017 by Lilacemmekicki (1 review written)

After ordering 2 previous bouquets via the O2 rewards which were beautiful ordered a bouquet for my parents (should have been £50 and got through O2 for £25)delivered on time and being kept up todate on arrival can not complain on that but the flowers turned up half dead. The only thing I am grateful for is it cost me £25 instead of £50 but to be honestly would not have paid more than £5.00- £10.00 for it. After complaining got a replacement bouquet which was not perfect but 90%… Read Full Review

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★☆☆☆☆

“Really poor customer service”

Written on: 03/01/2017 by 281O'Grady (1 review written)

This organisation has serious problems.Generally poor and unprofessional:horrible tinny music when you are on hold,sent two dispatched emails(different orders) then after several days said the products were out of stock.There are so many companies who deliver great customer service,but NOT Debenhams. Use someone else. Let me down twice… Read Full Review

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★☆☆☆☆

“Ordered flower arrangement to be delivered to place at...”

Written on: 31/12/2016 by Mooneyrm324 (1 review written)

Ordered flower arrangement to be delivered to place at my parents grave for Christmas. They did not say they would be delivered flat packed and dying in a box, no arrangement as per photo, flowers wilted, roses were dying, sparse and went from front door to bin. Spent £30 on these. I ended up going to another well known store, buying a bouquet for £20 and arranging myself, would never use again, disappointed is an understatement, especially at this time of year. Have emailed Debenhams twice… Read Full Review

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★☆☆☆☆

“Christmas Hampers not delivered.”

Written on: 30/12/2016

Ordered 2 x christmas hampers from debenhams flowers. ordered 30th Nov... Payment taken from my account on 1st December. Debenhams didnt deliver the hampers or email me to say they were not going to. They had my money for both hampers a month £123.98 but didnt supply anything in return. I had to call them at christmas to ask where the hampers were. They couldnt have cared less about non delivery or keeping my money. Said theyd refund immediately. When no refund came several days later I had to… Read Full Review

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★☆☆☆☆

“worst flowers every received”

Written on: 27/12/2016

received my flowers from my son on Friday 23rd December. they are the worst flowers I have ever received. they looked half dead when I opened the box. followed care instructions hoping that they might revive but by the next day the freesias had completely died and had to be thrown away. hoping the roses might do better I changed the water and cut off some of the stem but they only lasted till the next day before turning brown. even if the flowers had arrived fresh I would still have been… Read Full Review

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★☆☆☆☆

“Atrocious standards, no customer care AVOID”

Written on: 24/12/2016 by kirstiesimmonds (1 review written)

We received an Xmas bouquet from a disabled elderly family member to thank us for helping them and for Xmas, it was not cheap, within 12 hours some of the flowers were dead or dying, we followed their instructions impeccably. We called to be read a robotic message that an advisior would be with us shortly but 20 minutes later no one had been 'with us'. We then looked online at the same time to find their office is not open Saturdays and thus they wasted our time and caused us to be… Read Full Review

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★☆☆☆☆

“Mother's day demolished ”

Written on: 27/11/2016 by Roo333 (1 review written)

Ordered a bouquet and chocolates for mum for mothers day as we live far apart, well it arrived on mothers day NO chocolates I paid for and a bunch of weeds !! not a flower or bud in sight could have picked better off a planted roundabout !!! took weeks to get a refund not even a nice bouquet sent to my mum as an apology !!!!! Lousy flowers Lousy service and even worse customer service Hard to believe that they keep emailing me discounts etc to use them again NEVER NEVER NEVER again… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 17/11/2016 by Lanejk225 (1 review written)

Didn't even want to give it a star but had to so I could write this. I ordered a plant and teddy for my friend who had just overcome cancer. She received the plant. Well I say plant. It was demolished. It had been tipped upside down and bashed. Soil everywhere and the teddy ruined. To make matters worse. The card she received said "Happy birthday debs love Chris". I would NEVER buy from them again. Stay clear. Buy locally instead as you know what your ordering. Nightmare to get thru too as they… Read Full Review

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★☆☆☆☆

“flowers never delivered”

Written on: 22/10/2016 by 57Fowler (1 review written)

I will never use them again. Ordered a next day delivery bunch of flower. Flowers never arrived and I had to fight for a refund. They are never available on the phone. The worst service ever… Read Full Review

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★☆☆☆☆

“Do not order”

Written on: 30/09/2016 by Stonejd470 (1 review written)

Flowers arrived 2 days late. You cannot complain as no one answers their phone. Saw my friends flowers not worth the money. Go elsewhere… Read Full Review

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★☆☆☆☆

“Dead ,damaged”

Written on: 23/09/2016 by Catwhinger (1 review written)

Received Sugared Almond flowers today 23/9/16.No idea who from card empty.Nothing at all like picture.Few dying flowers with chewed leaves.Broken heads.I have seen better flowers in reduced section of Signatures reduced from £5.Some kind person paid a lot of money as I lost my Mother .Disappointed for us both… Read Full Review

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★☆☆☆☆

“Do Not Buy from Debenhams”

Written on: 22/08/2016 by Rip0ff (1 review written)

I had a bunch of flowers delivery on Friday 19th August consisting of roses and lillies. By Saturday morning all the roses were dead and yesterday, 21st August the petals are starting to fall off the lillies. Your advert says freshness for 7 days!! Disgusting especially from Debenhams. Would definitely not recommend… Read Full Review

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★☆☆☆☆

“First and Last!”

Written on: 12/08/2016

Dead, dried up flowers delivered on the wrong day. On complaining to customer services was told two different stories as to why this had happened. To cut a long story short DPD made no attempt to deliver the flowers on the correct day and when confronted lied about it, stating firstly that "roadworks had prevented them getting to the delivery address" and then "the delivery was refused" (There were no roadworks and how is it possible to refuse a delivery that isn't there?) Had ordered the… Read Full Review

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★★★★★

“Excellent Service”

Written on: 29/04/2016 by Lamb152 (1 review written)

Excellent service - my flowers arrived on time and in perfect condition. The flowers looked great and were beautifully presented. Will and have recommended to friends and family, and shall definitely be using the service again!… Read Full Review

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★☆☆☆☆

“FLOWERS NEVER ARRIVED”

Written on: 17/04/2016 by Lan07 (1 review written)

I ordered flowers as a Thank you, they were ordered on 11th to be delivered on 13th (they still haven't arrived). Really poor service from such a large company. Will never use again and I am currently trying to get a refund… Read Full Review

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★★★★★

“Beautiful flowers arrived in good time and great condition”

Written on: 16/04/2016 by ALF4 (1 review written)

I have received two bouquets from Debenhams flowers which arrived within a day or two of them being dispatched and they got to me in good condition as they package them well. The flowers lasted around two weeks. They have a great range of prices to suit all budgets and occasions!… Read Full Review

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★★★★★

“Brilliant Service, Beautiful Bouquet! ”

Written on: 09/04/2016 by shannonlclark (1 review written)

The flowers were delivered very fast and carefully packaged. The bouquet itself was larger than I was expecting, was so beautiful and lasted for just over a week. I was incredibly impressed with the service that I received and I would definitely place another order in the future!… Read Full Review

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★★★★★

“Great service - no issues!”

Written on: 07/04/2016 by Liliau331 (1 review written)

I've ordered 2 bouquets from Debenhams Flowers - one for my wife and one for my mum. Both arrived on the date chosen and came well packaged. The bouquets looked really nice and lasted for longer than a week as the majority of flowers arrived in bud. Would definitely order again… Read Full Review

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★★★★★

“Absolutely delighted”

Written on: 05/04/2016 by LeviFraser368 (1 review written)

Loved the service received; delivery was prompt and the flowers arrived in great condition. They looked and smelled absolutely delightful and lasted for several days. … Read Full Review

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