Debenhams Flowers Reviews - www.debenhamsflowers.com

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Mother's day demolished ”

Written on: 27/11/2016 by Roo333 (1 review written)

Ordered a bouquet and chocolates for mum for mothers day as we live far apart, well it arrived on mothers day NO chocolates I paid for and a bunch of weeds !! not a flower or bud in sight could have picked better off a planted roundabout !!! took weeks to get a refund not even a nice bouquet sent to my mum as an apology !!!!! Lousy flowers Lousy service and even worse customer service Hard to believe that they keep emailing me discounts etc to use them again NEVER NEVER NEVER again… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 17/11/2016 by Lanejk225 (1 review written)

Didn't even want to give it a star but had to so I could write this. I ordered a plant and teddy for my friend who had just overcome cancer. She received the plant. Well I say plant. It was demolished. It had been tipped upside down and bashed. Soil everywhere and the teddy ruined. To make matters worse. The card she received said "Happy birthday debs love Chris". I would NEVER buy from them again. Stay clear. Buy locally instead as you know what your ordering. Nightmare to get thru too as they… Read Full Review

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★☆☆☆☆

“flowers never delivered”

Written on: 22/10/2016 by 57Fowler (1 review written)

I will never use them again. Ordered a next day delivery bunch of flower. Flowers never arrived and I had to fight for a refund. They are never available on the phone. The worst service ever… Read Full Review

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★☆☆☆☆

“Do not order”

Written on: 30/09/2016 by Stonejd470 (1 review written)

Flowers arrived 2 days late. You cannot complain as no one answers their phone. Saw my friends flowers not worth the money. Go elsewhere… Read Full Review

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★☆☆☆☆

“Dead ,damaged”

Written on: 23/09/2016 by Catwhinger (1 review written)

Received Sugared Almond flowers today 23/9/16.No idea who from card empty.Nothing at all like picture.Few dying flowers with chewed leaves.Broken heads.I have seen better flowers in reduced section of Signatures reduced from £5.Some kind person paid a lot of money as I lost my Mother .Disappointed for us both… Read Full Review

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★☆☆☆☆

“Do Not Buy from Debenhams”

Written on: 22/08/2016 by Rip0ff (1 review written)

I had a bunch of flowers delivery on Friday 19th August consisting of roses and lillies. By Saturday morning all the roses were dead and yesterday, 21st August the petals are starting to fall off the lillies. Your advert says freshness for 7 days!! Disgusting especially from Debenhams. Would definitely not recommend… Read Full Review

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★☆☆☆☆

“First and Last!”

Written on: 12/08/2016

Dead, dried up flowers delivered on the wrong day. On complaining to customer services was told two different stories as to why this had happened. To cut a long story short DPD made no attempt to deliver the flowers on the correct day and when confronted lied about it, stating firstly that "roadworks had prevented them getting to the delivery address" and then "the delivery was refused" (There were no roadworks and how is it possible to refuse a delivery that isn't there?) Had ordered the… Read Full Review

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★★★★★

“Excellent Service”

Written on: 29/04/2016 by Lamb152 (1 review written)

Excellent service - my flowers arrived on time and in perfect condition. The flowers looked great and were beautifully presented. Will and have recommended to friends and family, and shall definitely be using the service again!… Read Full Review

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★☆☆☆☆

“FLOWERS NEVER ARRIVED”

Written on: 17/04/2016 by Lan07 (1 review written)

I ordered flowers as a Thank you, they were ordered on 11th to be delivered on 13th (they still haven't arrived). Really poor service from such a large company. Will never use again and I am currently trying to get a refund… Read Full Review

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★★★★★

“Beautiful flowers arrived in good time and great condition”

Written on: 16/04/2016 by ALF4 (1 review written)

I have received two bouquets from Debenhams flowers which arrived within a day or two of them being dispatched and they got to me in good condition as they package them well. The flowers lasted around two weeks. They have a great range of prices to suit all budgets and occasions!… Read Full Review

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★★★★★

“Brilliant Service, Beautiful Bouquet! ”

Written on: 09/04/2016 by shannonlclark (1 review written)

The flowers were delivered very fast and carefully packaged. The bouquet itself was larger than I was expecting, was so beautiful and lasted for just over a week. I was incredibly impressed with the service that I received and I would definitely place another order in the future!… Read Full Review

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★★★★★

“Great service - no issues!”

Written on: 07/04/2016 by Liliau331 (1 review written)

I've ordered 2 bouquets from Debenhams Flowers - one for my wife and one for my mum. Both arrived on the date chosen and came well packaged. The bouquets looked really nice and lasted for longer than a week as the majority of flowers arrived in bud. Would definitely order again… Read Full Review

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★★★★★

“Absolutely delighted”

Written on: 05/04/2016 by LeviFraser368 (1 review written)

Loved the service received; delivery was prompt and the flowers arrived in great condition. They looked and smelled absolutely delightful and lasted for several days. … Read Full Review

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★★★★★

“Fantastic Experience”

Written on: 01/04/2016 by AlinaBostan (1 review written)

I recently had the opportunity of trying out Debenhams flowers service & I couldn't be happier with my experience overall. I just loved my flower bouquet, perfectly put together and well presented. Delivery was speedy, without any troubles. Would definitely order from Debenhams flowers again & recommend to anyone I know… Read Full Review

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★★★★☆

“Would order again”

Written on: 24/03/2016 by mqGreenwood265 (1 review written)

I've ordered flowers through Debenhams three times now. Just as before, the flowers arrived extremely promptly at our flat and in great condition. Debenhams really packages them with thought and care. I recently sent my sister-in-law a house warming bouquet from Debenhams Flowers. The roses I had kept quite well… Read Full Review

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★☆☆☆☆

“Dead flowers”

Written on: 24/03/2016

I received a beautiful box - upon opening all the white flowers had died and I sent a photo to Debenhams customer (non) service. I have followed this up by email on two occasions and no reply except the computer acknowledgement. I have put one star as the carnations did last a few days, not the 7 days guarantee. Certainly would not order from them and not recommend anyone else to. Much better from our local supermarket !… Read Full Review

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★☆☆☆☆

“Not good”

Written on: 22/03/2016 by MarlonRasmussen161 (1 review written)

Sent the wrong flowers for Mothers Day, then they don't reply to phone calls or emails! Avoid… Read Full Review

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★☆☆☆☆

“Mothers day ruined”

Written on: 16/03/2016 by JanaeMaxwell1969 (1 review written)

I ordered a Joyful mum bouquet.I asked for them to be delivered on the Saturday which they did, However when mum opend them up the flowers were brown and wilting she said it looked like they had not had any water, she did not want to complain as they were a gift. She was so disappointed. I could have got a nicer bunch from the supermarket. 3 e mails and 3 phone calls later there has been no response. I wish i had read the revews before hand. Never again… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 15/03/2016 by Ryanns397 (1 review written)

Not sure if anyone at your company is really interested, but my Daughter ordered flowers for me for Mothers Day. Lovely thought and as she hasn't got a lot of money, I was chuffed. Delivery was at 5-40pm on Mothers Day, bit late but appreciate the fact it was a busy time. I can only say I was very disappointed, not only with the quality of the flowers, the amount of flowers, and the poor balloon in the box with the flowers. How do I say to my daughter that they were not up to standard. She… Read Full Review

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★☆☆☆☆

“Mothers day flowers”

Written on: 14/03/2016 by 383Griffith (1 review written)

Bunch of flowers? more like bunch of weeds, roses lasted two days before being completely brown what a waste of my daughters money,Aldi and Lidl flowers are far better quality and half the price.Never again… Read Full Review

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