Bunches www.bunches.co.uk Review

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★★☆☆☆
2.2
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matilday's review of Bunches www.bunches.co.uk

“I've used Bunches a few times over the years. However...”

★★★☆☆

written by matilday on 12/07/2012

I've used Bunches a few times over the years. However recently I've had a few problems.
I sent an orchid to my sister for her Birthday. The Orchid was fine the chocolates were missing (freebie) I emailed them and they sent out a replacement box.
I then ordered some flowers for my mother-in-laws Birthday these failed to arrive. I had to send several emails and eventually after I posted on their Facebook page they sent out a replacement bouquet (upgraded to a bigger bunch) via a courier. After a few days I heard from a lady at their customer service team (I'd already placed an order for my mother's Birthday before this mix up happened) the Bunches lady upgraded the delivery service (courier) as I was anxious that my mother's flowers would not arrive. I've also ordered a bouquet for my friend as a thank you gift. The lady did add 20GBP to my posy points account.
What I have discovered is that the cheaper bouquets sent my Royal Mail (free delivery) and I think also the cheaper bouquets sent by courier are sent as flowers in a box and not in a bouquet as shown on their website. Only the more expensive bouquets are sent as an arrangement.
I didn't realise this until after I'd sent the flowers to my friend. (I found out by reading various reviews).
I contacted Bunches and said that this was a little misleading and that it should be stated on their website.The lady confirmed that the flowers are sent out fresh cut in a box and the person receiving the flowers has to arrange them themselves which I thought was a bit off.
If I

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