APPALLING

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British Bouquets www.britishbouquets.co.uk
★★☆☆☆
2.0
From 160 reviews
29.0% of users recommend this

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MarekP's review of British Bouquets www.britishbouquets.co.uk

“APPALLING”

★☆☆☆☆

written by MarekP on 16/07/2013

I ordered a basket of fruit to be sent to my mother, aged 85, who is in Hospital at Bangor.
The order was placed online on the 12th July for delivery on the 13th. Payment was deducted immediately
and an invoice issued confirming delivery for the 13th.The address, post code and ward were correctly acknowledged. On the 15th I received an email telling me that delivery date was still the 13th,but that the fruit basket would be delivered on the 15th. It is now 3.00pm on Tuesday 16th July and nothing has been received.
The company do not respond to emails, or to telephone messages left on their answering machine which explains "that the office is now closed" at all times of the day. Never a truer word.. though not for taking your money.

This company should not be trading.

  • Fruit Basket £18.18 + £5.99 delivery + VAT

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Angelmouse's Response to MarekP's Review

Written on: 06/08/2013

Agree, 12.23pm and their phone is engaged, ordered a fruit basket in plenty of time for delivery for my parent's wedding anniversary and a day later, still nothing. I cannot believe a company can promise delivery and not delivery it without any explanation, so angry!

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