Buyer Beware

Buyer Beware:

I am currently serving in the Canadian Armed Forces abroad and my wife and I are new parents. For Mother's Day, my wife's 1st, I purchased flowers through this company to be delivered in my absence. I received confirmation from the company as well as a debit from my credit card. When Mother's Day came and left, the flowers, $73 worth, were not delivered. Needless to say, my wife was less than impressed with my apparent lack of honor on this special day. After several phone calls,email exchanges and a final request for reimbursement, Bloomex claimed that they have no record of my order. Then, after I proved that there, in fact, was an order by providing a confirmation number, email, and credit card statement, Bloomex has since not responded, this ignoring me.

I can understand misplacing an order, even feeling so ashamed of misplacing an order on such a big day that you deny having received that order, but the final straw comes with ignoring the customer completely after proving proof of said order. I have no faith in this company to provide the service that they are in the business of providing, thus making them an illegitimate business. I strongly urge anyone taking the first steps to order from this 'business' to look elsewhere.
Thank you.