Not delivered on time, & don't return call

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

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melina78's review of Bloomex www.bloomex.ca

★☆☆☆☆

“Not delivered on time, and don't return call”

Written on: 20/03/2014 by melina78 (1 review written)

Well, where to start... Order was not delivered on time, called 3 times to be told that someone would call me back and then never did. the fourth time I called I was told that there is no trace of my other phone calls... pretty much implying that I was lying about the other 3 phone calls..wanted to cancel the order that was not sent on time, since I knew that the recipient of that bouquet would not be home, and was told that the reimbursement policies were on my confirmation email. The problem is, I never got any confirmation email, checked my junk, nothing...She insists that it was sent. Would not recommend this online site to anybody. They don't keep a trace of the complaints, and wash their hands of any responsibility. They knew that my order had to be delivered before 15h pm, if it wasn't possible, they should have called to inform me and we could have set up another convenient delivery date. When I informed the customer service agent of my issues she kept repeating '' I can understand your frustration'' and then followed it by ''I can't do anything about it''... and finally to end this awful experience, she hung up on me!!! Wonderful customer service!! Stay away, from what I see in other reviews, the flowers are really not up to par with what is on the website...

order was made through the Montreal Flowers Online website

  • 65$

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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