AvasFlowers Reviews - avasflowers.com

AvasFlowers Reviews - avasflowers.com
★★★★☆
4.1
77.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
AvasFlowers Reviews - avasflowers.com - Ask a question now

Media Gallery for AvasFlowers Reviews - avasflowers.com

Latest Reviews

“Huge brownie points”

★★★★★

written by Jennifer362 on 15/04/2024

I ordered the bouquet for my wife that was away for her 40 year college reunion. She was sharing a BnB with seven friends and she was the only one to get flowers. The bouquet was big, beautiful, the envy of all her friends. They arrived in great shape and the delivery was very friendly. I can't be more please with the brownie points you helped me earn.

By Avasflowers

Written on: 16/04/2024

Hi,

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“A real beauty ”

★★★★★

written by Rhondella on 06/04/2024

I wanted to make sure my sister in law got flowers for her birthday. This place came. The flowers were beautiful and delivered on time. She loved them and made her day!!

By Avasflowers

Written on: 15/04/2024

Hi,

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Lovely Flowers”

★★★★★

written by Claudetta on 03/04/2024

Flowers were delivered when requested, and the spring basket of flowers was lovely. Very pleased with the design of the arrangement and the choice of flowers. The recipient of the flowers was very pleased. I picked the bouquet online but ordered by phone. Price difference from online to phone order but flowers were worth the price.

By Avasflowers

Written on: 04/04/2024

Hi,

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Wrong color, size & expensive service fee”

★★☆☆☆

written by on 31/03/2024

Arrangement was smaller than ordered with different style and colored flowers. Was hoping for same day delivery, Avas could only accommodate 2 days for delivery with an expensive service charge.

By Avasflowers

Written on: 02/04/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. To further assist you, may I please have your order number, phone number, and email address associated with this order?

Reply to this comment
Was this review helpful? 0 0

“Beware of $25 service fee!”

★★★☆☆

written by ClaraCollins219 on 30/03/2024

Ordering online was easy. Flowers were beautiful and arrived early. Cost was as expected until I got my confirmation email and saw an additional $25 ‘service fee’. I had already paid an extra $10 to make sure the flowers arrived before the funeral. I didn’t even see the service fee before confirming the order. Very disappointing! Brought my total to $193 for one arrangement. Won’t order from them again.

By Avasflowers

Written on: 31/03/2024

Hello,

The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience. A more detailed explanation of our service fee can be found on our website.

Reply to this comment
Was this review helpful? 0 0

“The flowers were pretty but much smaller arrangement...”

★★★☆☆

written by villageboutique on 27/03/2024

The flowers were pretty but much smaller arrangement than ordered and expected for a very special occasion.

By Avasflowers

Written on: 28/03/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?

Reply to this comment
Was this review helpful? 0 0

“Nothing like photo ”

★★☆☆☆

written by Bethlorden on 21/03/2024

This is not a local florist! In fact, you cannot even call the shop directly. I ordered and paid specifically for beautiful in bloom flowers, and the recipient received a bunch of closed bud green stems, and babies breath. The card with my note on it was improperly capitalized and the explanation point at the end of the sentence overlapped the last letter. Also, the flowers I purchased were $65 yet the total was over $100 because of the service fees, delivery, fee, and taxes! I would not recommend this company and I’m definitely going to go with someone local and personal next time that actually has a human being you can speak to about your issues.

By Avasflowers

Written on: 23/03/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand every floral order's importance and take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. For further assistance, may I please have your order number, phone number, and/or email address associated with this order?

Reply to this comment
Was this review helpful? 0 0

“The Avas Flowers employee was very good at helping me...”

★★★★★

written by ZoieMead221 on 02/03/2024

The Avas Flowers employee was very good at helping me to get the arrangement I wanted delivered the Monday before Valentines. Very helpful. I will use Avas services again.

By Avasflowers

Written on: 03/03/2024

Hello,

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Paid for large arrangement, but they sent a small one”

★★☆☆☆

written by Ellisqy367 on 01/03/2024

I paid for the LARGEST arrangement and my daughter received a small one! 

By Avasflowers

Written on: 05/03/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?

Reply to this comment
Was this review helpful? 0 0

“Fresh flowers hooray!”

★★★★★

written by on 21/02/2024

I wanted to send flowers to both daughters to celebrate "Galentines Day" in place of Valentine's Day. Avas Flowers did not fail. In fact, the bouquet was delivered with fresh flowers. My daughters were surprised but delighted with the beautiful arrangement.

By Avasflowers

Written on: 22/02/2024

Hi,

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Perfect Birthday Gift for Mom”

★★★★★

written by Keeganho398 on 20/02/2024

Ordered flowers for our Mom's 93rd birthday. Ordering was easy online.Discount was appreciared. Delivery was on time. Product was as advertised. Thank you Avis Flowers for helping to make it a special day. She loved the arrangement. Will be using your services again.

By Avasflowers

Written on: 21/02/2024

Hi,

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Very Disappointed”

★☆☆☆☆

written by DisappontedGreatly on 20/02/2024

Very disappointed in this company. Their ad said no delivery fee if you used a code. I used that code and they still charged me a $9.99 delivery fee! They also tacked on a $24.99 "Service Fee" that I did not see on their ad at all. When I complained, they offered me $10 off my next order. Are they kidding? I will never order from them again.

By Avasflowers

Written on: 21/02/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?

Reply to this comment

Disappontedgreatly's reply to Avasflowers's Comment

Written on: 21/02/2024

Order number 11354739

Reply to this comment

By Avasflowers

Written on: 24/02/2024

Hello,

Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.

It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.

After addresses and delivery dats are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the "Review & Place Order" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found on our website.

Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.

We hope this helps clarify any doubts and concerns. Please feel free to re-evaluate your rating with our services.

Thank you for allowing us to assist you.

Reply to this comment

Disappontedgreatly's reply to Avasflowers's Comment

Written on: 29/02/2024

You have not helped me in any way at all. I will NEVER use you again.

Reply to this comment

By Avasflowers

Written on: 04/03/2024

Hello,

We apologize for any confusion at the time the order was placed. We will be glad to explain to you about the prices. Almost every single arrangement already has the sale price, and that price already includes the discount. The remaining fees are for taxes and service fees, the service fee is not calculated until the final step in the checkout. I hope this can help clarify any questions you may have about the service fee.

The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience. A more detailed explanation of our service fee can be found on our website.

Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, We've issued you a $20 worth of reward points on your account, which is associated with the email used on your purchase.

We are glad to be of service and look forward to serving all your floral needs in the future. Thank you for reaching out to us and allowing us to assist you.

Reply to this comment

By Avasflowers

Written on: 24/02/2024

The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees into the cost of the flowers in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience. A more detailed explanation of our service fee can be found on our website.

Reply to this comment

Disappontedgreatly's reply to Avasflowers's Comment

Written on: 23/02/2024

Hello, any progress?

Reply to this comment

Disappontedgreatly's reply to Disappontedgreatly's Comment

Written on: 29/02/2024

Then you lied...because your ad said if I used the code, I would not be charged a service fee.

Reply to this comment

By Avasflowers

Written on: 04/04/2024

Hello,

We acknowledge and apologize for how this unfortunate event has inconvenienced you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to ensure it won’t happen again.

Once again, we apologize for your experience with us during your recent purchase. We hope that we can serve all your floral needs in the future.

Reply to this comment
Was this review helpful? 0 0

“BIRTHDAY FLOWERS”

★★★★★

written by MONIKA18 on 18/02/2024

I SENT BIRTHDAY FLOWERS TO MY AUNT AND SHE SENT ME PICTURES, THEY WERE STUNNING AND BEAUTIFUL BEYOND WORDS. THEY COLORS WERE AMAZING I COULDNT STOP STAING AT THE PICTURES AND MY AUNT WAS IN LOVE WITH THEM. THANK YOU SO MUCH! I WILL BE ONLY USING YOU GUYS FROM NOW ON...

By Avasflowers

Written on: 19/02/2024

Hello!

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“excellent”

★★★★★

written by wiUrquhart171 on 18/02/2024

The flowers were beautiful and delivered on time. I am very happy. I would recommend them.

By Avasflowers

Written on: 18/02/2024

Hello,


We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Great Service & Beautiful Arrangement!”

★★★★★

written by ChrisJC15044 on 17/02/2024

This was the first time that I have used Ava’s for sending flowers to our daughter at Virginia Tech. It was easy to order online and the communication was great throughout the process from order to delivery. Our daughter was surprised by the flowers and they made a beautiful arrangement. I will definitely order from Ava’s again!

By Avasflowers

Written on: 18/02/2024

Hello,


We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Sister said the orchid was beautiful”

★★★★★

written by qiRussell355 on 15/02/2024

I live in Seattle. My sister lives in Brenham, Texas. I wanted to send her flowers and decided on the orchid offered by AvasFlowers. I felt it was a little chancy since I didn't know this florist. They delivered the orchid as requested and my sister said it was lovely and blooming with a lot of buds for flowers to come. It brightened her day and therefore mine. Thanks AvasFlowers.

By Avasflowers

Written on: 16/02/2024

Hello!

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“ITS A SHAM”

★☆☆☆☆

written by Shimayaxiong on 15/02/2024

The flowers I ordered do not look like the pictures used. I paid extra fees for same day delivery and it did not get delivered. I got trashy bouquets. I do not recommend anyone to order from here. You will be on hold for longer than an hour to talk to customer support.

By Avasflowers

Written on: 16/02/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?

Reply to this comment
Was this review helpful? 0 0

“Sending love from Texas! ♥️”

★★★★☆

written by 5AcresofTexas on 13/02/2024

Avas Flowers has made it easy to send love from Texas to VA! They made selecting and ordering as simple as possible as I chose to call instead of ordering online. Love a personal connection if I can get it. It was helpful hearing about the choices I had and estimated cost. When a plant I selected became unavailable, I was given an opportunity to replace it something else and they didn’t charge me the higher price it normally costs. We sent plants to our DIL and granddaughter for Valentine’s Day 2024. The only hiccup involved the cards being on the wrong plant but our son quickly remedied that before they saw it. ???? I’m thankful to have a florist I can rely on out of state and Avas Flowers remains my Go-To-Florist while the Navy has them stationed nearby! Mahalo! ????????

By Avasflowers

Written on: 13/02/2024

Hi,

We are grateful for your review and pleased to hear about your positive experience! We hope to continue serving all your floral needs in the future. Thank you for choosing us!

Reply to this comment
Was this review helpful? 0 0

“Big selection and easy to order ”

★★★★☆

written by Skylah45 on 12/02/2024

I ordered an arrangement for a friend in the hospital. There were plenty of beautiful arrangements to select from. I was happy that I was offered free delivery (value of $9.99), but when I went to check out, I found a “a service charge” of $24.95 was applied. I think this amount is a bit high for a service fee, but I had already input my credit card information and didn’t have time to search for another flower delivery company to see if their service fee would have been less. They should have listed all of their fees before I went to check out.

By Avasflowers

Written on: 13/02/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?

Reply to this comment
Was this review helpful? 0 0

“Ava’s flowers”

★★★☆☆

written by LawsonMunoz89 on 10/02/2024

Most of the order went well. The flowers were delivered on time and very pretty. However, the person I reached out to on the phone was a little vague when I was asking specific questions about the order. I thought fees were a bit excessive ($25 “handling fee” on a $50 order). Additionally they forgot the card which was very important to my order. When they were received the person had no idea who they were from or why.

By Avasflowers

Written on: 11/02/2024

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I am taking care of this concern. For me to further assist you, may I please have your order number, or the phone number and email address associated with this order?

Reply to this comment
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview