Very poor service & quality

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Grazzer's review of Asda Flowers www.asda-flowers.co.uk

“Very poor service & quality”

★☆☆☆☆

written by Grazzer on 29/03/2015

I ordered flowers for a mothers day gift to be delivered to her home address. In error I got one digit wrong in her post code although not sufficient an so as to be an excuse not to deliver the flowers. The flowers arrived at my mother's two days after mothers day and we're in her words 'PATHETIC & DISGRACEFUL". I complained and was told espite having the delivery driver having my mothers address, the error in the postcode was the reason for the delay. I feel this very poor service and feel that Asda did not use their best endeavours to locate my mother's address within the time scale agreed. In addition to this the quality and the condition of the flowers were awful. I was given a 20 per cent discount as a gesture of goodwill leaving my mother very disappointed. I will never use asda flowers again.

  • £18

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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