Poor quality flowers & customer service!!! Do not buy!!!

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★★☆☆☆
1.6
11.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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TinaW1's review of Asda Flowers www.asda-flowers.co.uk

“Poor quality flowers and customer service!!! Do not buy!!!”

★☆☆☆☆

written by TinaW1 on 18/03/2015

Ordered flowers for my mum for Mother's Day 9 days before Mother's Day and realised it had my address as delivery address. The offices were closed from 5pm Friday evening until 9am Monday morning so I couldn't rectify IT straight away. However, I rang on Monday am and eventually got through to customer service at lunchtime to then be told that I couldn't change the address as I needec to give 5 working days notice to change order. I explained that I had tried ringing all morning as they were closed over weekend and explained that the website did not give me an option to change delivery address. They still would not help me or let me cancel the order. Very unhelpful!! When the flowers arrived, they looked pathetic, tiny bouquet. I received much nicer flowers from my little boy from Aldi for a 1/4 of the price. I was actually glad that my mum did not receive these flowers as they were awful. A waste of money! DO NOT USE ASDA FLOWERS!!!!

  • £19

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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