Extremely disappointing

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1978Nunez's review of Arena Flowers www.arenaflowers.com

“Extremely disappointing”

Written on: 03/07/2014 by 1978Nunez (1 review written)

I ordered a 'Fruit cake combo' for a 'birthday' but the order delivered did not have any cake. It had dry fruits and flowers.

Support team apologized and 'blamed' the delivery team for this. After complaining the order was re-sent (and first order was collected back).

The corrected order had a cake but it looked like a cheap cake from local bakery with worst decoration I have ever seen. Even my 6 year old nephew can decorate a cake better than this.

When I wrote a negative review on website, it was not approved by admin (unlike my earlier average review which was approved within few hours). Although I got the email responses from support team within minutes earlier but when I complaint about the quality of cake, I did not see any response till today (2-3 days after delivery).

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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