Poor delivery & bad customer service

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mrbbb's review of Arena Flowers www.arenaflowers.com

★☆☆☆☆

“Poor delivery and bad customer service”

Written on: 15/02/2014 by mrbbb (1 review written)

I ordered Valentine's Day flowers for my girlfriend in Oxford. But Arenaflowers did not deliver on Feb 14. I called the customer service trying to cancel my order but the woman answering the phone was in really bad attitude. I was trying to explain my reason to cancel the order, but she kept saying it was my fault as I tried to change the delivery address on Valentine's Day (my girlfriend has another address which is easier to deliver). I specifically left my girlfriend's phone number for them to call in case any problem with the delivery but they never even try to contact us. I have already filed a formal consumer complaint with OFT.

  • valentine's day flowers

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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