non arrival

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Arena Flowers www.arenaflowers.com
★★★★☆
3.7
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Hils007's review of Arena Flowers www.arenaflowers.com

“non arrival”

★★☆☆☆

written by Hils007 on 02/04/2012

I ordered flowers for a birthday in Holland. The flowers didn't arrive, despite having the correct address and a phone number and saying to leave them with a neighbour. I was told that they had tried to deliver but couldn't get an answer and so left a card. There was no card left.

When I phoned I got a helpful customer services girl, who told me the above and offered to get more flowers redelivered. When I said that I didn't think they had even tried to deliver she said that there is no obligation on the courier to phone the contact number, or to leave them with a neighbour - it would have been helpful to have that information beforehand.

I paid through PayPal and will now open a complaint.

  • Flowers £30

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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