Flowers arrived late

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123 Flowers - www.123-flowers.co.uk
★★★★☆
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Guest's review of 123 Flowers - www.123-flowers.co.uk

“Flowers arrived late”

★☆☆☆☆

written by on 29/05/2015

I used 123flowers after reading good reviews on here, but be careful with the delivery options! I ordered flowers for my Mum's 60th, so the delivery date was important, but as I ordered them in advance, I thought their free 'Standard Royal Mail - Next Day Delivery' option would be fine. It stated this may take an additional day, but I (wrongly) assumed that this would be fine (as I was ordering in advance). The flowers arrived after my Mums's birthday and when I complained to 123flowers was simply told that I should have paid to have a tracked delivery and that all the information about deliveries is in their T&Cs. For a flower delivery service, I think the flowers being delivered on the specified date is critical! I won't be using them again!

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Pjket's Comment

Written on: 08/08/2018

I had exactly the same problem. The front page is flashed in huge letters promising next day delivery. My flowers took four days and when I complained was eventually sent the terms and conditions which of course if in very small writing and not something most of us read anyway so if you want your flowers to arrive next day, go somewhere else. Also customer service is appalling.
ps the flowers weren't that good anyway

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