Escapade Fancy Dress Reviews - www.escapade.co.uk

★☆☆☆☆
1.3 / 5
36
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Latest Reviews

★☆☆☆☆

“Customer Service is dreadful”

Written on: 24/11/2016 by qiWentworth394 (1 review written)

Despite a £3.99 delivery charge, the item hasn't been received. Did not respond to emails and only when I messaged via FB did I get a sluggish response but no refund after 22 days. Not to be trusted with your money. A very disappointing experience and I am out of pocket… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 14/11/2016 by Eileens433 (1 review written)

I ordered a Halloween costume for Saturday and paid for next day delivery and it never came til the Monday and I have returned it and not heard anything back about a refund… Read Full Review

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★★★★★

“AMAZING!”

Written on: 22/03/2016 by Kirkpatrick250 (1 review written)

I purchased my costume on Monday and it's just arrived! Ordering was quick and easy and a customer care representative just called me to ensure my item arrived! I haven't experienced customer service like this in years! #BringBckThePeople… Read Full Review

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★★☆☆☆

“Reluctant to refund for returned goods!”

Written on: 16/02/2016 by banditbabe (1 review written)

I returned a costume because it was about 2 sizes smaller than stated and patiently awaited my refund. 10 days after it had been signed for at their end I had heard nothing, so I contacted Escapade customer services and they said that I had to wait for it to be inspected before I got my refund. So, I waited another week, still nothing so again I contacted them to be told it must still be waiting "inspection". I said that this was unacceptable and that as they had signed for it 2.5 weeks ago… Read Full Review

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★☆☆☆☆

“I wouldn't even give them 1 star!!!!!!!!”

Written on: 04/11/2015 by Laurs-Mac (1 review written)

Seen an advert for them on Facebook, went to their page. Over 30 years in business so you believe they must be good! Advert on their page says (dated 28th October) if you order before 3pm tomorrow guaranteed next day deliver. I ordered and paid £11.99 for next day delivery. 29/10/15 no costume arrived, tried phoning - line is busy; sent email - no reply, tweeted - no reply; Facebook eventually get a reply telling me their T&C's on website during busier periods can take longer for the… Read Full Review

Laurs-Mac's Response to Laurs-Mac's Review

Written on: 06/11/2015

Just a quick update

Emailed them AGAIN on the 05th November 2015 - guess what??? NO RESPONSE HA HA HA

Decided today 6th November 2015 i would try phoning them, spoke to a gent on the phone who did the refund there and then whilst i was on the phone! Took him two seconds - why couldnt this have been done at the beginning of the week.

Use these at your own risk!

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★☆☆☆☆

“Halloween ....... NO COSTUME”

Written on: 02/11/2015 by Luisx178 (1 review written)

I too ordered costumes for all the family, paid express delivery, was expecting delivery Wednesday still no costumes and 2 really upset children, can't get in touch with them at all, DO NOT USE THIS COMPANY that's all I can say… Read Full Review

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★☆☆☆☆

“Horrific company”

Written on: 01/11/2015 by pvHopper1991 (1 review written)

Ordered a costume for haloween unfortunately for me without reading the previous comments. Paid £12 for next day delivery and not heard a thing, online tracking doesn't. Work and tried to call there office 30 times and everytime it was a busy line, so unless they have one landline or they switched there direct line off all day because they can't deliver, company is a joke, and now gone a brought a costume I'm not that keen on from a shop last minute: want a full refund and to ask a member of… Read Full Review

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★☆☆☆☆

“Absolute shambles”

Written on: 01/11/2015

This company is complete Dogshit. Ive ordered a mask from there, paid £12 for next day delivery. 4 days later still not here. No emails back from them and their customer service team, cant get through by phone. DO NOT USE THEM!… Read Full Review

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★☆☆☆☆

“Escapade fancy dress (AVOID!!!)”

Written on: 31/10/2015 by Lexie192 (1 review written)

We order two costumes for my birthday last week and paid extra for express delivery "next day", today is my dress up party and me and my partner is the only one without a costume. Escapade has for sure ruined my birthday, never order from them. We called many times and emailed many times without a good response but lies instead. AGAIN PLEASE DO NOT BUY FROM THEM!!!… Read Full Review

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★☆☆☆☆

“Absolutely appalling company ”

Written on: 31/10/2015 by scootm (1 review written)

Hi everybody has mentioned, no COSTUME which I ordered Thursday and paid for 24hr delivery an additional £11.99. I received an email saying it was dispatched yesterday which means it should turn up today "DON'T THINK SO". Paying for next day delivery I should really have had it yesterday or am I getting something wrong!! Have tried to contact them via phone and email but no luck. Hope you all get your money back as that is my intention and am not going to give up until they realize they can't… Read Full Review

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★☆☆☆☆

“I placed an order on the 28th of October, 2015 and...”

Written on: 31/10/2015 by NicholaLewis (1 review written)

I placed an order on the 28th of October, 2015 and paid for 2nd day delivery. No parcel is here as yet. Will not be using this site again. My halloween is ruined… Read Full Review

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★☆☆☆☆

“Escapade.co.uk”

Written on: 31/10/2015 by Donovanfq500 (1 review written)

I ordered also from this company paid for 2day delivery no item still! Facebook page got bad reports aswell, no reply to emails phone on constant engaged and today is Halloween fantastic !!!!!!!!!… Read Full Review

Laurenelizabeth's Comment

Written on: 31/10/2015

I did the exact same ordered 6 days ago and not one reply so opened a case on paypal against them had to buy another costume and spend more money

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★☆☆☆☆

“LET DOWNS! ”

Written on: 31/10/2015 by NigelEaton424 (1 review written)

Me like many more on this review have been let down with a costume Which has been ordered, paid A quicker delivery charge, and Still waiting for the item! absolute NO response from them, When trying to contact via phone /email, would never ever order from here again, would advise anybody else to stay clear also! will be quickly Returning item whenever and if ever it decides to show up!… Read Full Review

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★☆☆☆☆

“Do not purchase from this company”

Written on: 31/10/2015 by Callahan415 (1 review written)

I ordered an item on Monday and purchased 2 day priority delivery however the company did not dispatch the item until Thursday. I was told by their customer service operator that there was a delay in the warehouse that affected dispatch times. I was not notified of this and now I am without a costume. They false avertise Same Day Dispatch and charge you increased amounts for delivery knowing they are not going to fulfil their obligation. It is a wonder how this company is still operating when… Read Full Review

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★☆☆☆☆

“DO NOT BUY - They Won't Deliver Purchases”

Written on: 30/10/2015 by Sweeneyg92 (1 review written)

Do not buy from this company, I wish I would have looked at reviews before ordering but I can't believe in this day and age how a company can be so dreadful. Ordered a halloween costume on Tuesday and paid an extra £10 for next day delivery, it is no Friday (the day before Halloween) and I still have no costume or any idea where it is. They've put their phone line on a busy tone so it's actually impossible to get through to them, they don't respond to emails either. So no I'm £50 worse off… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM ESCAPADE”

Written on: 30/10/2015 by DarrenMiskimmin (1 review written)

Stated same day dispatch on their website and you can pay extra for priority delivery. My package was due to be delivered within two days however they took that length of time to dispatch it from their warehouse. Item has still not arrived and this is 5 days on when I placed my order. Company failed to notify me of any delay and more importantly failed to apologise for their incompetence. Its amazing how they are still operational based on other reviews and how they treat their customers. … Read Full Review

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★☆☆☆☆

“Escapades Hell ”

Written on: 19/05/2015 by Hyufci (1 review written)

Can honestly say buying a fancy dress costume made what is supposed to be a fun experience an absolute nightmare. Ordered online and paid for express delivery. Package didn't arrive and said to be lost in transit. Instead of offering me a refund or an alternative they made me pay again for a new costume!!! Once I finally got a costume the mask was half broken and the quality very bad. one or two members of staff I spoke to were sympathetic and politie but unfortunately couldn't do anything to… Read Full Review

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★☆☆☆☆

“Bad quality, no reply from customer service!”

Written on: 09/02/2015 by Sallymartin25 (1 review written)

Ordered a pink crayola outfit paid about 25 pound as soon as I put it on within about ten minutes it had ripped. Material so rubbish and for the price. Wouldn't even pay £5! Emailed after my weekend away but no reply! Rubbish company… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 16/01/2015 by 389Carver (1 review written)

After recieving an item from escapades and returning it due to it being too big i am still awaiting a refund 4 months on!!!!!!! email after email has got me nowhere as their customer service team is shocking! Will never order from here again and would never recommend anyone to use these!!!!!… Read Full Review

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★☆☆☆☆

“Disgusting!”

Written on: 12/11/2014 by Alisha.salkeld (1 review written)

Absolutely disgusted with Escapade!!! Ordered my little ones some superhero outfits for children in need on Friday and paid extra for them to be delivered today (Wednesday)...just rang them to enquire as I was starting to panic they hadn't arrived yet to be told that they have oversold the items and had non in stock and they hadn't been posted out...and no one thought they should ring me to inform me!! Now it's too late to get anything as I have to wait 3 working days to be refunded and both my… Read Full Review

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