Escapade Fancy Dress Reviews - www.escapade.co.uk

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Escapade Fancy Dress www.escapade.co.uk

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Latest Reviews

★☆☆☆☆

“Disgusting!”

Written on: 12/11/2014 by Alisha.salkeld (1 review written)

Absolutely disgusted with Escapade!!! Ordered my little ones some superhero outfits for children in need on Friday and paid extra for them to be delivered today (Wednesday)...just rang them to enquire as I was starting to panic they hadn't arrived yet to be told that they have oversold the items and had non in stock and they hadn't been posted out...and no one thought they should ring me to inform me!! Now it's too late to get anything as I have to wait 3 working days to be refunded and both my… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY - SHOCKING !”

Written on: 31/10/2014 by Gutierrez1982 (1 review written)

I placed an online order with Escapade and paid for guaranteed next day delivery as I needed the costume urgently for a party. Two days later and my order still had not arrived. I emailed them and tried calling for 2 days but phone lines constantly engaged or just rings out. I eventually did get through to someone and was told the order had not been dispatched as one of the items was out of stock. I asked why no one had contacted me to advise me of this and was told they are too busy !! The… Read Full Review

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★☆☆☆☆

“Complete let down -do not waste time or money !”

Written on: 31/12/2013 by At09 (1 review written)

Having paid extra for guaranteed next day delivery imagine my disappointment when I had to miss the party as my package never arrived! Having rung the company I was told by a member of staff that he wAs "useless to help me". The warehouse had not issued them with the tracking numbers and as such he could do nothing to tell me if the package was posted let alone if it would arrive on time. The website stated that my package had been delivered to WIDD however. I was unable to go out and… Read Full Review

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★★☆☆☆

“Still no refund after 16 days!!! Pathetic!!”

Written on: 17/11/2013 by Nuwander50 (1 review written)

I ordered via escapade and paid for fast delivery within 1-2 working days. they sent me my order with an item missing and it was 2 days late. I sent them 2 emails and they never responded. I had to go to the store the day before the event and talk to the manager who assured me it was royal mails fault and that i would have a refund for my missing item (which was showing as IN STOCK when i ordered it) and also a refund for the delivery cost. 16 days later no refund or no reply to the 3 emails i… Read Full Review

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★☆☆☆☆

“absolutely appalling customer service”

Written on: 07/11/2013

Oh my word I see I am not the only one waiting on a refund from nearly 3 weeks ago! Well hopefully now they will answer the emails I have been sending, after I sent this one this morning. Its good to know somebody that actually works for Watchdog! Yet again I find myself emailing you after failed attempts of your lack of customer service. I see from forums that I am not the only one to have not received a refund or even an acknowledgment, hence why watchdog have been copied into this email.I… Read Full Review

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★☆☆☆☆

“Awful!!!!!!”

Written on: 03/11/2013

My first order came up very small so i ordered another one and sent the first one back (19th october) My second order came and it was an extra small inside a medium packaging. I returned this item once again paying first class recorded delivery and was sent the correct size. When i say correct size it was massive and was dirty!!!! As i was running out of time to find another costume i kept it and just pinned it so that it fit better. As it stands on the 3rd of november, my first order was… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 02/11/2013

I will keep commenting all over the web until I receive my refund!!!! What is taking you so long, it's quite simple. You login, click refund and wow, it's done!!!!!… Read Full Review

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★☆☆☆☆

“Not A Damn Given”

Written on: 01/11/2013 by WontbewastingmoneyinyourstoreMan (2 reviews written)

Escapade Fancy Dress doesn't give a damn about their customers once funds are in their accounts. I ordered goods from them, paying their exorbitant delivery fees to ensure that what I had ordered would arrive with ample time to spare prior to us needing them. However, the delivery date came and went... no order and not a boo from Escapade. Now, I have dealt with other online stores with higher than normal delivery charges and my experience with them have gone one of two ways: 1) Goods… Read Full Review

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★☆☆☆☆

“Completely failed on all accounts!”

Written on: 31/10/2013

A costume retailer has two jobs, to provide the correct costume and to do so in the correct timeframe. I ordered an accessory from escapade.co.uk in plenty of time to attend a party. When the package showed up not only was it the wrong product but it was broken as well. Ok, I thought, honest mistake and luckily, plenty of time to fix it... This is where the company is truly let down...it's customer service. I tried for two days to call through both to their store and their online customer… Read Full Review

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★★☆☆☆

“I orderd my oufit nearly a week ago through standard...”

Written on: 27/10/2013

I orderd my oufit nearly a week ago through standard delivery. My oufit arrived yesterday (miss freddy kruger) and to much dissapointment the glove is cracked badley meaning i am unable to wear it and the hat is missing from the parcel. I am very upset as i need this for tomorrow night! I have emailed and tryed ringing and i am getting nowhere. After spending almost £40 for outfit and delivery i have no further funds to purchase another and i have no time to go shopping. Noone has yet come… Read Full Review

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★☆☆☆☆

“TERRIBLE PRODUCTS AND EVEN WORSE CUSTOMER SERVICE”

Written on: 25/10/2013

I ordered a halloween costume for my daughter, it arrived promptly but after she wore it for one hour the dress was falling apart! I called escapade and they offered 30% off or a replacement if I returned it. I opted for a replacement as the current one was not fit for purpose. I sent the initial dress back recorded post and told them the tracking number. I was told they would then post a replacement out that day. NOTHING has arrived now 4 days later and no one has returned my emails and the… Read Full Review

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★☆☆☆☆

“shambles”

Written on: 24/10/2013

Just received my order which cost £60 and was an outfit missing, tried the phone number given many, many times no answer, emailed no reply ,talk about bad customer service!!!!!!!. I WILL NEVER EVER ORDER FROM THIS SITE AGAIN!! and the quality of the other outfit was shocking,,,just nasty… Read Full Review

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★☆☆☆☆

“Bad quality and funny sizes.”

Written on: 29/07/2013

Costumes look nothing like the picture and the sizes are really weird.Bad quality.This third disappointment will stop me buying any costumes again from Escapade!… Read Full Review

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★☆☆☆☆

“Awful Customer Service!”

Written on: 13/12/2012 by KATIELOU1985 (1 review written)

Terrible service, asked for next day delivery and the outfit was not complete, when i spoke to them to ask them to courier the missing pieces the staff seem incompitent to do anything with the reply of 'we don;t have the facility' i explained all you need is a computer, they then said we don't have an account with DHL i said you don't need one - seems to be everybodys mistake/problem but there own… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 08/11/2012

I placed an order with escapade and paid a large amount of money to guarantee Saturday delivery for a Halloween party I had. Saturday arrived and no costume. I went online to track the order and found that it hadn't even left the warehouse. We ended up not attending the party and our weekend was ruined. I e-mailed Escapade to complain and cancel the order before it left the warehouse and to have my card refunded. I received no response from them. The following Wednesday my order arrived… Read Full Review

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★★★★★

“My favourite fancy dress website”

Written on: 30/09/2012

I love Escapade, I ordered four costumes from them at once so I could try to find the costume I liked the best and I had no issues returning the other three after I had chosen my favourite. The customer service team was pleasant and easy to deal with and the prices, the website, selection and range were all top class. I'll definitely be back for more… Read Full Review

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