They refuse to repair/replace 7 month old faulty phone

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IanThompson's review of The Hut www.thehut.com

“They refuse to repair/replace 7 month old faulty phone”

Written on: 10/08/2012 by IanThompson (2 reviews written)

Strongly advise you not to buy electronic equipment from this lot. I bought a blackberry curve mobile phone which has failed after only 7 months careful use. The Hut.com claim to only be bound to a 6 month warranty period and are refusing to replace/repair it as it is 7 months old. One of their 'customer service' people tried to tell me on the phone today that the Sale of Goods Act does not apply to them 'because we are an online retailer' - ludicrous! It looks like I'll be forced to seek help from Trading Standards. Do yourself a favour and avoid potential similar problems by sticking to one of the more reputable retailers.

  • Blacberry Curve 8520 £125

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