Speedy Hen Reviews - www.speedyhen.com

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★★☆☆☆
2.1 / 5
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Latest Reviews

★☆☆☆☆

“Don't buy Filofaxes from them...”

Written on: 20/01/2016 by SonnyHatch64 (1 review written)

unless you want to receive one in used condition with last years diary in it! Abysmal customer service, take 48h to reply and then are not in the slightest bit helpful. If you do decide to buy anything from them, use PayPal as you've got more chance of getting decent service via PayPal when they send you a damaged/old/used item… Read Full Review

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★★★★★

“Perhaps others have had different experiences but I've...”

Written on: 17/12/2015 by 422Sears (1 review written)

Perhaps others have had different experiences but I've ordered a CD collection and a book in two separate transactions, both arriving in pristine condition, both within 3 working days ( even at this time of year ) so have no complaints. Will use again without hesitation… Read Full Review

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★★★★★

“Awesome product, rapid delivery”

Written on: 25/11/2015 by Cochran361 (1 review written)

I don't often write reviews of online companies, and if I do it tends to be to highlight the negatives. I ordered a book called Anartica after seeing the price was considerably cheaper than my usual supplier. I ordered it late on a Friday night and it arrived early on the Monday morning. Packaging, quality of product and communications were all 5 star. I will be using these guys again… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 13/11/2015 by Clarkye24 (1 review written)

pre ordered a book from this company come release nothing called them to be told its like this we are really sorry we are having problems at the moment due to it being in high demand we have been allocated 800 copy's they will be sent direct from our suppler day later received a email we are very sorry we cant supply the order well you had no problem taking my money back in august along with other peoples money lets say 800 pre ordered at the lower price of £12.90 so £12.90 x 800 = 10k plus… Read Full Review

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★☆☆☆☆

“Utterly Abysmal. AVOID.”

Written on: 14/10/2015 by AJR1984 (1 review written)

Nobody bother with SpeedyHen. They're absolutely appalling. I placed two orders earlier this year; one item being in stock and one item being a pre-order, and they couldn't deliver either of them, but were happy to take my funds immediately. The first item, despite showing as "Instock", became unobtainable straight after I paid and they had no date for a restock, so I cancelled it. The second item was a pre-order, which I paid upfront for, and despite it being released only yesterday, they… Read Full Review

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Lilymcf's Response to AJR1984's Review

Written on: 20/01/2016

I had the same experience with regard to copy and pasted CS replies.

It had three different phrases in one email, none of which pertained to my query!

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 23/09/2015 by SkylerCarney359 (1 review written)

i purchased three books from speedy hen a while ago. the books arrived later than scheduled and all three arrived damaged. the packaging was appalling and did not secure the books. i informed them and sent pictures of the damaged books as requested. they offered me a 20% discount if i kept the damaged books but i refused. i wanted to return the damaged books and replaced with new ones. they ignored my requests for about two weeks . after finally informing them i would sue their company… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 12/07/2015 by TrinityMurray332 (1 review written)

Terrible customer service. Failed to update address as requested, even though I received an email confirming the address had been amended, now blaming me for this change and quite blatantly lying about not receiving emails which they definitely did receive as they replied to them. Refusing refund even though I do not have the product I paid for which is entirely their fault. Awful. Do not use these sellers. No respect for their customers… Read Full Review

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★★★★★

“What is everyone else on about?”

Written on: 12/06/2015 by LeeC123 (2 reviews written)

I have ordered from SpeedyHen several times and I have yet to be dissapointed in any way. Like another reviewer here, I also collect hardback graphic novels and want them in mint condition. SpeedyHen has always packaged the books well and the speed of delivery is second to none. In fact, I actually stopped ordering from another (perhaps more well known) online book retailer due to their poor packaging, which then led me to find SpeedyHen who were not only better but also cheaper! In addition… Read Full Review

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★☆☆☆☆

“Appalling packing. Books always arrive damaged.”

Written on: 04/06/2015 by 435Hanley (1 review written)

I collect hardback graphic novels which are often heavy & expensive. SpeedyHen's packaging is really poor & the books are not protected. They always arrive damaged. I have emailed the MD/owner & doesn't care. Won't be buying from them again… Read Full Review

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★☆☆☆☆

“Abysmal service”

Written on: 30/05/2015

The book I ordered arrived damaged due to inadequate packaging and also with some damage clearly having been incurred prior to packing. I was offered a 15% discount if I kept it but requested a replacement in good condition. This arrived with damage due to the same, inadequate, packaging. At each stage I was asked to provide photos of the damage so SpeedyHen could "send them to the publisher for their quality checks". I twice requested a Freepost address or pre-paid label for the return of the… Read Full Review

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★☆☆☆☆

“Bad packaging and slow response”

Written on: 14/05/2015 by AliChristian136 (1 review written)

Ordered a good quality art book. It arrived with the spine ripped and the packaging damaged. I was offered a 20%refund which I refused as I wanted the book. Another copy was sent, this also arrived damaged in the same way! Item returned for a refund. I had to provide photos of damage and photos of return postage receipts and then I had to keep requesting the refunds. The process took ages, was disappointing. I would rather have had a pristine book in good condition in the first place. It seems… Read Full Review

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★☆☆☆☆

“NO QUALITY CONTROL”

Written on: 27/02/2015

I ordered a very expensive book from Speedy Hen through Amazon, a book "for life" that I use every day, and expected it to be immaculate. It had a big blob of glue on the side so pages were sticking together. I managed to scrape it off but it left a rough dark/light ugly looking patch. I was reluctant to go through the hassle of returning it, but in the end I decided I couldn't live with this. They offered me 20% refund which is pittance - 50% would be more like it as they can't sell it again… Read Full Review

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★☆☆☆☆

“Missing goods”

Written on: 10/02/2015 by 44McWilliams (1 review written)

Order a DVD box set at beginning of December. The DVD never turned up on day it said. Being nearly Christmas I gave them a few extra days but still nothing. So I contact them and they said that it run out of stock and that it would be 3-5 weeks till more came in. Again being nearly Christmas I decided to wait till after Christmas. But guess what it's febuary and my dvd has still not come. They now say it must of been lost in post. So we have gone from our of stock to lost in post. In response… Read Full Review

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★☆☆☆☆

“Still waiting for parcel”

Written on: 23/12/2014

Ordered a parcel as a Christmas present. It didn't arrive on the day it was meant to. Their communication is good but full of empty promises as to when I will receive this parcel. I will not be using them again… Read Full Review

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★★★★★

“Speedyhen - speedy the best!”

Written on: 12/11/2014 by pbob12 (1 review written)

Speedyhen is always the first place I go when I need to purchase a book or DVD. They are probably the only online retailer that has better prices than Amazon. The customer service team is always very helpful on the rare occasion something goes wrong with my order. They also offer free delivery on any order, any size. I will continue to use speedyhen as long as i'm alive! … Read Full Review

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★☆☆☆☆

“Would have given "ZERO" Stars if I could.”

Written on: 15/10/2014 by KenD (2 reviews written)

Speedy hen should be "prosecuted" for misleading as they are more like "slowest chicken" or "no show egg". What makes them one of the "TERRIBLE" online stores is that they don't have a Geographical number to call. This is on purpose as like myself, many won't want to spend another £10 on phone calls and still have no guarantee of a result. Considering their head office is at Baker Street, London, they could have waked to my home and handed the book personally as it would have only have… Read Full Review

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★★★★★

“Excellent Service”

Written on: 03/06/2014

Was very surprised to read bad reviews about Speedy Hen as have found their prices, service and free delivery excellent! I buy a lot of books to use in tuition sessions and have now come to rely on Speedy Hen. Ordered latest books that I needed on a Thursday afternoon and they arrived the next morning. You can't get better than that… Read Full Review

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★☆☆☆☆

“BEWARE OF SPEEDYHEN”

Written on: 20/01/2014 by pula (1 review written)

I am writing this review with the hope to be of help to anyone who might ever consider ordering from speedyhen. I ordered a book from them (quite expensive I should say)and paid for express delivery as well as I needed it urgently. I did get the parcel in time, but they have put in the wrong item, can you imagine my disappointment, I asked for a refund, they chose to ignore this, and instead offered to redeliver my book.To this present day I have no book, no money back, and no idea of what is… Read Full Review

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★☆☆☆☆

“very poor customer service notsospeedyhen”

Written on: 09/01/2014

ordered 3 items from speedyhen at the end of dec2013; a book, a cd and a dvd. the dvd was delivered about a week later but the other items were put on backorder, a week or so later i noticed that the book i ordered was available on amazon so i emailed speedyhen to ask for an estimated delivery time..... no response, so i telephoned them and the person i spoke to said that it would take weeks before they could fulfill the order, i then requested that speedyhen cancel the order as expecting me to wait… Read Full Review

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Pula's Comment

Written on: 20/01/2014

i totally agree with you, they are unreliable, unprofessional, liars, and not speedy at all

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★☆☆☆☆

“christmas present not sent!!”

Written on: 30/11/2013

VERY disappointing service all round. i ordered on 8 Nov 2013 was to be dispatched for delivery by 17 Nov 2013 No dispatch note sent no information from seller until i personally chase them apparently book was lost in post however i was never notified of dispatch which is apparently automatic- very suspect - Did they send it - they said they did however, i am unsure -they offered redelivery to a different address as i was going home for christmas - i took this option. No confirmation returned… Read Full Review

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