written by AJR1984 on 14/10/2015
Nobody bother with SpeedyHen. They're absolutely appalling.
I placed two orders earlier this year; one item being in stock and one item being a pre-order, and they couldn't deliver either of them, but were happy to take my funds immediately.
The first item, despite showing as "Instock", became unobtainable straight after I paid and they had no date for a restock, so I cancelled it.
The second item was a pre-order, which I paid upfront for, and despite it being released only yesterday, they are already out of stock and, again, have no idea if/when it will be restocked. I've cancelled that too.
They are happy to take orders indefinitely for items, taking the money instantly, despite never getting enough stock to cover the amount ordered. They also don't bother to notify you if something becomes out of stock, or if your order can't be honored, and if you have paid orders in place, be sure to check your account regularly, as they'll just keep your cash until you ask them to do otherwise.
They have a duty to tell customers if an item they have ordered, and paid for, becomes unobtainable through them, but they only appear to do this if you contact them first and ask questions. (You can also expect pointless, inaccurate, copied and pasted responses from their team. Particularly the person I dealt with .)
Their staff come across as unbearably rude. I literally got a forwarded reply from them which I had been previously sent over two months ago, despite it not pertaining to the same order inquiry. Pathetic.
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Lilymcf's Response to AJR1984's Review
Written on: 20/01/2016
I had the same experience with regard to copy and pasted CS replies.
It had three different phrases in one email, none of which pertained to my query!