Poor Service With Even Poorer Customer Service

Ordered a cd from www.play.com on 16th June, only for them to incorrectly inform me that my payment card had been declined.

So, re-ordered the cd on 18th June, unaware the first order was on its way.

Although, it got worse, as www.play.com sent my second order to my former address, forcing me to drive a considerable distance, and ask the new occupants for it back.

I contacted play's customer service to complain and demanded a refund, and was met with a very unhelpful response, more of a customer dis-service really.

Play.com claim that my former address is still listed as my delivery address, despite my new address clearly shown on my account page as my delivery address, and that they'll merely refund my return postage once I've parcelled the cd and hiked down to my local post office, and scanned the proof of postage and emailed it back to them.

No apology for incorrectly telling me payment card had been declined, and no apology for the inconvenience caused afterwards.

My advice to any potential play.com customer, is to look elsewhere - as there are so many alternatives to dealing with this outfit.