Not on the high street, not on your nelly

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★★☆☆☆
1.8 / 5
19% of users recommend this
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  • Customer Service

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Guest's review of Not On The High Street www.notonthehighstreet.com

“Not on the high street, not on your nelly”

Written on: 01/01/2014

I ordered an item on 10th December with guaranteed Christmas delivery. Item did not arrive so I contacted seller and no reply to date. Contacted Not ..... And no reply from them.
Apalling service, will never use again.
I think they have one correct word in their name - NOT.

  • Goods purchased & cost

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  • Customer Service

  • Quality of website

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Notonthehighstreet.com's Comment

Written on: 05/02/2014

Good afternoon,

We are so sorry to hear of your recent experience and offer our most sincere apologies for the disappointment and inconvenience incurred.

We aim to provide and exceptional level of customer service and on this occasion it would appear that we have been unsuccessful in our mission.

If you would like to contact us in Customer Services someone would be more than happy to investigate this for you further.

May I offer our apologies once again and we are very sorry to have lost your custom.

Kind regards,

Notonthehighstreet.com Customer Services

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