written by Fitzpatrick1984 on 07/11/2016
BEWARE ... I HAVE BROUGHT 3 LOTS OF THESE CANDLES FOR A 1 MONTH SUBSCRIPTION @ £9.99. I have just noticed this company have taken another 3 payments from my account of £19.99 X 3. Their explanation being that the small print on their website says that although you click a tab to say you want it for 1 MONTH, unless you actually go on-line, into your account details and cancel the subscriptions (that you are unaware you have commited too) you have automatically agreed to receive these items monthly EVEN THOUGH INVOICE CLEARLY STATES A 1 MONTH SUBSCRIPTION. YOU HAVE 14 DAYS TO CANCEL AFTER THEY TAKE YOUR PAYMENT TO ENSURE THEY DO NOT TAKE THE NEXT ONE ... SO AT BEST YOU WILL BE PAYING £19.99 MORE THEN YOU WANT / NEED TO. Customer Services answer was pretty much tough luck. Needless to say I WILL NEVER SHOP HERE AGAIN, AND WOULD LIKE TO WARN YOU ALL ABOUT THIS RIP-OFF. What a shame as the candles are wonderful !
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