AVOID AT ALL COSTS

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I Want One Of Those www.iwantoneofthose.com
★☆☆☆☆
1.2
From 428 reviews
7.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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BraydonMcDaniel284's review of I Want One Of Those www.iwantoneofthose.com

“AVOID AT ALL COSTS”

★☆☆☆☆

written by BraydonMcDaniel284 on 02/02/2016

I would give I Want One Of Those 0 stars if I could.

I placed an order in late November for a Christmas present. I have still not received it. After contacting customer services several times to enquire where my order was, they assured me on 3 January a replacement would be sent out. They state on their website the standard despatch time is 2 days and delivery is 2-3 days. By 11 January I still had not received my order so requested a refund instead. It took them until 24 January to confirm I would receive a refund and that it would be in my bank account in 3-5 working days. Surprise surprise I still do not have my money OR the order on 2nd February, over 9 weeks following the original order!

I will be taking the case to the Ombudsman.

AVOID AT ALL COSTS - unless you like paying for goods you will never receive and appalling customer service. Do not touch with a barge pole.

  • Star Wars Christmas Jumper £18.99

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Januit's Comment

Written on: 06/02/2016

I've had the same issue. If you paid by visa debit card under £100 raise a dispute with your bank as you're covered by a visa guarantee and the distance selling regulations. I was first promised a refund on 27 December and several times since. By end of January I raised a dispute with my bank and have today my bank have credited my account. The bank will then chase Iwoot for the money. Hope you get your cash back!

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Jejd's Comment

Written on: 09/02/2016

Contact your Citizens Advice Bureau and report IWOOT to the Trading Standards. I have not received my order or refund since the end of November. This is not acceptable.

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