written by FrustratedDave on 29/12/2014
Terrible service! 12 days it took for IWOOT to dispatch my last order... and believe me it is my last order with them! Typical inept responses based on prerehearsed rhetoric with little or nothing to do with the question posed about why they hadn't yet sent the items, indeed I am convinced that the only reason my order was sent is because after 12 days I had requested they cancel the order and refund my money! It must have been easier to actually send the order than cancel it at this point! As a buyer I don't want to hear about any delays they may have because it's Christmas and they're busy... It didn't stop them from sending out more offer emails and selling even more items essentially adding to any problems! Obviously they think it's acceptable for people to wait 2 weeks for their deliveries (without any contact or apology) as long as they blame their couriers for being late collecting and delivering! I bought from IWOOT not Yodel couriers!! To make matters worse IWOOT customer service responses were just rude and scathing but at the end of the day I must have spent well over a £1000 with this company over the last year and in future they won't see another penny from me ...so well done to IWOOT customer services, I wonder how many others you managed to p off with your unhelpful manner over the last month!!
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