Still Waiting

Click here if this is your business
HMV - www.hmv.co.uk
★★☆☆☆
1.5
From 103 reviews
19.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of HMV - www.hmv.co.uk

“Still Waiting”

★☆☆☆☆

written by on 01/12/2012

Placed an order 7 days ago on Black Friday weekend for a box set set at reduced price. The status of the order is stating "Awaiting Stock Allocation".
I have e-mailed their customer service to chase this order and have been advised that they are waiting on their suppliers and if I don't want to wait to cancel the order.
What is annoying is that this box set in still showing as available to purchase with a dispatch date of 1-3 days but of course at the original price.
I am guessing they don't want to honour the discounted offer.
They have just lost a regular customer
HMV don't offer deals who have no intention of honouring!!

  • Goods purchased & cost

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Debi17's Comment

Written on: 05/02/2013

i had the same problem with a boxset on pre-order. i ordered it when it was first available to pre-order and when it finally came to release they had more than tripled the price and wouldn't send it. so i cancelled it and bought it elsewhere for less than the pre-order price.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account