Bad Customer Service

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Grainger Games www.graingergames.co.uk
★☆☆☆☆
1.2
5.0% of users recommend this
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  • Quality of website

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HtmlHugo's review of Grainger Games www.graingergames.co.uk

“Bad Customer Service”

★☆☆☆☆

written by HtmlHugo on 05/07/2014

Bought 2 playstation 4's and 2 extra pads from these guys, one of the controllers is falling apart (rubber split and falling off) phoned them up and was told yep its fine i gave them the date of purchase etc and went in with a receipt.

Then was told since the receipt was for a controller only they will not honour the replacement they offered on the phone as they only provide a guarantee for controllers for 6 months ? Where is this mentioned ?

After spending the best part of £1000 in the last month or so i am so disapointed with there customer services / policy's.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Ooooooooomar2997's Response to HtmlHugo's Review

Written on: 24/11/2014

Did you atleast get the ps4

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