GameXchange Reviews - www.gamexchange.co.uk

★★★★★
4.5 / 5
253
87.4% of users recommend this
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Latest Reviews

★☆☆☆☆

“Not right”

Written on: 25/04/2017 by seagul7 (1 review written)

I have been waiting 2 months since they received and verified my trade in and no payment has been issued despite 4 reminders. I'm not sure if they are a genuinely badly run company or they are sham as they keep saying they are recovering from a software crash. Avoid… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 25/04/2017 by mcullwick1982 (1 review written)

Despite This company receiving my goods over 2 weeks ago they have still not issued payment. I keep getting the same reply regarding an upsurge in trades I will get payment shortly etc. Today after chasing again I am told I should have received payment they will get accounts to expedite payment. Upon replying to say my trade still says trade processed and not payment issued etc and that I have not received any payment I am now met with silence. I have advised this company I am taking legal… Read Full Review

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★★★★★

“Fantastic trade in service”

Written on: 20/04/2017 by JaidenParrish138 (1 review written)

Sent in my ps4 last week along with all 4 of my games I had for it in exchange for credit and WOW, I got way more than I was offered at CEX which is fantastic. I was able to order myself a nintendo switch and the new zelda and only had to pay a couple of quid towards it. Score! :D I'd recommend this site to all my friends :)… Read Full Review

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★★☆☆☆

“Used to be great.”

Written on: 08/04/2017 by Makenzie452 (1 review written)

I've used this website for a long time now, used to be brilliant trade in prices and I managed to order games without any problems. Now these days they hardly have any stock and when you ask about it they aren't helpful, I've now had credit with them waiting weeks for stock to come in which has been weeks. Sort your self's out Gamexchange!!… Read Full Review

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★☆☆☆☆

“They take your games and run ...”

Written on: 06/04/2017 by 243Foley (1 review written)

Sent my game in for cash trade-in and a month later still no money. Customer services keep saying there is a technical issue and I will get my money soon and then I hear nothing. Time for the small claim courts and Trading Standards. I wonder if Rogue Traders would be interested as well… Read Full Review

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★☆☆☆☆

“no stock”

Written on: 05/04/2017 by mhDavis45 (1 review written)

never got major consoles in stock and also caught them out twice lying about sending my games when they actually didnt have them in stock to start with poor service never recommend as soon as my credits used ill never use them again… Read Full Review

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★☆☆☆☆

“Awful dishonest service”

Written on: 04/04/2017 by Marsh179 (1 review written)

If my money is not paid in to my Nationwide account by 12 noon today I will be contacting Trading Standards to report your company. I have give you adequate chances to sort this out but have had no response. It seems you have some serious damning feedback with reference to paying people and I am not the only one. Should this not be resolved by 12 noon I will contact trading standards and I will be commenting on your Facebook page and every review site available with bad feedback to alert… Read Full Review

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★☆☆☆☆

“Still waiting ”

Written on: 03/04/2017 by Rafferty93 (1 review written)

I traded in some stuff on the 7th Feb 2017, it is now 3rd April 2017 and I am still awaiting a payment. Despite several emails and several promises of next day payment, still nothing. I am not at all amused… Read Full Review

Jojoclaudia's Comment

Written on: 04/04/2017

I am experiencing the same! Have you received your cash yet? Seems like the standard you will get your money in 10 days time is the normal comment. I'm still waiting too

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Disgruntled200's Comment

Written on: 04/04/2017

Just checked PayPal and still nothing. Any ideas what the next step is?

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★★★★★

“Horne”

Written on: 24/03/2017 by 202McGee (1 review written)

I have used GameXhchange on a few occasions as they have amazing trade prices for cash and their online credit which am able to use to buy more great games and even digital codes. All the games I have ordered have always arrived on time and the Customer Service have always been very informative. They also have a great range of Preowned games including some great retro Games for great prices. I would and have recommend Gamexchange to all my friend and famly… Read Full Review

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★☆☆☆☆

“Utter rubbish - the worst”

Written on: 22/03/2017 by Thaddeus134 (1 review written)

I ordered a game in feb - and I'm still waiting on 22nd March. It was supposedly lost by the Royal Mail, but they could provide me with proof of postage or tracking. They then posted another copy, but that hasn't been delivered a week later either. I've confirmed with Royal Mail that there is no problem, or post waiting. I requested a refund but was told that I could only have credit back. Which is great, if only the items actually arrived. The worst service I have ever had for an online… Read Full Review

Blindmole's Comment

Written on: 27/03/2017

Update 27/3. Still nothing has arrived. Got sent a tracking number but Royal Mail says that the item hasn't been posted. Now an entire month since I ordered

Sent an email on Friday, and It's now Monday afternoon and there has been no contact.

Do not use this company if you want your items to arrive within a month! Or perhaps at all

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★★★☆☆

“Still waiting ”

Written on: 15/03/2017 by Ajuklad (1 review written)

I sent my items in for a trade in and it's been 16 working days since they received and no paypal payment. I've sent 2 msg to remind them… Read Full Review

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★★★★★

“Solid and honest”

Written on: 11/03/2017 by OldMan53 (1 review written)

My trades are always processed same day, values are given fairly and put on my account straight away… Read Full Review

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★☆☆☆☆

“Very Bad Service ”

Written on: 06/03/2017 by Mac9662 (1 review written)

Avoid this company pre ordered Ghost Recon Wildlands and I have been trying to get in touch as to when they will take payment and send the game but will not reply to emails very badly run… Read Full Review

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★★★★★

“sdfvdfv”

Written on: 14/02/2017 by ElleHartley (1 review written)

cvdcvdfbfg fgbefgbefg egberbergbebefgb efbefgb… Read Full Review

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★☆☆☆☆

“Very poor!”

Written on: 13/01/2017 by Jadiel332 (1 review written)

Placed an order on the 13th of December, it's now January 10th and I still haven't received it. Will not be dealing with again… Read Full Review

Gamexchangecouk's Comment

Written on: 16/01/2017

Hi,
I'm sorry to hear your order has not been received. However I can only assume you have not contacted us to tell us that (as orders not received are promptly refunded or replaced). Please email us your details and we can do get your order refunded or replaced.

Please note all orders are dispatched via Royal Mail (usually within 1 working day) and over 99% of orders arrive promptly.

Regards
GameXchangecouk Ltd

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★★★★☆

“Good option for video game trade-in”

Written on: 21/11/2016 by jeschofield (1 review written)

I've used GameExchange on multiple occasions and found them to offer decent prices and a (mostly) smooth & efficient trade-in process, especially when trading for credit… Read Full Review

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★☆☆☆☆

“Trade ins look elsewhere ”

Written on: 08/11/2016 by Lukecannon (1 review written)

If you're trading items in, look elsewhere, the promise of 3-5 working days since your items processed is far off. You'll be waiting 10 working days after items arrive and are processed.so you'll be best off looking elsewhere as the prices they offer are only negibly better compared to to webuyusedgames or zapper. Plus you could just walk into game and get near the same prices. I traded in two weeks ago now, no updates from game exchange, maybe the staff have a hula school or only communicate… Read Full Review

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★☆☆☆☆

“Traded in 2 items exactly 14 days ago my order has...”

Written on: 24/09/2016 by Louiseb83 (1 review written)

Traded in 2 items exactly 14 days ago my order has been processed and despite being reassured payment would have been issued by midnight yesterday still nothing this is the 1st and last time i use them in future ill use a company more trustworthy… Read Full Review

Gamexchangecouk's Response to Louiseb83's Review

Written on: 26/09/2016

Apologies for any confusion, all payments are indeed made by the end of the 10 working days (2 weeks).

Unfortunately the Customer Service representative gave the wrong date in her initial reply.

I'm assuming payment was made by midnight on the 14th day?

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★★★★☆

“Great Company, fast communication and fast payment”

Written on: 22/09/2016 by jstrange (1 review written)

I've purchased and traded items to gamexchange and have always been happy with the service. I've sent items in and always receive payment within a couple of days, if there's any issues they are easy to see in the trade in history page. I did have an issue with a digital download code, but when I contacted them on social media and received a response and resolution very quickly… Read Full Review

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★★★★★

“GAMEXCHANGE ROCKS”

Written on: 08/09/2016 by leewip20 (3 reviews written)

Gamexchange is the only place to go when trading i will always get tje best trade in price right here no questions asked this site is without doubt the best way to get the gamea you want with the games you don't. Keep up the great work and as always i will be trading with you for years to come… Read Full Review

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