GameXchange Reviews - www.gamexchange.co.uk

★★★★★
4.7 / 5
239
91% of users recommend this
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Latest Reviews

★☆☆☆☆

“Very poor!”

Written on: 13/01/2017 by Jadiel332 (1 review written)

Placed an order on the 13th of December, it's now January 10th and I still haven't received it. Will not be dealing with again… Read Full Review

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★★★★☆

“Good option for video game trade-in”

Written on: 21/11/2016 by jeschofield (1 review written)

I've used GameExchange on multiple occasions and found them to offer decent prices and a (mostly) smooth & efficient trade-in process, especially when trading for credit… Read Full Review

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★☆☆☆☆

“Trade ins look elsewhere ”

Written on: 08/11/2016 by Lukecannon (1 review written)

If you're trading items in, look elsewhere, the promise of 3-5 working days since your items processed is far off. You'll be waiting 10 working days after items arrive and are processed.so you'll be best off looking elsewhere as the prices they offer are only negibly better compared to to webuyusedgames or zapper. Plus you could just walk into game and get near the same prices. I traded in two weeks ago now, no updates from game exchange, maybe the staff have a hula school or only communicate… Read Full Review

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★☆☆☆☆

“Traded in 2 items exactly 14 days ago my order has...”

Written on: 24/09/2016 by Louiseb83 (1 review written)

Traded in 2 items exactly 14 days ago my order has been processed and despite being reassured payment would have been issued by midnight yesterday still nothing this is the 1st and last time i use them in future ill use a company more trustworthy… Read Full Review

Gamexchangecouk's Response to Louiseb83's Review

Written on: 26/09/2016

Apologies for any confusion, all payments are indeed made by the end of the 10 working days (2 weeks).

Unfortunately the Customer Service representative gave the wrong date in her initial reply.

I'm assuming payment was made by midnight on the 14th day?

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★★★★☆

“Great Company, fast communication and fast payment”

Written on: 22/09/2016 by jstrange (1 review written)

I've purchased and traded items to gamexchange and have always been happy with the service. I've sent items in and always receive payment within a couple of days, if there's any issues they are easy to see in the trade in history page. I did have an issue with a digital download code, but when I contacted them on social media and received a response and resolution very quickly… Read Full Review

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★★★★★

“GAMEXCHANGE ROCKS”

Written on: 08/09/2016 by leewip20 (3 reviews written)

Gamexchange is the only place to go when trading i will always get tje best trade in price right here no questions asked this site is without doubt the best way to get the gamea you want with the games you don't. Keep up the great work and as always i will be trading with you for years to come… Read Full Review

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★☆☆☆☆

This review based on evidences found on their website,...

Written on: 07/09/2016 by Carla_ (1 review written)

This review based on evidences found on their website, not something I made up.
This company claims to offer the best prices for used games. While this might be true, they take the difference if you try to pre-order any game. Want a proof?

Here you go:

-FIFA 17 on their website is priced at £47.99. At Amazon it’s£42.
-Battlefield 1 on their website it’s priced at ££47.99. At Amazon it’s £42.
-Tom Clancys Ghost Recon Wildlands on their website it’s priced at 49.99. In Amazon

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★★★★★

“Great Service”

Written on: 07/09/2016 by JerryHoward (1 review written)

Cannot fault the service from the GameXchange one bit! Beat every price I could find on trade in elsewhere. Sent the package off with a pre-paid label on the Thursday and by the Friday afternoon, my credit was in my account. Team also very friendly and helpful with any questions you may have. Would recommend and will be doing more business with them in the near future… Read Full Review

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★★★★★

“Great For trading in games”

Written on: 24/08/2016 by oggs14 (1 review written)

Use GameXchange mainly for trade ins as they give great value for each trade. Really easy to use and there are sometimes trade in deals going on which increase your value on trade ins. Enjoy using the site. Prices of some of the newer games to buy are sometimes a bit too high compared to other sites, but great site… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 22/07/2016 by MrAston (1 review written)

Avoid like the plague, sent my items the start of july as best deal for trade i could find instores or online. Says money paid when these items are received yet as of 22/07/16 still no money issued and cant get items back. Emailed to be told may take upto 28/7/16 for status to read trade processed, yet its on this status since 14/7/16. No where on the site does it say over 10 days for refund issued, So doesn't look like ill ever get paid or games back. But ill report this company to legal… Read Full Review

Gamexchangecouk's Response to MrAston's Review

Written on: 22/07/2016

I'm sorry to hear you are disappointed. The GameXchange website does state repeatedly that payment can take up to 10 working days from receipt and processing of your goods. Including at the start of the cash-in FAQs and when checking out.

The order status changes to "Trade Processed" when the trade has been processed by the warehouse (checked for faults, extra items etc) and the final amount has been sent to the payments office.

Status will change to "Payment Issued" when the payment is issued by the payments office (Within 10 working days!)..

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Louiseb83's reply to Gamexchangecouk's Comment

Written on: 24/09/2016

Well its been 10 working days and i still haven't received payment and my order still says trade processed

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Louiseb83's reply to Gamexchangecouk's Comment

Written on: 24/09/2016

Well its been 10 working days and i still haven't received payment and my order still says trade processed

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Louiseb83's reply to Gamexchangecouk's Comment

Written on: 24/09/2016

Well its been 10 working days and i still haven't received payment and my order still says trade processed

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★★★★★

“Amazing”

Written on: 18/07/2016 by FridaMuir (1 review written)

I always use them for trade in, they simply have the best prices for games and consoles. I highly recommend them. They are fast will not disappoint… Read Full Review

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★★★★★

“Good fast service”

Written on: 05/07/2016 by qwertiest (1 review written)

I have used several companies to trade in video games and could confidently say that GameXchange is my favourite. They almost always have the best trade in prices for games. The free shipping they provide is quick and once they receive your games they process them and give you the trade in credit quickly. I haven't ordered anything physical yet but digital credit codes have come through within 24 hours as promised. One code did not come through on time it was 1 hour late which I didn't think… Read Full Review

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★★★★★

“Excellent company and great service”

Written on: 11/06/2016 by Thewolfather (2 reviews written)

I have used GameXchange a few times now and they have always been prompt with delivery of digital goods, they seem to offer the best trade in prices around and you also do not need to wait long for them to process your trade ins, excellent service!… Read Full Review

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★★★☆☆

“Tried to be balanced as possible”

Written on: 01/06/2016 by RudolfsMate (1 review written)

Firstly I sent them various games that I no longer played. It was the first time I'd used such a site and was straightforward. With credit sat on my account my daughter wanted a game which was listed as the UK version on their site. I paid extra for expedited delivery which their site states takes 1-3 days however it took them 3 days to actually just dispatch the item. To be fair they did refund the postage once I queried where the game was. When the item was delivered the casing was in French… Read Full Review

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★★★★★

“BEST VALUE TRADE IN!!!”

Written on: 24/05/2016 by 1234Jamie6789 (1 review written)

The trade in value is amazing at gamexchange and with its free postage as well as being able to sell games which arent in the UK region is especially useful for someone like myself who has lived in many countries, having to buy many games from different regions. The only downside is they don't have as great offers on games like other website like discounts… Read Full Review

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★☆☆☆☆

“Don't waste your time. Sold a PS3 and a bunch of games...”

Written on: 13/05/2016 by OswaldoFernandez1989 (1 review written)

Don't waste your time. Sold a PS3 and a bunch of games which they acknowledged they received and was told I would receive payment within 3 working days. A week passes and still no payment. I e-mail asking about the payment and receive a reply saying the absolute latest will be another 10 days. 10 days been and gone and still nothing. I send an e-mail asking where my payment is which so far has been ignored… Read Full Review

Heatherjenkins's Comment

Written on: 04/07/2016

Thankyou for this. I will look for another firm.

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★★★★★

“Simply wonderful”

Written on: 20/04/2016 by Conley213 (1 review written)

I was paid way more than Game would pay me for the same games. After sending them (for free) I was credited with £18.90, money I later used to purchase Dirt Rally. I strongly recommend this site to anyone looking for trading games… Read Full Review

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★★☆☆☆

“Ordered item on 10th of march still not recieved by 29th”

Written on: 29/03/2016 by EmmanuelThurston342 (1 review written)

Sent my games off for trade in and money was credited within two days of sending but then ordered the division and after nearly 4 weeks still not recieved. The company are extremely slow too answer any questions if they get answered at all. Very disappointing experience… Read Full Review

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★★☆☆☆

“still awaiting delivery ”

Written on: 16/03/2016 by buckle80 (1 review written)

I came across gamexchange while looking to get rid of some old games, while there trade in prices were good and quick to credit my account when they received my games, the problems have started after I've place an order. Its been over 10 working days for one of the games I ordered and the other game (the division) about 6 working days and when you contact to find out were they are they're very slow to respond and not very helpful in resolving the issue. I was especially disappointed in not… Read Full Review

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★★☆☆☆

“I wanted to write a good review...”

Written on: 11/03/2016 by Radford212 (1 review written)

I'd used gamexchange once before with no issues, the 1st time I used them was hassle free. This time however my experience has not been so good. I'd had an email from them offering a promotional deal on trade-ins for all things Xbox which couldn't of come at a better time for me as I wanted a PlayStation 4. I got a really good deal for my stuff. I packed it all up and emailed gamexchange about my parcel being to heavy for their free delivery option. They got back to me very quickly and sent me… Read Full Review

Gamexchangecouk's Response to Radford212's Review

Written on: 12/03/2016

Apologies for the delay. The Digital codes should indeed have been received within 24 hours of purchase. Please note however that the Playstation 4 console page does have a clear note stating "Due to size and weight console orders may take an additional 3-6 working days to arrive".

You should now have your digital orders with the console following early next week.

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