eGlobal Central EU Reviews - eglobalcentral.eu

★★★★☆
4.1 / 5
706
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eGlobal Central EU - eglobalcentral.eu

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Latest Reviews

★☆☆☆☆

“iPhone SE MICROPHONE DEFECT ”

Written on: 07/08/2017 by Grady337 (1 review written)

I bought an iPhone SE November 2016. From the moment I set the phone up I got complaints that I couldn't be heard properly for example it was like as I was speaking into a box. It was tested by Apple and locally but nothing found however the problem continued. I had to shout into the phone eventually. I paid €480. Like others I had to pay the courier charge to have it returned for repair!! Needless to say I was not happy. After wasting 7 months complaining/phone calls to Apple Support I… Read Full Review

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★☆☆☆☆

“go elsewhere and pay more”

Written on: 03/07/2017 by woodthestud (2 reviews written)

warning, dont bother with this awful company, go and pay more with a reputable company. They dont ring you back, there chat service is non existant, there is no way of contacting them direct,they tell you your goods are being delivered and they dont arrive, then a week later they tell you that the item is about to be delivered and threaten you with a fine if no one is in to sign for it. my item which was a i phone eventually arrived while i was on holiday and the phone works fine, but i will… Read Full Review

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★☆☆☆☆

“Time wasters”

Written on: 30/06/2017 by BrittanyDoyle361 (1 review written)

I bought to items this week and both of them were canceled the next day getting the following email: We sent you this email to inform your order has been canceled due to one of below reason(s). 1) As per you request – We do understand your concerns and look forward to have you back. 2) Incomplete payment – Please place your order again, we are waiting. 3) Unavailability of stock – We didn’t want you to wait for longer time. 4) Unable to complete security verification within 5 working… Read Full Review

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★☆☆☆☆

“Warranty problems”

Written on: 18/05/2017 by KarsynKeene477 (1 review written)

Bought a camera that had to go back for a warranty return. Sent back 3 months ago and still not returned to me despite the fact they have confirmed it has been repaired. They sent back the wrong item and refused to return my camera until I sent them back the wrong parcel they sent me. Done this and still no camera. Yuo are unable to talk to anyone as they are not in the UK and you do not have Consumer protection as with a normal transactions. I would not purchase from them again and would… Read Full Review

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★☆☆☆☆

“NOT WORTH IT. POOR AFTER SALES COMMUNICATION”

Written on: 13/05/2017 by JosephCollins23 (1 review written)

They kept me updated with my order. But that was it. After dispatched i could not communicate with them. They don't have a Phone number hence email is the only option and time zone difference does not help the case. They manged to mess up my order big time by not putting exact details on the Cover ex.door number my name. hence delivery company could not deliver 3 days in a row and then it was held at depot for a while. It is not UK retailer hence it will not covered by many uk laws. I DO NOT… Read Full Review

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★☆☆☆☆

“Response is very poor.”

Written on: 06/05/2017 by Addisonr1953 (1 review written)

They do not respond quickly you will feel like even that is trusted site or not?… Read Full Review

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★☆☆☆☆

“slow to respond. poor service”

Written on: 03/05/2017 by 215Tennant (1 review written)

Ordered a camera that was stated to be in stock. 5 days later it is still not on their tacking system. Only a generic response to my several complaints. Never again… Read Full Review

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★☆☆☆☆

“Still awaiting a working phone ”

Written on: 04/04/2017

After months of back and forth messages, my daughter still does not have the Christmas present we bought for her. The phone could not connect to UK networks despite exhaustive rebooting etc and then we were forced to send it back to then find that if we did not pay an additional £25 then the phone would be kept by them. Eventually I received the phone back, but without a battery or adapter. The company are no longer responding and I have little hope of a refund. £230 down the drain and a very… Read Full Review

Noooone's Comment

Written on: 10/05/2017

That is surely your fault; there are many phones out there which do not work in the UK. It is up to the buyer to check that what they have ordered is the right item for them. I have bought such phones and then played with their firmware and software to make them work in the UK, but I knowingly took the risk when doing so.

Whatever issues there may be with this company, you cannot blame them if you ordered the wrong item!

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★★★★★

“Felt risky, actually great service”

Written on: 23/02/2017 by anumodmp (1 review written)

I ordered Canon 50mm STM lens. I waited exactly 6 days. At first, I was hesitant, with all the bad reviews I have seen on Trust Pilot. I checked the emails I received from eglobal central, as well as tracking the location of my order. When tracking it, it told me the day it was going to come. It came. So I want to send the message that if you are scared that you are not going to receive your order or you are not going to get your moneys worth. Don't be. I believe it is a legit website… Read Full Review

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★☆☆☆☆

“No Warranty -BEWARE!!!”

Written on: 24/01/2017 by AndyC1111 (1 review written)

Well, you can add me to the growing list of people who have had to return a defective device. My Galaxy S7 Edge developed two faults after a few months, firstly a cluster of dead pixels and then it started crashing and rebooting (multiple times per day). So over three weeks ago I paid to return the item. After chasing it up several times I've finally had the message that everyone else gets when returning faulty items to this sham company. "With regard to your returned item, we would like to… Read Full Review

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★☆☆☆☆

“Never returned my phone”

Written on: 16/12/2016 by Potteref437 (1 review written)

I sent them my phone after it stopped working under warranty. I sent them my phone, battery, charger, adaptor and cable.They took 4 months to repair the phone, then sent back only the wire and adaptor, despite opening multiple RMI cases with them they are not sending my phone back, all they say is that they have already delivered it even though they didn't. This is a rogue company with no contact number, honestly just stay away they are not worth the hassle and you might as well throw your… Read Full Review

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★★★★★

“Very pleased”

Written on: 29/11/2016 by JSW43 (1 review written)

I ordered the tablet I wanted, about £50 cheaper than anywhere else. Was a bit worried by the negative reviews. It was delivered 6 days later (6 days not 6 working days. Received correct item, brand new, unopened, box in perfect condition and it's working fine so far. Think it was sourced from Hungary so the plug is not UK but an adaptor was provided if needed. So I'm very pleased with my bargain and feeling relieved… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!”

Written on: 16/11/2016 by 481Woodward (1 review written)

This company is misleading and deceiving. They are not based in the U.K. As they'd have you believe, things cost you more cost of import duty. Customer service is appalling, they make it impossible to return items and have had to block my card as they tried to take more money-bank is informed and involved-AVOID at all costs!!… Read Full Review

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★☆☆☆☆

“Unreliable and bad service”

Written on: 16/11/2016 by Hopeloos (1 review written)

2 months ago I bought a Samsung Galaxy S7 Edge from Eglobal Central. It does not function well and can not be used properly. Contrary to their warranty conditions, I can send it to the UK per courier and the costs and risk are for me. Furthermore they did not give me a considerence period of 14 days, which they are legally obliged to do in our country. As a result this period is extended to 12 months and I asked my money back. They did not respond to this and you can only communicate via… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 25/10/2016 by cqCollins62 (1 review written)

Avoid this company at all costs. They're website breaches various legislations here in the UK. At no point does it show that the products are no not designed for the UK market and are in fact Asian. This can be a massive problem for things such as smart watches, like in my case. If you get an Asian device many of the apps etc your wanting or used ti will not be avaliable to you as its not a UK device. Returning the goods is impossible. They're replies are useless and point you to their faqs… Read Full Review

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★★☆☆☆

“Lengthy delays with no explanation”

Written on: 29/09/2016 by SalmaBolton (1 review written)

An Amazon Kindle Paperwhite ordered & paid for on Decemeber 6, 2015. It was intended to be a Christmas present! No tracking service available, apart from 'packing and delivery soon.' When the time period was questioned, I was told the order was being ‘processed’ then on December 21, I was told they had to order a replacement as the original was damaged during transit from the supplier. I was assured ‘pre-Christmas delivery is still on schedule.’ The Kindle Paperwhite finally arrived in… Read Full Review

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★☆☆☆☆

“PLEASE DO NOT BUY”

Written on: 27/09/2016 by DravenMatthews (1 review written)

Hi Please DO NOT BUY from this company. They are big time CHEATERS. If you still use this company, please be aware that the item might work just for 1 month and as soon the return period is over the item can start giving issues. Its a TERRIBLE and FRUSTRATING experience to deal with their customer service. I ordered a cell phone from them. The phone started giving problem just 2 days after a month. I contacted them and they asked me to send them the phone so that they can repair. As it was 2… Read Full Review

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★☆☆☆☆

“BUYER BEWARE!! say goodbye to your consumer rights!”

Written on: 04/09/2016 by Nicki_Becker (1 review written)

I implore all potential customers of eglobalcentral (english, EU and US) to read the reviews before purchasing! The reviews do not lie – check out the number of 1-stars!! They have a consistently awful customer service which is an absolutely horrific experience. Once you have passed the purchase stage where you hand over the money, don’t expect any level of service and if you ever need to claim on their worthless warranty…give up! We purchased a Bluetooth speaker for my brother’s… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 02/09/2016 by careeman (1 review written)

My experience is to do with after sales service on faulty goods. If you have faulty goods from this company good luck in resolving the issue. If your goods are fine then they are probably fine too. The short version of my tail of woe is that as a non UK based company eGlobal UK (who are actually just a UK web address for eGlobal Central) it seems impossible to hold them accountable when things go wrong. I have raised Consumer Ombudsman cases to be told eGlobal are not members a UK Trade… Read Full Review

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★☆☆☆☆

“Extremely Dissapointed ”

Written on: 30/08/2016 by pearsenaughton (1 review written)

I was due to go on holiday in 2 weeks and wanted to save some spending money and needed a lens for my camera at a cheap cost to photograph my travels and thought I would save money buying one from eglobal Central Eu where I bought one for 80 Euro. When the lens arrived 5 days later I was extremely disappointed to find that neither the manual or autofocus worked, it was just completely blurred. I tried to contact eGlobal Central Europe and found that the number typed on the box the lens was sent… Read Full Review

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