ValueBasket.com - www.valuebasket.com
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“Phone not received, money not refunded. had to go to...”
★☆☆☆☆
written by er10na on 22/07/2016
ordered phone 3 months ago, it should arrive in week. I waited for whole 6 weeks to arrive but customer service said to wait, an order will be dispached soon, they lied every time i called them. then i ask to cancel order and refund money, now is 8 weeks and still waiting for my money back! do not buy
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“Worst online shop”
★☆☆☆☆
written by Inakibl on 18/07/2016
I bought a cellphone the first week of May, it took them a month to let me know they were out of stock and it´s been 2 months and a half since i tried this purchase and they have not returned my money yet!!!!
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“Great Service & price”
★★★★★
written by 421Sampson on 28/06/2016
Great to deal with, very happy, would use again. Would recommend to friends
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“Dont buy anything here!”
★☆☆☆☆
written by peroguita on 06/06/2016
They take your money and never send you the product. I strongly discourage people form buying any item from this company. I have had a horrible experience which has cost me 644 euros, almost 3 months of my time and nearly 60 emails exchanged thus far. From avoiding my questions to take my money, the service has been the worst ever!!! Stay away from there, thats my advice!
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“No s7 available”
★☆☆☆☆
written by aliefc2 on 19/05/2016
Said they would dispatch my Galaxy s7 within 2-5 working days. After day 7 I contacted them. They got back to me with an awful excuse about having to bubble wrap the phone. I cancelled my order, still awaiting the refund
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“Would Never Recommend!”
★☆☆☆☆
written by kizchloe on 14/05/2016
Was waiting for my items for a month already still not shipping yet, finally I have to cancelled my order!
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“Easy to use website. The product arrived complete and...”
★★★★★
written by lhander248 on 06/05/2016
Easy to use website. The product arrived complete and works perfect. Will surely be back and order again.
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“Had enjoyed their website. Nice and wide options....”
★★★★☆
written by Tobounc on 06/05/2016
Had enjoyed their website. Nice and wide options. Placed the order the other day and should arrive next week.
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“Great and beautiful offers. Was really lucky as the...”
★★★★★
written by Usplany25 on 06/05/2016
Great and beautiful offers. Was really lucky as the order arrived despite of multiple reviews of not fulfilling them at the right time. Nice job to all of them and hope any issue will be solved soon.
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“They should improve their lead time. Have been waiting...”
★★★☆☆
written by OnseMayu on 06/05/2016
They should improve their lead time. Have been waiting for the order to arrive since mid of April.
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“As stated, the order for a new camera already arrived....”
★★★★★
written by witty1033 on 06/05/2016
As stated, the order for a new camera already arrived. Manual was not on the package. Worth the product and the order.
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“Awesome website. Satisfied with the nice deals...”
★★★★★
written by Revelf68 on 05/05/2016
Awesome website. Satisfied with the nice deals offered. Package arrived and really happy with it.
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“Less trouble and order already arrived as described.”
★★★★★
written by Plefusbacce on 05/05/2016
Less trouble and order already arrived as described.
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“Order was received safe and well packed. Will continue...”
★★★★★
written by Camuctued on 05/05/2016
Order was received safe and well packed. Will continue to shop again.
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“Found the product easily. With no hassle the order was...”
★★★★☆
written by Dient194 on 05/05/2016
Found the product easily. With no hassle the order was placed and order hasn't come as promised delivery of 10 days.
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“Order was placed by April and until now is still...”
★★★☆☆
written by Laccir on 05/05/2016
Order was placed by April and until now is still waiting for a delivery.
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“Had enjoyed the website. Ordered for a phone but was...”
★★★☆☆
written by Fiefor on 05/05/2016
Had enjoyed the website. Ordered for a phone but was only delivered after 3 weeks despite of how many requests as the product was needed urgently.
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“Good price for a camera and glad as the order arrived...”
★★★★★
written by Ncabuo on 05/05/2016
Good price for a camera and glad as the order arrived yesterday.
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“Delivery took almost a month to be completed when in...”
★★★☆☆
written by Andepind on 05/05/2016
Delivery took almost a month to be completed when in fact the product was in stock at the time of the purchase.
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“Happy with the purchase. Great selections of...”
★★★★★
written by Poselings on 05/05/2016
Happy with the purchase. Great selections of affordable quality products.
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Asked by
BrenUK
on 13th January 2014
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There seem to be many poor reviews on other blogs/websites than reviewcentre. What happens with VAT and import duty? VB tell me, "...Also, due to special arrangements we have made on your behalf, we take care of all VAT payable. The price you see on the website is all you pay – there are no hidden charges. ..."
Does anybody know what the special arrangements are - do they declare a flase value or inscribe "gift" or what. I am not aware of any deals that HMRC do with import companies.
I could be in for +20% VAT on total invoice, possible 7% duty plus Parcel Force handling charge (at customs) of £8. I have had such charges on US sourced goods and on gifts from Australia (real gifts but sender did not declare "gift" and "no residual value".)
Has anybody got real verifiable transactions where the value of goods has been declared but where VB paid ("took care of") the VAT?
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Answers (1)
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avnire
Written on: 20/01/2014
Check their condition of use page.. "Import, Taxes And Fees : Where import duties and taxes (directly and indirectly related) are applicable on overseas deliveries outside Hong Kong, these will normally be subjected to the recipient; directly related taxes and duties include those import taxes/duties that are levied on the invoiced order, any courier's customs handling surcharges and any Free Domicile forwarding surcharges levied by the courier; indirectly related taxes and duties arise from different customs policies around the world which may apply other additional customs or clearance costs."
Asked by
LindaScott
on 5th December 2013
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I am having the same problems as some of your reviewers - constant emails and telephone calls trying to get my money back because I have not received the goods but no response - how do I get my money returned?
Thanks for answering this question.
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Answers (3)
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krankn
Written on: 05/12/2013
I asked PayPal for my money back. It got money back with in a few hours. You could allso get bank to get funds back if you did not use PayPal.
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LindaScott
Written on: 06/12/2013
Thanks didn't use paypal - debit card- but I will try the bank - Thankyou
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avnire
Written on: 15/12/2013
See All Answers
Check out the Chargeback guarantee for debit card purchases with your bank.
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Nickwi's Response to OnseMayu's Review
Written on: 10/05/2016
After 3 weeks of waiting I cancelled a camera order with them. Lots of promise, no delivery.