ValueBasket.com - www.valuebasket.com Reviews
Latest Reviews
★★★★★
“Brilliant”
Written on: 25/05/2013
It took six days from ordering to receiving my goods. Camera |I bought is excellent at a brilliant price. Could not have asked for a better service. Will definitely buy from this website again. (read more)
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★☆☆☆☆
“11 days and no confirmation of despatch”
Written on: 24/05/2013 by Itsmargarine (1 review written)
They issue endless emails, promising lots. They have told me 5 times that my order is expedited. 11 days on and no confirmation of despatch but 5 times they have mailed me to fill out their questionnaire on how good they are!! Regret I ordered from them; suggest you don't copy my mistake (read more)
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★☆☆☆☆
“DON'T! They're liars and will waste your time”
Written on: 24/05/2013 by SandyMcM (1 review written)
I wrote to them a week ago. They haven't replied Dear Senior Manager, I have been a management consultant since the 1970s. International companies of all sizes hire me to diagnose their problems and recommend solutions. In more than thirty years of professional practice, I can honestly say that I've never met a company like yours before. On April 2nd I ordered a Nexus 7 tablet from you, Order no. 57474-211081. It soon became obvious that you didn't have one and couldn't supply, but... (read more)
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★☆☆☆☆
“Worst online shopping experience ever”
Written on: 24/05/2013 by jason7879
Absolutely dreadful shopping experience with valuebasket.com. I place my order on the 22nd April. 2 weeks later the online order status said ‘Order Processing’ so I chased my order up online. After 3 days, no response so I chased again. No response. 3 weeks after placing my order I phoned them and got a message saying that their phones weren’t working due to a technical fault so I emailed them requesting my money back. I received a read receipt almost straightaway but no reply. My only... (read more)
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★★★★★
“quick prompt delivery”
Written on: 23/05/2013 by joyceln4
the dr. dre beats my daughter ordered were the exact one she wanted. they also arrived in quick time. well done value basket.com i will be using you again. (read more)
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★★★☆☆
“Delivery is unreliable”
Written on: 23/05/2013
Their prices are very competitive, hard to beat in fact, but if you are relying on the stated delivery date, don't. I was told my product would take 7 to 10 days business days to arrive - which these days is actually quite a long time so you would expect that they wouldn't have a problem in getting the product to me within that time, but I've now been told it is going to take around 14/15 business days, ie. 3 weeks - which frankly is ridiculous. If the delivery date is crucial to you I... (read more)
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★★★★★
“Fantastic service and delivery”
Written on: 23/05/2013
L ordered this camera purely for the value from this company. I was wholly satisfied with the service I received. After reviewing this camera on many sites on the Internet, I can truly say that it is by far living up to expectations. I already had an older DSLR camera from Sony, but this one far exceeds it's capabilities. I'm not a professional by any means, but I'm sure I'm going to enjoy taking a lot of good pictures with this one. I am off to Scotland next month and needed a camera that... (read more)
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★☆☆☆☆
“Veneer of respectability making false representations.”
Written on: 21/05/2013 by manwithavan (1 review written)
Claimed they had item in stock and ready for dispatch. 20 Days and countless emails later it still has not been dispatched and their response continues to be "next week". Still shows in stock and ready to ship on item page. They view the customer and with contempt and seem not to care that they are in clear breach of Australian consumer law. Would be interested in launching a class action. (read more)
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★★★★★
“Exaclty as promised”
Written on: 21/05/2013
This is the first time I buy from ValueBasket, but I'm happy that they managed to fulfill their promise. Aramex carrier has not a good evaluation on the forums at all, but finally everything is OK. The ValueBasket official expedition time: 3 - 5 business days after payment. My item was sent: 3 business days after payment (2 business days for expedition + 1 day to see package info on the carrier's site) The ValueBasket official delivery time: 7 - 10 days after payment. My item was... (read more)
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★☆☆☆☆
“Useless company DO NOT USE!”
Written on: 21/05/2013
This company are absolutely useless, I ordered a camera and after three weeks of waiting it still wasn't even dispatched, and I sent countless numbers of emails and all I was told is to wait a few more days, I then rang customer service and asked for a refund and the customer service line seemed to have no clue, the women on the phone kept going quite when I asked questions and when I asked if she knew what I was talking about I had mumbled replays. I then decided to ask for a refund as I... (read more)
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Showing 1 - 10 of 773 Reviews
★☆☆☆☆
“VALUEBASKET!!!!!”
Written on: 21/05/2013
STAY AWAY FROM THIS JUNK SITE OR YOU'LL LOSE YOUR MONEY LIKE ME! SUPER DISSAPPOINTED!!!! NEVER EVER I'LL RECOMMEND THIS SITE EVEN NOT TO MY ENEMY!!! SEND MY MONEY BACK SOON!!!!!!! (read more)
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★☆☆☆☆
“ValueBasket.com review”
Written on: 18/05/2013
These people are terrible. They do not fulfil orders and I am now waiting for 6 weeks for a refund of my money. DO NOT BUY ANYTHING FROM THEM. I wish I could get my hands on them. (read more)
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★★★☆☆
“no warranty card but good price”
Written on: 18/05/2013
Good value price but quite a bit of fluctuation from day to day. Watch out though as they take out the warranty card . from Nikon which doesnt allow you to purchase extended warranty from Nikon. Also any Nikon promotional cashbacks won't be valid as you need the warranty card to claim. Clearly a grey import already opened but resealed. Item works and is a Nikon lens. (read more)
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★☆☆☆☆
“not dependable”
Written on: 17/05/2013
I ordered a phone and it was not shipped even after 10 business days. When i asked they told they are shipping very soon which they never did. So i had to cancel the order and got refunded after a month of follow up. Would NEVER recommend this site to anyone Please stay away from this site as they take your money and later not ship and refund you after a month. Think how much of money this company gets into the account and gains interest and at last refunds.. NICE CHEATING WAY TO EARN MONEY (read more)
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★★★★★
“Very serious”
Written on: 16/05/2013 by sdu_canon6D (1 review written)
Great !!! Very great !!!! Delivery on time and very nice price...So wonderfull!!!!! I Recommand (read more)
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★★★★☆
“efficient and good vale”
Written on: 16/05/2013
Value Basket.com provided an efficient service and kept me informed at all stages of the purchase. Delivery took a little longer than expected but well within the time stated on their website. I guess I'm just impatient but I didn't realize the product (a camera lens) was coming from Hong Kong! Value for money was excellent and free delivery a bonus. (read more)
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★★★★★
“No problem”
Written on: 12/05/2013
Everything has been respected ! What else ? I'm very happy with my new mobile phone. Thx ValueBasket ! (read more)
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★☆☆☆☆
“Rip Off and Liars”
Written on: 10/05/2013
I ordered a camera from Valuebasket on 14th April. I was told it would take a week to deliver. After more than a week, the camera still hadn't shipped. So, on the 25th April I asked for a refund. The refund should have been received by 2nd May. No surprise that my credit card hasn't been refunded. I have emailed and phoned Valuebasket several times over the past few days. All I get from them is a promise that my refund will be completed in the next 2 days which doesn't happen. I would... (read more)
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★★★★★
“good price, good product, fast shipping!”
Written on: 08/05/2013
Very pleased by my purchase, good price, fast shipping, poduct received as described as on the website (read more)
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★☆☆☆☆
“Warranty Failure”
Written on: 07/05/2013 by Spudie (1 review written)
I purchased a Samsung S3 in October 2012. The phone worked fine and I was very happy with the service i got from Value Basket in the purchase and delivery. Unfortunately the phone stopped working in January 2013. It was under warranty so i thought it would be fine to send back and get repaired/replaced. I sent it to the UK returns address that I was told to send to and they replied after 2 weeks to say it was not a repair centre and they would have to forward on. 2 weeks after this (with... (read more)
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Showing 11 - 20 of 773 Reviews
★☆☆☆☆
“i got a Nokia 920 from them and it did not work from...”
Written on: 04/05/2013
i got a Nokia 920 from them and it did not work from day 1, i asked for a refund and was sent a email with the returns number on it, i returned the phone back to them but they refused to accept the phone back, and i got the phone sat hear that's no good to anyone, also it has no warranty in the UK as it was for the Singapore market, if it had been a UK phone i would have had a 2 year warranty this is stranded for All Nokia phones hear, i have now contacted my credit card company to get the... (read more)
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★★★★☆
“Appareil Livré en Chronopost, emballage impeccable.”
Written on: 04/05/2013
Appareil photo Sony livré dans les délais. J'ai eu une inquiétude sur le délai de livraison mais j'ai envoyé un email pour demander des confirmations de délais. On m'a bien répondu dans le délai de 24 heures et j'ai eu mon appareil photo dans les huit jours. Livraison en Chronopost. On peut suivre le détail du trajet de notre achat sur le PC en temps réel. De plus, outre le respect des délais qui est un critère important, les prix pratiqués chez VALUE BASKET sont très attractifs. (read more)
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★★★★★
“Excellent service”
Written on: 04/05/2013
Good review of product, quick shipping, excellent price. Perfect. (read more)
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★★★★★
“I'm so pleased!!”
Written on: 03/05/2013 by puaychengwee (1 review written)
Delivery was prompt within 7 working days. Am very impressed - order was placed on 22 apr nite, and my big jambox arrived on 2 may morning!! Price was also the lowest after using the discount voucher. I'm enjoying the product now!! Thank you!! ;) Cheng (read more)
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★★★★★
“overall quality service , thank you . I would...”
Written on: 03/05/2013
overall quality service , thank you . I would recommend business with you anytime . (read more)
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★★★★★
“Nikon AF-S DX VR Zoom 55-200mm f/4-5.6 IF-ED”
Written on: 02/05/2013
FOR: An absolute bargain at the price I paid. Well constructed for this price level. Auto zoom is a touch slow, but just give it an additional half a second and it produces sharp, clear pictures. Would strongly recommend. Also, great service from ValueBasket, upgraded delivery to express from standard at no extra cost. AGAINST: Nothing at this price (read more)
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★★☆☆☆
“Misleading Website to make you think its a UK company”
Written on: 02/05/2013 by dikodixon (1 review written)
I have just purchased a Nikon 55-300mm lens at an exceptional low price which I cant complain about, however there are some details left out of the web site that cause concern. The price is in sterling, the phone number is in the UK and the delivery time is in days so you think you are buying from a UK based dealer, but the company is Hong Kong based, delivery took well over double the posted estimate despite 24 lens being in stock when i placed my order. The money is taken from the credit... (read more)
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★★★★☆
“Everything went fine.”
Written on: 02/05/2013 by SlackB69 (1 review written)
Was a bit apprehensive after I placed my order. After reading some reviews I was expecting a very long delivery time or problems with delays, but everything went fine. Delivery was 1 week which I thought was reasonable. Item arrived well packaged. I will use valuebasket again and recommend them to friends and family. I NEVER write reviews, but felt I had to balance the reviews after all the negative ones valuebasket has received. (read more)
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★★★★★
“What a first class service”
Written on: 02/05/2013 by Drewcifer (1 review written)
I must say I was dubious at first but how wrong was I. This company provided me with a first class service from the word go, the customer service was second to none an excellent shopping experience Well done (read more)
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★☆☆☆☆
“Terrible”
Written on: 02/05/2013 by simonfea8015477 (1 review written)
7 items in stock it said when I ordered. 2 weeks later I chased them, they could only offer feeble excuses. Requested a refund, reply I got was "We've added a complimentary 3 in 1 cleaning kit to your order" Eventually got an ok for a PayPal refund BUT it would take 3 days to process. Must have a damn long PayPal password to take that long. STEER CLEAR! Doubt they hold any stock and suspect they are drop shipping. (read more)
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Showing 21 - 30 of 773 Reviews
★★★★☆
“Satisfied customer”
Written on: 01/05/2013 by AdrianTH
After ordering a camera from this company and paying for it, I read some horrific reviews from unsatisfied customers which caused me some anxiety.However my worries were unfounded.Whilest the delivery time is slow i found the tracking first class. The goods seem to come from Hong kong and this takes over a week,once they reach Kowloon the process improves and delivery time from Kowloon to Uk home delivery is spectacular I recieved my item in thirteen days from ordering, beautifully packed... (read more)
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★☆☆☆☆
“Don't Use This Company”
Written on: 24/04/2013 by Skyblack (1 review written)
I ordered a Nikon camera on 26/4/13 from Valuebasket at a very good price. Delivery said 3-5 days. By 13/4/13 I hadn't received anything. I sent an email and was told the camera was out of stock until the following week but was offered an upgrade which I stupidly accepted and parted with more money. Stock levels have always shown 11 in stock, when I queried this I was told all that stock was accounted for! After several phone calls and emails later I was promised my upgraded camera... (read more)
Visit valuebasket.comMarkmiwurdz's Response to Skyblack's Review
Written on: 29/04/2013
I can testify that this is a true reflection of this companies service
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★☆☆☆☆
“DO NOT USE ”
Written on: 24/04/2013 by omar71_uk (1 review written)
They Debited my account with no stock and kept the cash. Appaling customer service in Hong Kong. it takes 2 weeks to generate a refund. No one to talk to. I would not recommend it at all. Next time I will make sure I am dealing with a UK company. (read more)
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★★☆☆☆
“Inefficient & ineffective”
Written on: 24/04/2013
After searching the internet to examine the cheapest iPad prices , I decided, after following a number of reviews that I would try ValueBasket. The companies website seemed very promising - they offer free delivery, sell a wide range of products, and supply telephone support for any related issues or queries. I confirmed my order on the 4th April, however following the elapse of 10 days (the estimated shipping departure time) on the website I decided to contact them for clarification. I am... (read more)
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★☆☆☆☆
“do NOT use. !”
Written on: 23/04/2013 by EdwardCarr
your camera will be cheap , your warranty will be grey as i found to my cost . I sent my camera back because it stopped working after one month . Then you find out they send it to HONG KONG to repair it. 3 months later i am still waiting for its return . All you get from them is constant "apologies for the delay and thanks for your patience " 63 days and counting ........... 20 days ago i was told i would have it in 1 or 2 days ! do your self a HUGE favour and buy elsewhere . (read more)
Visit valuebasket.comValuebasket.com's Response to EdwardCarr's Review
Written on: 24/04/2013
Hi,
Thanks for you review. We've just been informed your item was returned to you yesterday (24 april) and our cs team will be sending you the tracking details, We'd like to apologise again for the delays while we were waiting for the repair centre to complete the repairs, and hope your future online experiences turn out to be more pleasant. In the meantime we'll be working hard to reduce the wait times for repairs.
Kind regards,
ValueBasket.com
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★★★★★
“Totalement satisfait de ma commande”
Written on: 23/04/2013
Le prix de mon article, très attrayant et concurrentiel m'a séduit. J'ai passé ma commande sans problème. Livraison rapide, dans le temps prévu au départ(7 jours). L'article commandé était parfaitement emballé et correspond exactement à ce que je voulais. Seule remarque: nous avions donné notre numéro de téléphone au transporteur pour nous prévenir de la livraison mais personne ne nous a contactés.Heureusement, nous étions chez nous au moment de la livraison. (read more)
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★★★★☆
“Tout est respecte!”
Written on: 22/04/2013 by melane (1 review written)
J'ai commandé sur ce site un appareil photo et je l'ai recu 9 jours apres, comme mentionne sur leur site. Vraiment satisfaite du prix et de la livraison. Je recommande ce site que je trouve bien fait en comparaison (read more)
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★★★★★
“Très bon site , simple , complet, une commande...”
Written on: 22/04/2013 by yvonne86 (1 review written)
Très bon site , simple , complet, une commande rapidement arrivée , un bon design et de très bons produits a tres bons prix. (read more)
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★★★★★
“Superb!!”
Written on: 22/04/2013 by Hougington
I've read some bad reviews about them but so far my experiences with them is superb. I bought a few cameras and lens from them, they were nearly half the price of the local shop. All the items turned up on my doorsteps in around 3-4 days!! Very good experience!! (read more)
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★★★★★
“Ordered a nikon camera last week from them. I was...”
Written on: 22/04/2013 by Charlesbrowny
Ordered a nikon camera last week from them. I was worried as a lot of reviews says that they have problem on delivering. However they surprised me by delivering the camera in perfect condition within their promised time frame!! well done!! (read more)
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Showing 31 - 40 of 773 Reviews
★★★★★
“Great experience”
Written on: 22/04/2013 by zakkerskob
Bought a new canon lens from them at the end of Feb, the process was quick and easy and I got my product 5 days after!! Great experience!! (read more)
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★★★★★
“the best website i have ever used!”
Written on: 22/04/2013 by edwardhancock
i like to shopping online a lot since the price is cheaper. but this was my 1st time to buy electronics online. i was attracted by their amazing price for the Canon SX50. and at the end the camera arrived so quick and all things arrived safely. very good experience. (read more)
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★★★★★
“really love it!”
Written on: 22/04/2013 by georgebenson232
their prices are very good! everything is excellent in terms of the value! a good place to save your money. (read more)
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★★★★☆
“informative”
Written on: 22/04/2013 by dickyd
I was very pleased to find the lens I was looking for at a lower price. Your web site is very easy to move around and the information provided is quite complete. (read more)
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★★★★★
“camera accessories”
Written on: 22/04/2013 by Finley223
Had trouble finding a camera bag for my camera I need to buy on the web. I bought one camera but there weren’t enough camera accessories for the camera I want. Otherwise pretty satisfied. (read more)
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★★★★☆
“problem on web naviagtion”
Written on: 22/04/2013 by reneg
I had a problem using the web to check out my shopping products today. I like the product pricing, free shipping. I would give my shopping experience 8 out of 10. (read more)
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★★★★★
“Rapide et efficace ! En plus c'est vraiment moins cher...”
Written on: 22/04/2013
Rapide et efficace ! En plus c'est vraiment moins cher avec port gratuit ! (read more)
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★★★☆☆
“Customer Care”
Written on: 20/04/2013 by hemdias
Generally they answer your questions. It is awkward if you want to e-mail them. The website only gives specific questions and there is no `Other' category if the question does not fall in to the topics already there. Also, they should include an instruction manual with the product. I have to download mine. (read more)
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★☆☆☆☆
“Value basket honesty (not)”
Written on: 20/04/2013 by allseeing
I saw from the Value Basket website on 18.3.13 that they had 5 Sony A77 bodies in stock, so I ordered one immediately. A few days later ‘my account’ assured me that my order was being made ready. Day after day, the same message. When I contacted them, they promsied me it would be prioritised. On 1 April, they promised me delivery by the following week at the latest. Still the same message on my account. On 18 April, I gave them a deadline to send me a tracking code, as their assurances... (read more)
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★★★★★
“Trendhunters, here you go!”
Written on: 19/04/2013 by georgiovega (1 review written)
I have ordered few times on valuebasket, and so far, did not get any problems. They offer very competitive prices, and lot of products which are not available yet in UK. Really good website for the trendhunters! Loving it! (read more)
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Showing 41 - 50 of 773 Reviews
overview
valuebasket.com
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Stayaawayfromvaluebasket's Comment
Written on: 19/05/2013
I AGREE!!!! THE WORST ONLINE SHOP I'VE FOUND WHOLE MY LIFE!!! YES IT'S BEEN 18 DAYS AND I STILL GET MY REFUND YET!!!! AND IT WAS FROM THEIR PART WHO CANCEL MY PURCHASE NOT ME! I AM VERY DISAPPOINTED WITH THIS SITE!! STAY AWAY PEOPLE!!!!