Useless service center & customer support

ValueBasket.com - www.valuebasket.com
★★★★☆
4.3
From 5007 reviews
89.0% of users recommend this

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Jason_Watling's review of ValueBasket.com - www.valuebasket.com

“Useless service center and customer support”

★☆☆☆☆

written by Jason_Watling on 26/03/2015

Having given them the benefit of the doubt, I still find myself now 4 month from the time I returned my item for repair, and still the same generic emails that my item is at the service department and they will contact me when its ready to be returned.

I have now decided to take the company to small claims court and will be seeking legal advice on the best way to get compensation.

My advice to anyone buying from this company is to spend a bit more money and purchase your goods from a company that you can trust will replace/repair your item if it is faulty within the warranty period.

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Valuebasket.com's Response to Jason_Watling's Review

Written on: 27/03/2015

Dear Customer,

We apologize for any inconveniences caused.

Can you please provide us with your order number in order to review your case?

Looking forward to your reply.

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