RUBBISH

★★★☆☆
3.3
57.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

molly1155's review of Richer Sounds www.richersounds.com

“RUBBISH”

★☆☆☆☆

written by molly1155 on 31/08/2016

My TV broke and was recommended richer sounds clearance as a place to get a good refurbished bargain, so I looked and found a 60 inch sharp refurbished TV for £299 in Hull, I rang hull and they said yes we still have that TV and I reserved it. All this went fine until i did the 120 MILE ROUND TRIP to collect the TV. I arrived and he brought the box out, opened it and it had the wrong TV in so he said he would need to speak to the warehouse and find out where the TV is but as it was the bank holiday I would have to wait and they would ring me, so i was left without a TV. I waited and called a few times until 5 days later I once again called customer service and as the manager in hull was off i wanted an update.... HERES THE UPDATE, THE TV DOES NOT EXIST it was a TV beyond repair but someone logged it on the computer as refurbished and logged as sent to Hull to be sold, so because of richer sounds i went out and bought 3d glasses ready for the TV i waited 5 days without a TV and I had to do all the chasing up as they could not be bothered to call me back. I asked if they could do me a deal for another TV but the answer was no not at that price, I had to give it 1 star but really it should be a 0 star as I have come away with no TV just a 120 mile round trip. Thanks

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Richer Sounds's Response to molly1155's Review

Written on: 23/09/2016


Thank you for your review although I was obviously sorry to read your comments and offer my apologies.

Customer Service is our top priority so it’s obviously disappointing to read of any occasion where we’ve dissatisfied a customer in such a manner, of course the correct TV should have been in the box as advertised and the store should have been more prompt in keeping you updated with a resolution following that discovery.

Please be assured that we do take such complaints seriously and I will be sure to investigate with the both the branch and warehouse managers to see how this was allowed to happen and ensure steps are put in place to prevent the same reoccurring in the future.

I understand you’ve been in touch with my Customer Service Manager who is in the process of resolving this for you.

Of course if I can be of any direct help feel free to contact me via the customer service contact form located within the contact us section of our website.

Many Thanks

John Clayton
Operations Director
Richer Sounds

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