RGBDirect.co.uk Reviews - www.rgbdirect.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“LG TV faulty”

Written on: 05/10/2017 by LucianoMartin (1 review written)

Bought a new LG TV and less than three months it has developed a fault. Tried to contact the store as it is less than six months and they keep passing me around then tell me to contact the manufacturer directly. Go and buy your goods from John Lewis, you won't experience this attitude… Read Full Review

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★☆☆☆☆

“damaged tv”

Written on: 31/07/2017 by xrMcMahon229 (1 review written)

warning do not use this company! I had received my TV, but when opened from its packaging and switched the TV on the screen was damaged. The customer service advisor on the phone was really rude and didn't know how to talk to customers. I should've read all reviews before purchasing from this company. … Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 23/06/2016 by SilverAppleyard (1 review written)

I made the mistake of buying a Hoover Washer-Dryer from this company, rather than locally. Once I received the washer-dryer I was puzzled by the very limited options it has for drying. I had based my experience on my previous Hoover Washer-Dryer, which allows the dryer to be used separately, for example if you just need to dry a few clothes for say 10 minutes. I contacted the company very soon after its receipt, to see if they could help with the options. They referred me to Hoover Support who… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 28/01/2016 by lizgopher (1 review written)

Disgusting service. Ordered Next Day delivery by noon on a Wednesday and promised a Thursday delivery. Nothing arrived...phoned at 17.20 to be told I missed the 'cut off' point of 3 pm on day of order (?!) thus delivery will be on Friday. Not impressed with call handler who contradicted himself several times, interrupted myself and refused to cancel order for me until I miss the delivery whilst in hospital & working tomorrow. Asked for manager to call in the morning then told she won't be in… Read Full Review

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★☆☆☆☆

“Shockingly bad - they cancel orders when it suits”

Written on: 09/02/2015 by azSheridan301 (1 review written)

Ordered a TV from them. Actually looked at their website first then called them and ordered it over the phone. All agreed - price and everything. Got a Email link to complete the purchase and left my card details. When I chased for a delivery slot they admitted they sold it a bit cheap so they wanted to just cancel the order and forget about it ... or add on 25% to the order cost and then they would actually deliver the item. Absolutely shocking. Worst experience in many years internet… Read Full Review

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★★★★★

“Great customer service”

Written on: 07/02/2015 by KareemPrince275 (1 review written)

We purchased a washing machine and fridge freezer from the Ilford store and unfortunately we had to cancel the purchase a day later due to the house renovations not being completed on time and difficulty getting the items up to our second floor flat. The member of staff who served us on the day and with the refund was very helpful, pleasant and not pushy at all. The service in this store especially from this one particular salesman (can't remember his name) was professional but without the… Read Full Review

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★☆☆☆☆

“Price promise”

Written on: 03/02/2014

Their advertised "Price Promise" - Called them with example of blu ray player that was £10 cheaper in Richer Sounds - said they couldn't match! Doesn't sound like much of a promise to me! Can only guess what they would be like if goods had to be returned etc - avoid like the plague… Read Full Review

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★☆☆☆☆

“Total Waste of time this company”

Written on: 09/06/2013

Called them Sunday 09/06/2013 as id seen they would price match before i could even say what item it was they tried to say this other company wasnt a Sumsung dealer, total rubbish just didnt want to price match guy was rude as well Avoid this lot no good… Read Full Review

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★★★★★

“Purchaceo two LID TV”

Written on: 21/05/2013

I found the sales person Mr.Dai0d Anwar eextremely efficient and courteous I was really impressed b the handloing of my order and I would certainly use your company again also I would recommend you to my friends and aquaitences… Read Full Review

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★★★★★

“Good prices and very professional”

Written on: 21/05/2013 by Djas47 (1 review written)

I ordered a soundbar from these guys as they had a v competitive price (£90 cheaper than Amazon!) and initially there was an issue with payment. But they rang me up immediately and we resolved the problem. It took a bit of too-ing and fro-ing (not their issue) and I ended up speaking to 3 people. They clearly have a case management system in active use as I didn't have to explain my problem over and again. This is sooooooooooo refreshing (are you listening Sky, SportsDirect ?) The delivery… Read Full Review

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★☆☆☆☆

“Rude, disappointing Customer Service. Horrible Experience.”

Written on: 15/03/2013

Wanted to order a Blu Ray Sony Home Cinema system but was in a bit of rush to receive it so was tentative about ordering online and was considering Sony directly. However the Sales person guaranteed a delivery day (Tuesday in my case) for an order placed on Saturday. I checked this with him over the phone thrice. He subsequently proceeded to call me (Twice!) saying the item was put aside and will be with me on Tuesday. I took the day off on Tuesday expecting this delivery. Never arrived. I then… Read Full Review

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★★★★★

“Exactly as promised 10/10”

Written on: 01/03/2013

Ordered a lovely all singing & dancing new 40" Samsung Smart TV. Arrived on time, up & running within 30 minutes. Perfect picture & good sound! Lowest cost on web. Wouldn't hesitate in using RGB Direct again… Read Full Review

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★☆☆☆☆

“Rubbish customer Service”

Written on: 17/02/2013

The only thing i can say is AVOID, AVOID, AVOID. These guys dont have a clue what they are doing. I ordered a Sony TV, which they claimed they had in stock. I had a call from India, I think it was India, as i couldn't understand a word the guy was saying. Any way they range me to "upgrade" my delivery service. I declined. It took them 3 weeks to deliver an "in Stock" Item. I should have read their reviews on independent review site first. … Read Full Review

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Grungy's Comment

Written on: 16/03/2013

Hey there, I'm kicking myself for not reading your review before I dealt with these guys,
I'm having a nightmare with these jokers at RGBDirect (anyone reading this Please AVOID!!). They first confirmed a delivery day only to not honor that and then tell me that they never gave that date in the first place. I asked them to review my conversation with their Sales person (he called twice to confirm this!) but they seem to operate in a world where such things are not done. I then wasted another two days tracking my order (a SONY BDV - E190 Home Cinema System) and after some spectacularly rude customer service (no one will ever reply to your complaints or emails!!) finally got my order yesterday. The system seems to be brand new but has been rebooting/restarting with a number of DVDs so there's something clearly not quite right. I want to send it straight back and cancel my order but have heard horror stories from people where they are charged a 'restocking fee' even with defective items saying the item wasn't defective and one needs to prove it. How do you think I should proceed before I send the system back? Will I have to pay for the return courier? Their T&Cs seem to suggest so!!! Please avoid these people - I wish never to deal with them ever again :(
Oh and I wanted to cancel the order when I was told on Thursday that a delivery had been attempted (no card was left!) but was told I could NOT cancel the order and that I had to pick it up first!!

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★☆☆☆☆

“Misleading service and website”

Written on: 24/01/2013 by curioussquid (1 review written)

Ordered a washing machine (HOTPOINT WDF740P) and the website offered several delivery options. I selected the cheapest option. A day later I was phoned and told that there was a bug in the website and the delivery method was invalid. I was invited to pay an extra £20 or cancel. I asked the customer service operative if they could give me some indication of delivery time and was told they had a slot in the next few days and the delivery company would get in touch. So I paid my money and waited… Read Full Review

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★☆☆☆☆

“Rockbottom prices....even lower customer service - an...”

Written on: 26/12/2012

I don't do reviews...ever! However RGB has compelled me to spend time persuading others to go eslewhere. Why should I do such a thing? RGB are quite simply the worst internet merchant that I have ever dealt with. The lack of ownership for an undelivered product is quite remarkable. As is their reluctance to refund for something that has clearly gone missing/been stolen in transit. Brief overview of my journey: Order tv 10th Dec. Promised 3 day delivery. Checks on 15th told its on its way and to… Read Full Review

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Grungy's Comment

Written on: 15/03/2013

Pretty similar experience. Wanted to cancel & they threatened with a return charge - for an undelivered product!!!!!!
Like you said, jokers!!!

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Grungy's Comment

Written on: 16/03/2013

I never write reviews either and wrote a long one about my nightmare with these guys but for some reason Reviewcenter still seems to be moderating it!! I wish I never dealt with this joke of a company - RGBDirect.

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★★★★★

“Best Offer and Excellent Service”

Written on: 29/10/2012 by DanielTrevor (1 review written)

Bought KDL55HX853BU from RGB Electrical Superstore. Mark, very polite sales person and thorough professional, helped me around the store showed few top brand models and gave excellent package offer with KDL55HX853BU. Free 3D BluRay Player - BDPS490, Free Wireless Headphones - MDRRF810RK, Free 3D Glass i.e Buy one Get one Free and above all set of 22 James Bond Film on BluRay for Free. Even offered to help me over the phone to help me set up the TV, although set up was very smooth and quality of… Read Full Review

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★★★★☆

“First class from delivery to installlation”

Written on: 20/10/2012 by Princessrita (1 review written)

After purchaing my new fridge freezer the service provided from rgb was first class, now its all plugged in without any hassle… Read Full Review

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★★★★★

“Great deals on bose”

Written on: 20/10/2012 by CyrillSeamus (1 review written)

Have purchased bose products for many years now, and was delighted to find that rgb offer a 0% finance option, this helped me out considerably as i have managed to balance out other costs with this and still get the premium quality of bose rather that purchasing a cheaper inferior brand… Read Full Review

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★★★★★

“RGB worth a visited”

Written on: 16/10/2012

Have seen this shop for a few years but only visited it the other day, and was pleasently suprised to see such a variety of tvs on display, however the salesman made my choice much easier, and now i am happy with my smasung smart tv and soundbar a fanatastic set up for my living room which my family can enjoy… Read Full Review

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★★★★★

“Brilliant service”

Written on: 11/10/2012 by cherry31 (3 reviews written)

I bought a LG American Fridge/Freezer for my daughter from RGB. I rang with a query and I was offered the store price which was less than the internet price. I had superb service from Paul. The item was delivered a day or so longer than I expected. They rang the day before to confirm the date and then again on the day to say they were an hour away. The 2 men were extremely polite, professional and helpful. The price was very competitive and the service excellent and I have no hesitation in… Read Full Review

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