Disgusting service

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RGBDirect.co.uk - www.rgbdirect.co.uk
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lizgopher's review of RGBDirect.co.uk - www.rgbdirect.co.uk

“Disgusting service”

★☆☆☆☆

written by lizgopher on 28/01/2016

Disgusting service. Ordered Next Day delivery by noon on a Wednesday and promised a Thursday delivery. Nothing arrived...phoned at 17.20 to be told I missed the 'cut off' point of 3 pm on day of order (?!) thus delivery will be on Friday. Not impressed with call handler who contradicted himself several times, interrupted myself and refused to cancel order for me until I miss the delivery whilst in hospital & working tomorrow. Asked for manager to call in the morning then told she won't be in until Monday. NOT a good first experience.
Was told I needed the name of the guy in Internet support I spoke to on Wednesday yet his name wasn't on the email from him nor did this call handler offer his name until I asked...might want to review company procedures there!

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