Never again !

Maplin Electronics www.maplin.co.uk
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dmackay41's review of Maplin Electronics www.maplin.co.uk

“Never again !”

★☆☆☆☆

written by dmackay41 on 03/12/2013

Four weeks ago I ordered a set of wireless headphones from Maplin online.

I had never used Maplin before, but thought I would give them a try as they have also taken over new store premises, some 20 miles from where I live.

Delivery of the item was very slow, in fact it took 10 days between ordering and delivery..maybe it was the time of year, what with Christmas coming up and all`.

The headphones eventually arrived, and on unpacking them and plugging in the base unit, found it did not work.

I phoned Maplin and was told to return the faulty headphones via a Freepost address by taking them to my local post office. I had to obtain a proof of posting, and was told by Maplin Customer Services (very polite), that a set of replacement headphones would be sent when the faulty ones were received.

After a further 12 days, I had not received the headphones, so called them. They told me that they were en route somewhere in the postal system.

A couple of days later, I received a parcel from Maplin......too light and too small I thought!

I opened the padded envelope to reveal......a desktop DALEK !

Very nice I thought, a gift from Maplin to apologise and compensate for their faulty good and slow delivery.

NOOOOOO!!!!...on checking the delivery note, I saw that the despatch details were for replacement wireless head phones. Someone, not paying attention, in the Maplin packing department had put the wrong item in the envelope.

Shame, I thought, and phoned Maplin Customer Services. Very polite and apologetic, and ready to offer a solution.

He said I was to repackage the Dalek, and take it to the post office and send it back Freepost. Then, once Maplins had received and processed the return, they would begin the process of processing the despatch of my missing headphones.....REALLY !

I said to the guy...I have to wait longer?

The very polite Maplin guy paused for a second then said that I could take the 40 mile round trip, at my own expense and time, to my nearest Maplin store and hand the Dalek in ! That way, the returns process would be quicker, and I would receive my headphones quicker!

After a few very polite words which contradicted polite Maplin guy`s solution, he suggested that he would instigate despatch of the headphones straight away, and that I could return the Dalek freepost next time I was near a post office.

All in all, Maplin Customer Service is very polite, if not a little "chancey"...everything else is just rubbish!

  • Wireless Headphones £30

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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