Written on: 10/08/2012 by SoggyBeans (5 reviews written)
I recently ordered a B grade product via maplins website. It arrived quickly, the box had been opened, but I expected this as it was B grade stock.
However, after setting it up, it quickly became apparent that it was faulty.
I rang maplins head office, customer service to find out if I could return it to my local store. A very helpful lady advised me that I could.
This is where the problems started... A sales person at the Doncaster store took it into the back to attemp to test it. When he came back, he said he couldnt test it, because a cable was missing that should have been in the box. I got the distinct impression he was accusing me as having not returned the cable with the item, when infact I used my own HDMI cable to try it at home.
He went off again and spoke to who I'm presuming was the manager. On his return he told me that they could not accept the item and that I would have to send it to their head office, even though I argued that I'd already spoke to head office.
I made a quick phone call to head office and they again insisted that the store could accept the item. I went back into the store and whilst the sales assistant was dealing with me, the 'presumably' manager hovered round in an ignorant manner, whispering to the sales assistant to make sure he'd checked that everything was in the box, as he obviously knew a cable was missing from before. He was obviously p*ss*d off because he had been proved wrong after showing his minimum wage authority to his sales assistants.
Bottom line is...they send out faulty items, with bits missing...don't want to accept returns....acuse you of not returning the missing bits...in an ignorant manner.
Some of the sales assistants do try to be helpful, but obviously the ones with a bit of authority don't know how to do their job, and unfortunately it causes customers an inconvenience.
Could be store specific and I have shopped there before, but never again.
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