Kappsa Reviews - www.kappsa.com

★★★★☆
3.6 / 5
83
66% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Camera Lens”

Written on: 03/09/2015 by mikefowler (1 review written)

No way of talking to them, you have to fill a ticket in on line which gives you a generic reply, i.e. where is my lens? Reply DHL will be in touch shortly. Service is less than poor… Read Full Review

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★☆☆☆☆

“HORRENDOUS EXPERIENCE”

Written on: 28/08/2015 by Keatingtk187 (1 review written)

PLEASE READ BEFORE YOU BUY! I purchased a HTC phone online through kappasa. They sent the phone but with a DODGY CHINESE CHARGER and my phone had some Chinese TV apps pre installed! I requested for a UK pin charger but I got a converter! A few months later the charger blew up with a BIG SPARK and my room almost got fire. When I reported this, they sent me a dodgy Chinese charger without cable and the customer service rep was rude saying it was my fault I didn't mention about cable! Its been… Read Full Review

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★☆☆☆☆

“Hi I was facing many problems with kappsa, I suggest...”

Written on: 15/06/2015 by Sbjlklk (1 review written)

Hi I was facing many problems with kappsa, I suggest you never ever buy anything ,I bought a mobile they were sending me a faulty phone, i went to the the repair shop they said its used one its blocked then i realised and i was asking refund they are not replying finally i was asking very seriously even i was posting with my money ,finally i got a Refund after 2 months… Read Full Review

Terry_J's Response to Sbjlklk's Review

Written on: 08/07/2015

i received a refurbished camera ,and i want my money back how do i ask?and could u teach me what else can i do.

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★★★★☆

“Cheaper than the high street so worth the wait”

Written on: 11/06/2015 by MarcCollins107 (1 review written)

ordered a Samsung s5 for my son on 23 May after two emails chasing it up it arrived on 10 June. Think it may have taken longer if I hadn't pestered them. They included a 16 gb card as an apology for the delay. The phone is £399 on the high street and I paid £275 so the saving made it worth the wait. Would use again… Read Full Review

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★☆☆☆☆

“very very slow!”

Written on: 18/03/2015 by urfankhaliq (1 review written)

I placed an order for a phone and its been 8 days since I ordered and as of her I have not had the phone delivered. I've not even had a tracking number yet they claim it has been despatched. Slow service and customer service is also slow. Don't get back to you for days!… Read Full Review

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★★★★★

“Fast and Prompt”

Written on: 24/02/2015 by Taniyahe479 (1 review written)

Great service fast and prompt no problems. Love my new tablet many thanks… Read Full Review

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★★★★☆

“Trouble Free”

Written on: 19/01/2015 by ieRandall277 (1 review written)

Ordered a galaxy note 4 gold 16gb duos -- was not certain to make the order, searched all over, not many companies offer this phone, none in the uk anyway. Researched the company, then finally went for it. Still feeling unsure after the order, confirmation of products and dispatch were all correct. Then it arrived 5 days later, well protected for its long transit. Custom as expected had opened the sealed box, but that can't be avoided. Checks and procedures need to be done as it a import… Read Full Review

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★★★★★

“value for money”

Written on: 16/01/2015 by Brooksn134 (1 review written)

Just bought the G pro 2 from Kappsa. I recommend this product is best to buy at this price & quality. And the site is nice, delivery okay and the service is responsive as well… Read Full Review

Phutchie99's Comment

Written on: 17/01/2015

Service is responsive?

Umm, I wonder who wrote this!!,

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Phutchie99's Comment

Written on: 17/01/2015

This store has lots of 5 star reviews with some unusual English phrases. It is remarkably similar to the standard of English used by Kappsa customer service in their emails. I'm sure there is no link but it is something to consider when judging the validity of certain reviews.

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★☆☆☆☆

“good customer service”

Written on: 15/01/2015

I travel due to work reasons. I opened kappsa website and was thrown EU version of website by their servers. I ordered Note 4 which was quite cheap than available anywhere. I registed my account and payed through paypal but asked them to deliver to UK address. My order states its hold, but when i asked their customer service. Their exact response was """There is an error in our store system and let you can book the order at Kappsa EU store which is not yet lived. So the price and service is… Read Full Review

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★☆☆☆☆

“Phone doesn't work with a UK sim card. Poor customer...”

Written on: 13/01/2015 by phutchie99 (1 review written)

Phone came fairly quickly considering I ordered it on New Years eve. First warning was when I switched on phone and the menus were in Chinese. I managed to switch the language and got WIFI and apps all set up. However phone has some region lock on (Samsung UK confirmed this when I rang them and gave them some numbers on the phone) so it only works with a Hong Kong / China sim card. Not ideal when selling it to UK customers! Customer service are slow. I have had the phone a week now and have… Read Full Review

Phutchie99's Response to phutchie99's Review

Written on: 17/01/2015

Update..

After raising dispute through Paypal, Kappsa customer service gave me the UK address to return the phone. Sent it Special Delivery and they refunded the original cost as soon as they received the phone (the next day).

Only cost me £7.15 postage, but lesson learned.

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★☆☆☆☆

“Hope it doesn't go wrong!!”

Written on: 09/01/2015

Quote from Customer Service "It's normal for a mobile device to have problem." My Sony Xperia Z Ultra phone locked up and wouldn't work 3 weeks after buying. They are refusing a refund, and will only offer a repair. So far they have had the phone for 2 weeks, won't refund postage and won't tell me what is wrong and say it will be back next week. This is costing me money on my phone contract - let alone the inconvenience. Don't imagine you are covered under Sale of Goods Act - because… Read Full Review

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★☆☆☆☆

“Terrible Terrible Terrible”

Written on: 07/12/2014 by liujay2 (1 review written)

Bought a new Sony Z3 Compact. Broke within 3 days. They are now ignoring my support requests. DO NOT USE KAPPSA… Read Full Review

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★★☆☆☆

“customer service is awful!”

Written on: 06/12/2014 by williapa (1 review written)

Don't be fooled into thinking that just because there website mentions customer service that there is any. Received phone reasonably quickly but soon discovered fault. Reported fault through their ticket system and have received occasional responses from them usually several days later. Have asked where to send phone for repair or replacement but no answer ever received. After several weeks have given up and have had phone fixed at my own cost. Given I also paid for the extended warranty this… Read Full Review

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★★★★★

“taking care my order”

Written on: 05/12/2014 by Crabtreewt450 (1 review written)

Ordered new nexus 9 and needed to arrange specific delivery to my friend's place as I have to move out, messaged them and they put it on a next day delivery with a text to advise of delivery time which was very accurate. Highly recommended on both price and services… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 03/12/2014

Ordered a phone two weeks ago. After a week of asking when they might bother sending it I was told it was now out of stock. Was given the option of a different colour and some memory so accepted as was told it would be sent urgently. That was over a week ago. Still waiting 2 weeks after ordering, with no commitment on when I will get it, just some vague nonsense about it being marked for dispatch, or with courier or whatever...except it never arrives. I'll let you know if it ever comes… Read Full Review

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★★★★★

“Great one!”

Written on: 01/12/2014 by josephhddillon (1 review written)

Great communication, amazing prices. I was recommended Kappsa by several friends and they were completely right. Trouble free easy purchase… Read Full Review

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★★★★★

“a nice website for gadgets”

Written on: 29/11/2014 by Gray454 (1 review written)

Found products easy and quick. Ship fast and no problem. Impressed… Read Full Review

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★★★★★

“iPad Air 2”

Written on: 28/11/2014 by DiegoKilgore (1 review written)

Ordered this item Fri night and received it by Tuesday morning. I also ordered the screen protector installation and it is very nice. Good price, excellent service and recommended to my friends… Read Full Review

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★★★★★

“Would recommend and use again”

Written on: 28/11/2014 by Smith242 (1 review written)

ordered a nexus 5 for my mother on 20th November at 9pm UK time.......received promptly at 11am UK time on the 26th November (4 business days) Great service and price! … Read Full Review

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★★★★★

“No Problem”

Written on: 24/11/2014 by Emersons42 (1 review written)

They were competitive in price, good communication & a fast delivery. No any issues… Read Full Review

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