Eposnow Reviews - www.eposnow.com

★★★★☆
4.1 / 5
61
77% of users recommend this
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Latest Reviews

★★★★☆

“EPOS Training”

Written on: 23/02/2017 by rhubarb25 (1 review written)

Having had several phone calls, we are very happy with the training received so far. They have been very patient taking us through everything. The kit is installed on Monday - so hoping it'll all pay off!… Read Full Review

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★★★★☆

“today was ok”

Written on: 22/02/2017 by Leandro129 (1 review written)

my overall experience is not the best with epos in general, today ive seem to get lucky and ad a guy Iggy that did an amazing job, so i guess it depends on the person you have giving you the support… Read Full Review

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★★★★★

“Great Service”

Written on: 17/02/2017 by AlecAtMadcow (1 review written)

Called customer support as the till system crashed when updating to Athena. The staff went through the basics with me rebooting the till then restarting the installation, once this again failed he remotely connected to our system and completed all the necessary downloads and installations from his end. What more can you ask for, great service from the staff there… Read Full Review

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★★★★★

“great help”

Written on: 11/02/2017 by 381Cassidy (1 review written)

just had the system updated and the help has been great with all our questions no matter how big or small… Read Full Review

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★★★★★

“Great support even for us as non-local company”

Written on: 09/02/2017 by IshaanWood (1 review written)

Great products/service/ and specially their support team. Thank you so much… Read Full Review

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★★★★★

“Customer Training and Support”

Written on: 08/02/2017 by TheRetreatKitchen (1 review written)

Really impressed with the customer training. Arranging convenient call times, also arranging web call as on occasion the 2 of us being trained were not in same location. Additional information emailed if we requested to support the training. Ability to go back over elements if we didn't understand. Our support/trainer too time to understand our business and help guide us through what we might and might not need as we had not prior experience of any EPOS system. Down side and not really to do… Read Full Review

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★★★★★

“Great product, great service!”

Written on: 24/01/2017 by michael.palfreeman (1 review written)

Had EPOS recommended to us and was really pleased with the product. The training phone calls were really helpful and he had excellent customer service and was great at making sure I understood everything and was happy with how to use the system! … Read Full Review

By Eposnow

Written on: 26/01/2017

Hi,

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★★

“Excellent friendly service ”

Written on: 22/01/2017 by 497Farley (1 review written)

I was very impressed with the whole level of service for setting up my new Epos system. I have loved using it from the very start. This was definitely money well worth spending to have something as comprehensive as this to use in my business. Thank you… Read Full Review

By Eposnow

Written on: 26/01/2017

Hi 497Farley,

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★☆

“Great service!”

Written on: 19/01/2017 by Chavezqo344 (1 review written)

The telephone training was great and the system itself is very easy to use!… Read Full Review

By Eposnow

Written on: 26/01/2017

Hi Chavezqo344,

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★☆☆☆

“Not happy with extra monthly costs”

Written on: 19/01/2017 by NomadLondon (1 review written)

You would think by spending your money on two full 'Epos Now' systems... with their best hospitality software package.... that it would mean everything included. Unfortunately not, I am totally disappointed that I have pay for a 'BULK IMPORT' app that cost £15 + tax per month or suffer hours / days / weeks of manually inputting data one by one. Totally disappointed as this was not explained to me, when I mentioned this I was told "why didn't you ask" Lol well I didn't ask because you would… Read Full Review

By Eposnow

Written on: 19/01/2017

Hello,

Thank you for taking the time to leave us some valuable feedback today and for bringing these concerns to our attention.

We are very sorry to hear that you feel we are purposefully preventing customers from using this application, as this is certainly not the intention. Our app store is widely advertised by our sales agents and on our website as we have hundreds of apps - these range from free apps to monthly payment apps. Our Bulk Import application is used by hundreds of our customers, however it is an optional extra available in the app store as many customers do not require this feature.

We can see that you signed up to Bulk Import on your Back Office at the beginning of January, as well as 4 free apps, so we hope you have had time to recognise the considerable benefits of purchasing this app. If you no longer wish to pay for the application then you are able to cancel at any time and it will be removed from your Back Office.

Thank you Nomad London Club and please know that we genuinely care for each of our customers, so should you have any further concerns then please do not hesitate to contact us and we will be happy to discuss this.

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★★★★★

“Excellent Service from EPOS NOW”

Written on: 04/01/2017 by InsideJobLtd (1 review written)

Our implementation manager from EPOS NOW could not have been any more helpful. This is our first EPOS system and even though this is our busiest time of year and we have not been able to delegate as much time to this as we wanted to in setting the new system up she was extremely helpful, patient and helped us step by step. Great service, we highly recommend… Read Full Review

By Eposnow

Written on: 05/01/2017

Hello Inside Job Ltd,

Any feedback given to us is really helpful, so we very much appreciate that you've taken the time to write us a review today.

If you need any more help with the set up or training then please do not hesitate to get in contact with us.

Thank you.

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★★☆☆☆

“Cornishbakery ”

Written on: 28/12/2016 by Anthonyrobb (1 review written)

Found the link to credit card machine to till very trying 4 card machines in to the episode and four weeks finally sorted , card payment sense didn't seem know about epos now system. Yes the person I dealt with was very helpful but seemed to been let down as with rest of team and card set up. Be careful as I was told no charge for credit card as originally I was only looking for a card machine got this in a email, so I thought if I can have a till for around same out lay with no charge for as… Read Full Review

By Eposnow

Written on: 03/01/2017

Hello Cornish Bakery,
Thank you for taking the time to leave a review today and making us aware of this matter. We are so sorry to hear that you've experienced problems with our systems and your card provider - we strive for excellent customer service so this is completely unacceptable.

We would like to get this resolved as soon as possible and i will arrange for one of the support team to give you a call.

In the meantime if you would like any more help do not hesitate to get in contact with us.

Thank you

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★★★★★

“EPOS NOW Support and Implementation”

Written on: 22/12/2016 by Dunlapxc171 (1 review written)

Great team at EPOS NOW from sales to implementation support. Dealing now with an advisor to get the system setup and found the telephone support combined with online live training easy to use and very helpful. She has been great at guiding me through the back office systems, coming up with solutions to our individual needs and being there when we need help.Glad I chose EPOS NOW… Read Full Review

By Eposnow

Written on: 23/12/2016

Hello,


Thank you so much for taking the time to leave us a review- we appreciate all feedback and we're very happy to hear that your Epos Now experience has been so positive.

Should you need any further help at all then please do not hesitate to contact our Support Team.

Thank you.

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★★★★★

“Tailored and Honest Advice”

Written on: 20/12/2016

He was very understanding of our needs. He talked through all the options available to us, suggesting what would work best for the way we operate. We had lots of questions and changed our minds often. He's been very patient. We fully intend to choose epos now for our charity next year… Read Full Review

By Eposnow

Written on: 21/12/2016

Hello,

Thank you so much for taking the time to leave us a review- we appreciate all feedback and we're very happy to hear that your Epos Now experience has been so positive.

Should you need any further help at all then please do not hesitate to contact our Support Team.

Thank you.

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★★★★★

“Support from KAT”

Written on: 17/12/2016 by Alexandrian63 (1 review written)

Support from Kart to serup printee on new ststem was amazing… Read Full Review

By Eposnow

Written on: 19/12/2016

Hello Alexandrian63,

Thank you for taking the time to leave a review, we really appreciate your feedback.

Its lovely to hear your feedback regarding Kat, we will be sure to pass it on to her.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★★★★★

“Integration of Card Machine with Epos Till”

Written on: 09/12/2016 by 5Donnelly (1 review written)

I found her to be very help and she was able to get to the root of the problem very quickly. We had been provided with an incorrect cable by Payment Sense so it wasn't a straight forward issue to detect. Very happy with her support. Thank you… Read Full Review

By Eposnow

Written on: 09/12/2016

Hello 5donnelly,

Thank you for taking the time to give us feedback, its great to hear your'e up and running and ready to go.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★☆☆☆☆

“Doesn't work, lies, complete rip off & crippled my...”

Written on: 16/11/2016 by Sanchez500 (1 review written)

This epos system has almost brought my business to its knees. Nothing works, its full of bugs and I can assure you at first it all seems good but all it ends up doing is costing you more and more money and then thats when the trouble starts. I have spent thousands on this and its been a complete waste of money. 1. Website integration - We integrated our epos system to our website (magento platform). It just does not work, stock levels do not update correctly, you will put in for example 3… Read Full Review

By Eposnow

Written on: 24/11/2016

Hello,

We are sorry to hear you think our solution is a waste of money. We have many customers in the same industry that love our Epos solutions.

I believe you've spoken with Amy and she is currently in the process of resolving your issues.

If you need further assistance please contact the support team and we will be happy to help.

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★★★★★

“Really Impressed, Support is excellent!”

Written on: 31/10/2016

We have been really impressed so far with both the product and the service. This was a big decision for us to invest in an EPOS system and one we did not want to take lightly, so we did lots of research before we purchased. We needed a system that was scalable and could cater to the future needs of the business, with minimal maintenance costs ongoing. Beyond the functionality and UI itself, the main attract to us was the customer service and ongoing support. Irrespective of the quality of the… Read Full Review

By Eposnow

Written on: 24/11/2016

Hello Guest,

Thanks for a great review, so happy hear you received great service.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★★★★★

“Essential investment ”

Written on: 05/10/2016 by Michaelbent68 (1 review written)

I couldn't recommend epos now more, the system is simple and easy to use and our implementation manager was an angel that was on hand to answer any questions and provide comprehensive training. I wouldn't think twice about recommending epos now to any retail outlet… Read Full Review

By Eposnow

Written on: 24/11/2016

Hello Michaelbent68

Thanks for a great review, so happy hear you received great service.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★☆☆☆☆

“Avoid this company ”

Written on: 03/10/2016 by khPatterson253 (1 review written)

Having bought the eposnow hardware and software 6 months ago as it looked like the best deal on the market, we discovered yesterday that unless you take out their support package or pay them extra every year they will cut off access to their software. This was not explained to us when we purchased or we would not have gone done this route. We had an appalling conversation with one of their sales reps, who did not help. We feel tricked and let down by epos now and we would recommend you avoid… Read Full Review

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