Eposnow Reviews - www.eposnow.com

★★★★☆
4.1 / 5
66
79% of users recommend this
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Latest Reviews

★★★★★

“Till System that Works”

Written on: 25/04/2017 by SolelyCandles (1 review written)

After looking for a system to cope with my routines of craft fayres and shop, also being mobile to traders of my products, it was great to find a system that I can just put in my pocket and go. Being able to use a tablet which linked to my card reader and a Bluetooth mini printer for receipts is great and the amount of people who liked the idea of taking my till with me on the road was impressive. Now I can setup anywhere knowing I have my whole range of stock at my finger tips and able to take… Read Full Review

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★★★☆☆

“Not the best sales advice”

Written on: 31/03/2017 by Markus188 (1 review written)

We have been in a hurry to get the system up and running due to a failure of old equipment.Our account manager has been most helpful. However, when ordering the system not enough information was given when we specified what we required and as a result not all is fully functional due to additional equipment now being required. Also the number of licences required to operate the system was also not explained. For example we are a small club with two till positions and have two licences, but no… Read Full Review

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★★★★★

“We needed this machine pretty short notice and the...”

Written on: 30/03/2017 by simpkinlj (1 review written)

We needed this machine pretty short notice and the setup to be done on even shorter notice and he really pulled through and sorted it all out for us! There was a slight stress this end that everything wouldn't get done, but he really pulled through and got us up and running for our live date. Pleasant chap and knew his stuff! It was really helpful that he could remote control everything for the initial setup as he was able to show me in detail what i needed to get started. He then took over… Read Full Review

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★★★★☆

“ Went the extra mile!”

Written on: 11/03/2017 by ElliottBlair1993 (1 review written)

Very pleased overall with the service I received, did miss or wait for a couple of calls but I would put that down to the person I dealt with being very dedicated and possibly a little overworked! She worked hard at resolving any requests I had and was very pleasant to deal with. Edit … Read Full Review

By Eposnow

Written on: 14/03/2017

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★★

“Till system and training ”

Written on: 06/03/2017 by 408Wyatt (1 review written)

Brilliant system to work with, very simple to use (even a chef can use it!) She was a massive help in setting up all the BOH systems and was very patient with me I would and will highly recommend epos now … Read Full Review

By Eposnow

Written on: 14/03/2017

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★☆

“EPOS Training”

Written on: 23/02/2017 by rhubarb25 (1 review written)

Having had several phone calls, we are very happy with the training received so far. They have been very patient taking us through everything. The kit is installed on Monday - so hoping it'll all pay off!… Read Full Review

By Eposnow

Written on: 14/03/2017

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★☆

“today was ok”

Written on: 22/02/2017 by Leandro129 (1 review written)

my overall experience is not the best with epos in general, today ive seem to get lucky and ad a guy Iggy that did an amazing job, so i guess it depends on the person you have giving you the support… Read Full Review

By Eposnow

Written on: 14/03/2017

Any feedback given to us is really helpful, so we very much appreciate that you've taken the time to write us a review today.

If you need any more help with the setup or training then please do not hesitate to get in contact with us.

Thank you.

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★★★★★

“Great Service”

Written on: 17/02/2017 by AlecAtMadcow (1 review written)

Called customer support as the till system crashed when updating to Athena. The staff went through the basics with me rebooting the till then restarting the installation, once this again failed he remotely connected to our system and completed all the necessary downloads and installations from his end. What more can you ask for, great service from the staff there… Read Full Review

By Eposnow

Written on: 14/03/2017

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★★

“great help”

Written on: 11/02/2017 by 381Cassidy (1 review written)

just had the system updated and the help has been great with all our questions no matter how big or small… Read Full Review

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★★★★★

“Great support even for us as non-local company”

Written on: 09/02/2017 by IshaanWood (1 review written)

Great products/service/ and specially their support team. Thank you so much… Read Full Review

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★★★★★

“Customer Training and Support”

Written on: 08/02/2017 by TheRetreatKitchen (1 review written)

Really impressed with the customer training. Arranging convenient call times, also arranging web call as on occasion the 2 of us being trained were not in same location. Additional information emailed if we requested to support the training. Ability to go back over elements if we didn't understand. Our support/trainer too time to understand our business and help guide us through what we might and might not need as we had not prior experience of any EPOS system. Down side and not really to do… Read Full Review

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★★★★★

“Great product, great service!”

Written on: 24/01/2017 by michael.palfreeman (1 review written)

Had EPOS recommended to us and was really pleased with the product. The training phone calls were really helpful and he had excellent customer service and was great at making sure I understood everything and was happy with how to use the system! … Read Full Review

By Eposnow

Written on: 26/01/2017

Hi,

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★★

“Excellent friendly service ”

Written on: 22/01/2017 by 497Farley (1 review written)

I was very impressed with the whole level of service for setting up my new Epos system. I have loved using it from the very start. This was definitely money well worth spending to have something as comprehensive as this to use in my business. Thank you… Read Full Review

By Eposnow

Written on: 26/01/2017

Hi 497Farley,

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★★★☆

“Great service!”

Written on: 19/01/2017 by Chavezqo344 (1 review written)

The telephone training was great and the system itself is very easy to use!… Read Full Review

By Eposnow

Written on: 26/01/2017

Hi Chavezqo344,

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

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★★☆☆☆

“Not happy with extra monthly costs”

Written on: 19/01/2017 by NomadLondon (1 review written)

You would think by spending your money on two full 'Epos Now' systems... with their best hospitality software package.... that it would mean everything included. Unfortunately not, I am totally disappointed that I have pay for a 'BULK IMPORT' app that cost £15 + tax per month or suffer hours / days / weeks of manually inputting data one by one. Totally disappointed as this was not explained to me, when I mentioned this I was told "why didn't you ask" Lol well I didn't ask because you would… Read Full Review

By Eposnow

Written on: 19/01/2017

Hello,

Thank you for taking the time to leave us some valuable feedback today and for bringing these concerns to our attention.

We are very sorry to hear that you feel we are purposefully preventing customers from using this application, as this is certainly not the intention. Our app store is widely advertised by our sales agents and on our website as we have hundreds of apps - these range from free apps to monthly payment apps. Our Bulk Import application is used by hundreds of our customers, however it is an optional extra available in the app store as many customers do not require this feature.

We can see that you signed up to Bulk Import on your Back Office at the beginning of January, as well as 4 free apps, so we hope you have had time to recognise the considerable benefits of purchasing this app. If you no longer wish to pay for the application then you are able to cancel at any time and it will be removed from your Back Office.

Thank you Nomad London Club and please know that we genuinely care for each of our customers, so should you have any further concerns then please do not hesitate to contact us and we will be happy to discuss this.

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★★★★★

“Excellent Service from EPOS NOW”

Written on: 04/01/2017 by InsideJobLtd (1 review written)

Our implementation manager from EPOS NOW could not have been any more helpful. This is our first EPOS system and even though this is our busiest time of year and we have not been able to delegate as much time to this as we wanted to in setting the new system up she was extremely helpful, patient and helped us step by step. Great service, we highly recommend… Read Full Review

By Eposnow

Written on: 05/01/2017

Hello Inside Job Ltd,

Any feedback given to us is really helpful, so we very much appreciate that you've taken the time to write us a review today.

If you need any more help with the set up or training then please do not hesitate to get in contact with us.

Thank you.

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★★☆☆☆

“Cornishbakery ”

Written on: 28/12/2016 by Anthonyrobb (1 review written)

Found the link to credit card machine to till very trying 4 card machines in to the episode and four weeks finally sorted , card payment sense didn't seem know about epos now system. Yes the person I dealt with was very helpful but seemed to been let down as with rest of team and card set up. Be careful as I was told no charge for credit card as originally I was only looking for a card machine got this in a email, so I thought if I can have a till for around same out lay with no charge for as… Read Full Review

By Eposnow

Written on: 03/01/2017

Hello Cornish Bakery,
Thank you for taking the time to leave a review today and making us aware of this matter. We are so sorry to hear that you've experienced problems with our systems and your card provider - we strive for excellent customer service so this is completely unacceptable.

We would like to get this resolved as soon as possible and i will arrange for one of the support team to give you a call.

In the meantime if you would like any more help do not hesitate to get in contact with us.

Thank you

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★★★★★

“EPOS NOW Support and Implementation”

Written on: 22/12/2016 by Dunlapxc171 (1 review written)

Great team at EPOS NOW from sales to implementation support. Dealing now with an advisor to get the system setup and found the telephone support combined with online live training easy to use and very helpful. She has been great at guiding me through the back office systems, coming up with solutions to our individual needs and being there when we need help.Glad I chose EPOS NOW… Read Full Review

By Eposnow

Written on: 23/12/2016

Hello,


Thank you so much for taking the time to leave us a review- we appreciate all feedback and we're very happy to hear that your Epos Now experience has been so positive.

Should you need any further help at all then please do not hesitate to contact our Support Team.

Thank you.

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★★★★★

“Tailored and Honest Advice”

Written on: 20/12/2016

He was very understanding of our needs. He talked through all the options available to us, suggesting what would work best for the way we operate. We had lots of questions and changed our minds often. He's been very patient. We fully intend to choose epos now for our charity next year… Read Full Review

By Eposnow

Written on: 21/12/2016

Hello,

Thank you so much for taking the time to leave us a review- we appreciate all feedback and we're very happy to hear that your Epos Now experience has been so positive.

Should you need any further help at all then please do not hesitate to contact our Support Team.

Thank you.

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★★★★★

“Support from KAT”

Written on: 17/12/2016 by Alexandrian63 (1 review written)

Support from Kart to serup printee on new ststem was amazing… Read Full Review

By Eposnow

Written on: 19/12/2016

Hello Alexandrian63,

Thank you for taking the time to leave a review, we really appreciate your feedback.

Its lovely to hear your feedback regarding Kat, we will be sure to pass it on to her.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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