Eposnow Reviews - www.eposnow.com

★★★★☆
4.0 / 5
53
75.5% of users recommend this
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Latest Reviews

★★★★☆

“Great service!”

Written on: 19/01/2017 by Chavezqo344 (1 review written)

The telephone training was great and the system itself is very easy to use!… Read Full Review

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★★☆☆☆

“Not happy with extra monthly costs”

Written on: 19/01/2017 by NomadLondon (1 review written)

You would think by spending your money on two full 'Epos Now' systems... with their best hospitality software package.... that it would mean everything included. Unfortunately not, I am totally disappointed that I have pay for a 'BULK IMPORT' app that cost £15 + tax per month or suffer hours / days / weeks of manually inputting data one by one. Totally disappointed as this was not explained to me, when I mentioned this I was told "why didn't you ask" Lol well I didn't ask because you would… Read Full Review

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★★★★★

“Excellent Service from EPOS NOW”

Written on: 04/01/2017 by InsideJobLtd (1 review written)

Our implementation manager from EPOS NOW could not have been any more helpful. This is our first EPOS system and even though this is our busiest time of year and we have not been able to delegate as much time to this as we wanted to in setting the new system up she was extremely helpful, patient and helped us step by step. Great service, we highly recommend… Read Full Review

By Eposnow

Written on: 05/01/2017

Hello Inside Job Ltd,

Any feedback given to us is really helpful, so we very much appreciate that you've taken the time to write us a review today.

If you need any more help with the set up or training then please do not hesitate to get in contact with us.

Thank you.

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★★☆☆☆

“Cornishbakery ”

Written on: 28/12/2016 by Anthonyrobb (1 review written)

Found the link to credit card machine to till very trying 4 card machines in to the episode and four weeks finally sorted , card payment sense didn't seem know about epos now system. Yes the person I dealt with was very helpful but seemed to been let down as with rest of team and card set up. Be careful as I was told no charge for credit card as originally I was only looking for a card machine got this in a email, so I thought if I can have a till for around same out lay with no charge for as… Read Full Review

By Eposnow

Written on: 03/01/2017

Hello Cornish Bakery,
Thank you for taking the time to leave a review today and making us aware of this matter. We are so sorry to hear that you've experienced problems with our systems and your card provider - we strive for excellent customer service so this is completely unacceptable.

We would like to get this resolved as soon as possible and i will arrange for one of the support team to give you a call.

In the meantime if you would like any more help do not hesitate to get in contact with us.

Thank you

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★★★★★

“EPOS NOW Support and Implementation”

Written on: 22/12/2016 by Dunlapxc171 (1 review written)

Great team at EPOS NOW from sales to implementation support. Dealing now with an advisor to get the system setup and found the telephone support combined with online live training easy to use and very helpful. She has been great at guiding me through the back office systems, coming up with solutions to our individual needs and being there when we need help.Glad I chose EPOS NOW… Read Full Review

By Eposnow

Written on: 23/12/2016

Hello,


Thank you so much for taking the time to leave us a review- we appreciate all feedback and we're very happy to hear that your Epos Now experience has been so positive.

Should you need any further help at all then please do not hesitate to contact our Support Team.

Thank you.

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★★★★★

“Tailored and Honest Advice”

Written on: 20/12/2016

He was very understanding of our needs. He talked through all the options available to us, suggesting what would work best for the way we operate. We had lots of questions and changed our minds often. He's been very patient. We fully intend to choose epos now for our charity next year… Read Full Review

By Eposnow

Written on: 21/12/2016

Hello,

Thank you so much for taking the time to leave us a review- we appreciate all feedback and we're very happy to hear that your Epos Now experience has been so positive.

Should you need any further help at all then please do not hesitate to contact our Support Team.

Thank you.

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★★★★★

“Support from KAT”

Written on: 17/12/2016 by Alexandrian63 (1 review written)

Support from Kart to serup printee on new ststem was amazing… Read Full Review

By Eposnow

Written on: 19/12/2016

Hello Alexandrian63,

Thank you for taking the time to leave a review, we really appreciate your feedback.

Its lovely to hear your feedback regarding Kat, we will be sure to pass it on to her.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★★★★★

“Integration of Card Machine with Epos Till”

Written on: 09/12/2016 by 5Donnelly (1 review written)

I found her to be very help and she was able to get to the root of the problem very quickly. We had been provided with an incorrect cable by Payment Sense so it wasn't a straight forward issue to detect. Very happy with her support. Thank you… Read Full Review

By Eposnow

Written on: 09/12/2016

Hello 5donnelly,

Thank you for taking the time to give us feedback, its great to hear your'e up and running and ready to go.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★☆☆☆☆

“Doesn't work, lies, complete rip off & crippled my...”

Written on: 16/11/2016 by Sanchez500 (1 review written)

This epos system has almost brought my business to its knees. Nothing works, its full of bugs and I can assure you at first it all seems good but all it ends up doing is costing you more and more money and then thats when the trouble starts. I have spent thousands on this and its been a complete waste of money. 1. Website integration - We integrated our epos system to our website (magento platform). It just does not work, stock levels do not update correctly, you will put in for example 3… Read Full Review

By Eposnow

Written on: 24/11/2016

Hello,

We are sorry to hear you think our solution is a waste of money. We have many customers in the same industry that love our Epos solutions.

I believe you've spoken with Amy and she is currently in the process of resolving your issues.

If you need further assistance please contact the support team and we will be happy to help.

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★★★★★

“Really Impressed, Support is excellent!”

Written on: 31/10/2016

We have been really impressed so far with both the product and the service. This was a big decision for us to invest in an EPOS system and one we did not want to take lightly, so we did lots of research before we purchased. We needed a system that was scalable and could cater to the future needs of the business, with minimal maintenance costs ongoing. Beyond the functionality and UI itself, the main attract to us was the customer service and ongoing support. Irrespective of the quality of the… Read Full Review

By Eposnow

Written on: 24/11/2016

Hello Guest,

Thanks for a great review, so happy hear you received great service.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★★★★★

“Essential investment ”

Written on: 05/10/2016 by Michaelbent68 (1 review written)

I couldn't recommend epos now more, the system is simple and easy to use and our implementation manager was an angel that was on hand to answer any questions and provide comprehensive training. I wouldn't think twice about recommending epos now to any retail outlet… Read Full Review

By Eposnow

Written on: 24/11/2016

Hello Michaelbent68

Thanks for a great review, so happy hear you received great service.

If you would like any more help do not hesitate to get in contact with us.

Thank you

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★☆☆☆☆

“Avoid this company ”

Written on: 03/10/2016 by khPatterson253 (1 review written)

Having bought the eposnow hardware and software 6 months ago as it looked like the best deal on the market, we discovered yesterday that unless you take out their support package or pay them extra every year they will cut off access to their software. This was not explained to us when we purchased or we would not have gone done this route. We had an appalling conversation with one of their sales reps, who did not help. We feel tricked and let down by epos now and we would recommend you avoid… Read Full Review

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★★★★★

“helping hand”

Written on: 29/09/2016 by 210Murdock (1 review written)

He very patiently listened and actioned all that was needed in a very calm, resourceful manner He was a star today… Read Full Review

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★★★★★

“Best result ever”

Written on: 27/09/2016 by maggie4956 (1 review written)

Having waited over there months for my loyalty cards and many phone calls later this young man called Leme had it sorted out in a couple of hours. My loyalty cards should be with me early next week. While on the call Leme was able to help me with a system sending emails to my customers offering offers and sales. All in all it was a better outcome than I had ever hoped to achieve, I had rather given up. Many thanks. I've given a 5 star rating today because of Leme… Read Full Review

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★☆☆☆☆

“Problems occurred just after 12 moths”

Written on: 14/06/2016 by Hooperee189 (1 review written)

The product itself, when it is work is really good. The support package is really good. However, when an issue on one of their product arises, and they cannot fix it, their answer is to buy the part that you need again (if its out of warranty that is). OK, so we bought a new printer as their engineer couldn't remotely fix what was wrong with ours out of warranty. The new printer came, was installed, and wouldn't work. Another call to support, that engineer couldn't get it working - he said… Read Full Review

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★★★★★

“Thank you for the quick delivery”

Written on: 03/06/2016 by XzavierMurdock (1 review written)

I would like to thank Epos Now for the very quick delivery. We'd completed the contract for our pos with another company months in advance of us getting our premises, but on delivery date it didn't show up - we called up and the businesses had gone bankrupt. It put us under a bit of time pressure needing a fully operational EPOS system within a week. Epos Now helped us out by getting it dispatched the next day, and by getting an engineer onsite the day after to install it and train us! Thank… Read Full Review

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★★★★★

“Absolutely incredible customer service”

Written on: 29/04/2016 by AntonyHansen (1 review written)

I've been thoroughly impressed with everything from start to finish. The sale's process was really professional. All my questions were answered, and it wasn't too pushy. I was able to take my time making my decision, and they were happy to give me as many demos as I needed. I would definitely recommend Epos to other businesses, especially startups. My implementation manager, has been especially helpful in getting us familiar with the software and set up to open. Thanks! I'm looking forward… Read Full Review

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★☆☆☆☆

“terms and conditions”

Written on: 07/04/2016 by deeplyupset (1 review written)

Remember to check your terms and conditions as they don't tell you that you need to pay a fee each year for each product. this means that if you have several tills, you could be heftily out of pocket… Read Full Review

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★★★★★

“First class service”

Written on: 23/02/2016 by CPantry (1 review written)

I can't recommend epos now highly enough and there Aftersales team are amazing! I have been a customer of EposNow since April 2015 and unfortunately my system was destroyed and he help me get back up and running again. I truelly can't thank him enough his customer service, help and support has turned a really bad situation around and we are now trading again. So if your looking for a new system this has to be your choice. Epos Now is the best by far and there dispatch was amazingly last I… Read Full Review

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★★★★★

“Perfect solution for our little shop”

Written on: 09/02/2016 by MHitchen7 (1 review written)

Great system, easy to programme and manage without having to call for support. Great solution for a small business like ours. And big enough to cope with future growth, too… Read Full Review

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