poor customer service

Click here if this is your business
Electronic Empire www.electronicempire.co.uk
★★★☆☆
3.0
50.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

RHassssn's review of Electronic Empire www.electronicempire.co.uk

“poor customer service ”

★☆☆☆☆

written by RHassssn on 31/12/2015

I have seen new dyson hoover for good price with electronic empire. When I rang them & asked why it is cheaper then Asda/Tesco/Argos(£199.99) They said we are high st retailers and offer competitive prices. Electronic empire price was £169.00.
I asked if products has full 5 yr warranty they said yes.
I paid the item, it arrived next day in home made box with dyson picture glued to it.
Surprisingly item was used full of human hair & dust when I phone them to ask why they sent used item and not clarify it when I asked over the phone about price difference.
There was no 5 yr warranty.
Instead of any apology they asked me return the item by courier and pay the cost if I want refund.
Also asking has I used the dirty used item... Please be very careful from this dishonest trader.
I have to go in person to return the item as there was no trust they could say I used there item if I sent it via courier.
Very shocking experience

  • £169.00

    Goods purchased & cost

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0