Horrible company to buy from, byer beware!

I ordered a rabbit nightlight for my daughter for Christmas. It was supposed to be sent in ENGLISH Language and it was sent in CHINESE Language (the nursery rhymes and writing on the rabbit were all in chinese!) I spoke to a person  (communication was by email on their website which sometimes would take a couple days for a response) initially I was told the situation was being looked into and they would get back to me in 1-2 business days and an entire week went by and I had to email them again.
The kicker to all of this is that she implied that I could download English music or storytelling via the USB port located on the back of the nightlight and then she would tell me to "give it try". I couldn't believe she would expect me to use something in a different language and this was not the item that was described upon purchase. So after multiple emails back and forth with her who was hoping I would settle with what was sent, I told her I wanted a refund. The customer service is poor and she has trouble communicating in English which is obvious in her emails. The item took over a month to get which ended up being after Christmas. I hope this company goes out of business, with my experience the company is poor! I finally got a refund but never got refunded the 12 dollars I spent in sending it back to them. The asked me for my paypal account which makes no sense when they obviously have it since they refunded my money back. I gave them my paypal username (which is my email address) and still havent seen the money I spent to ship it back and honestly I don't expect too. You have to work hard to get a refund with this company, multiple emails, pleading your case and the time that was put in to it all was riduculous.