Awful delivery & customer service

Custom Cable - www.custom-cable.co.uk
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Smootus's review of Custom Cable - www.custom-cable.co.uk

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“Awful delivery & customer service”

Written on: 27/04/2012 by Smootus

Ordered a couple of headphone cables with special delivery on a wednesday evening at 7pm only needing them on Friday.

After no sign of the cables on Friday and no contact from them I finally got an email 8pm Friday saying they had just been dispatched - likely not to even arrive on Saturday. When I called customer service as soon as I received the email he couldn't care less and just told me to send the cables back if I wasn't happy!

If they had just said on order or on Thursday or Friday that they couldn't fulfil my order then I could have gone elsewhere in time but now am stuck with nothing!

Shocking customer service!

  • B&W P5 replacement cables - £30

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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