I ordered two garden loungers through Wowcher. My fault, I didn’t realise I had to further action the voucher and only remembered about it a couple of days after it expired. I have twice emailed Chimp online and had no response. I paid £53.99 in total and have nothing to show for it.

The packaging was damaged on arrival. The contents were also damaged including scratches to the chairs and table, revealing rust on one of the table legs. Very disappointing, made worse by no response to my emails to Chimp Online. I am hoping Wowcher can resolve this. This is a lesson learnt in buying online and not to do it.

Bought 2 reclining garden chairs via Wowcher. Came with scratches, rust, dents, missing foot protector & broken plastic arm rest. Immediately emailed chimp-online and had no response so got into with Wowcher and after about 7-10 days I have received a full refund. I’m now waiting to find out what to do with the chairs! Wowcher were efficient & Inwould use them again but I will never use Chimp-online again. Absolute rubbish in every aspect going.

I have ordered a Bluetooth Headset twice now through the Go Groopie website only for it not to be delivered within the 2-3 weeks they allow themselves. So having allowed sufficient time I chased the order and expressly asked that it be fulfilled and not cancelled. However, on each occasion the first and only response from these people was to cancel the order. They have the right name at least because thay are a buncg of monkeys who cannot fulfill a simple order. The worst customer service I have ever received and I urge everyone to stay well clear of these idiots and look for alternatives elsewhere.

Do not buy anything from this company. I redeemed a voucher from Wowcha for 300 solar fairy lights first off the products did not arrive (later on I found that they were using Yodel so of course that would be a problem) I tried to ring them, but all you receive is a BT answer phone. Then I contacted WOWCHA regarding them and basically got asked to email them. What a carry on. I explained how many times that the products had not arrived and I requested a full refund. I must have said this 4 times. They then decided to completely ignore my request and stated that they had resend the product. By now I had done what I should of which is search the internet to see reviews. Obviously the quality control department at WOWOCHA is not doing it's job as there are loads of reviews about this so-called company-all saying the same thing. Anyway, eventually the product that I did not want came. What a piece of rubbish, if I had built it myself I could have done a better job. The hassle that has been caused by this is quite unbelievable. Please save yourself the hassle, do not waste your hard earned cash here.

Bought a pair of headphones as a Christmas present last year for my chair-bound father. The feed to one channel failed during this year but Chimp electronics claim the is only a 6 months warranty on their products and refused a refund or a replacement, or a repair - I thought all electronic items had a statutory 12 months guarantee - clearly they don’t have the confidence that their products are of sufficient quality for them to last in excess of six months – an atrocious company, avoid at all costs!

Bought 2x string of 300 fairy lights through Wowcher which did not arrive, emailed to cancel my order and return my money, they took it upon themselves to resend the item. Emailed them as i wanted to send the items back-no clear returns policy - so much hassle I kept the lights and now one set does not work!! I had my doubts about this company which have only been proved to be true. There is no contact number to be able to speak to any human being Never will i use this company or wowcher again!

What a load of rubbish never really been able to use it. The lead doesn't fit so it wont charge properly. Never been any good since I bought it .I was a chimp buying it. Should have listened to sons. They have all taken to try and the Verdict is I threw my money away.

Bought 2 tables from them last October. The wring products were sent so waited 6 weeks to get correct one. One failed a month after we started using it. It was returned and replaced with a new unit but that. Took nearly 1 month. 2 weeks later screen broke and had to pay £25!for new one. They sent new unit. 6 weeks later both tablets failed. They got sent back again 1 month ago. No message or call etc so I emailed only to be told our order is on HD as I requested refund.. They won't refund but the product is so rubbish I don't really want it. Terrible service even worse products

I bought 2 children's tablets through wowcher for Christmas presents for my 6 and 7 year olds. Checked when arrived all seemed ok so put them away for the big day. Children opened them all excited to have their own tablet to find that one would not charge off the mains charger supplied but would charge through the micro USB port and the other the micro USB port would not work only the mains charger, not the biggest problem in the world but disappointing. After finally getting them charged we started to download some games only to find that most games would make the tablets crash, after finding games that do work the children had only been playing for 30 - 45 min and the battery was flat. This made for some unhappy kids on Christmas Day not only could they not get games that they wanted but no sooner had the tablets been charged they were out of battery. The final insult came when 2 weeks later the tablet that would only charger through usb stopped charging and the other stopped turning on 2 weeks after that. I was not expecting for the build quality to be that of an ipad or a kindle as this was reflected in the price but you would expect it to last longer than a couple of weeks, most of the time spent on charge rather than payed with.

I Bought a Tablet with Voucher.Took about 2 months to deliver ; missing cables ,manual that were supposed to be in the parcel.Never worked properly and stopped working completely after 6 weeks.Took it to 2 computer repair shops;they said it was useless and they could not repair it. When I emailed Chimp Electronics got an automated reply,and it usually took about 2 weeks to reply .I finally sent it back to them as they had agreed to replace it or send me a refund.They denied receiving it whe Ireturned and said they could not do any more for me,

Bought earpones through Wowcher. They sent the wrong ones as they were the "closest match" to what was originally ordered. After using the returns lable ptovided by the company themselves they inform me that i should have used a courier company who woulf provide a tracking number ! No earphones and no refund and no-one to take the call. £50 lost to this dishonest company !

Bought a tablet from them through wowcher a week ago. First the wrong tablet bundle was sent out. Tried to get in contact with them to exchange but received no answer. Tried using the tablet then - it worked for a week then stopped turning on for no reason. Still no answer from chimp electronics. If I could give them no stars or negative stars I would! Do. Not. Buy.

I bought one from wowcher less than a year ago,worked fine for two weeks then crashed and wouldn't work right along the middle.Tried contacting chimp to get it fixed or refunded but never got anywhere.Totally a disgrace will never recommend to anybody and now i I have no tablet.

Bought tablet for daughter through wowcher was working fine for two weeks then pop ups started appearing it keeps turning on and off and lets just say adult apps have appeared that cant be deleted Avg virus protection picks the viruses up but cant delete them as it says administrator has,added them which either means its second hand or chimp has added them some help would be appreciated.

On 8 November bought a tablet from them on a wowucher website . Instead of 5 working days of delivery time was waiting for over 3 weeks . When tablet finally arrived had a deep scratch on the screen and in general such a cheap quality ... Did send an email to them letting them know about the problem but have received a reply thaf item was delivered and I should enjoy my new tablet! What a joke ! Did not bother to continue arguing . Rubbish service and quality! DO NOT BUY FROM THEM !

I bought the Bluetooth twistable headphones from Wowcher. They are slow on delivery, slow on emails, and when they finally got here, they delivered the wrong ones. They actually put the wrong ones into the right box - a very sneaky move. Customer service are rude and don't even speak very good English, and even though they sent the wrong thing they refuse to pay reurn postage. I would NEVER buy from this company again. Reported to Wowcher. AVOID AVOID AVOID AVOID!!!

Seen some negative reviews on here, but from my dealings I have to say that they have been brilliant. I ordered a tablet and a few days later I had a royal mail card left through my door with the words "left in blue bin" could not believe it, anyway went to bin empty well was recycling rubbish but no parcel. I contacted royal mail who fobbed me off basically and said to go through the sender, to which I did and they said they would file loss of parcel claim form. After a few weeks still not heard from royal mail so went back to the sender and they will chase up the claim but as it's near Xmas will send out another tablet. Unbelievably a very professional outfit and if only royal mail were as professional then I wouldn't be in this situation. Chimp electronics I cannot thank you enough you have been absolutely brilliant. I would buy from you again and recommend you to anyone. Many many thanks. Merry Christmas and Happy New Year.

After ordering 2 items from this company and having only received one I called them. My problem was rectified immediately and my second item was received soon after. On receipt of this item I noticed that something was missing. Not from this order but from the previous one. I called again and my complaint was dealt with and the missing item was dispatched. I know these things shouldn't occur and after reading such negative comments about this company I was concerned I wouldn't get my order at all. I would like to say how both my complaints were dealt with quickly and pleasantly and would not hesitate to use them in the future.