Chimp Electronics Ltd Reviews - www.chimpelectronics.com

★★☆☆☆
2.3 / 5
33.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“The goods are like their customer service - Extremely...”

Written on: 15/09/2014 by mkWilson66 (1 review written)

We recently purchased a 9" tablet using a voucher for this site, and it has to be said that the goods as advertised on the chimp website associated with this offer were not worth the retail value as shown. Our son had previously owned the hudl, however due to a fairly common fault this was exchanged 3 times - so we wanted to try an alternative. As an alternative, the "Chimp pad" doesn't even scratch the surface in terms of quality, even the pre loaded apps supplied with this device are old… Read Full Review

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★☆☆☆☆

“Absolute jokers- but not funny. ”

Written on: 15/09/2014 by MOIreland (1 review written)

AVOID AVOID AVOID! terrible customer service!!! Ordered 2 tablets off them back on the 19th of August. STILL WAITING. Customer service number may aswell be 123456789 as the phone is RARELY answered. No dispatch email, although I was told they had been dispatched (supposedly to some courier company I've never heard of before). Purchased a deal on LivingSocial for two 7" tablets and they're just as bad to try get on contact with. Looks like I've lost €120. Would have been great value if there… Read Full Review

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★★★★★

“Excellent product and service ”

Written on: 15/09/2014 by saroay (1 review written)

I recently purchased a 9 inch tablet from vowcher and I was VERY happy with it - great quality and fast dispatch. I would defiantly recommend to my family and friends wowcher as a reliable service. Thank you :)… Read Full Review

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★★★★★

“Great Price! Great Product!”

Written on: 12/09/2014

I came across Chimp Electronics online and grabbed my attention instantly with the price! I ordered it and it was NOT disappointed. I would recommend this to anyone who is looking to invest in a PC tablet. Even if your not too keen, it is a very useful household gadget. Their service was excellent and I even went back and got myself a pair of headphone to use at the gym. Very happy with my purchases… Read Full Review

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★★★★★

“GREAT PRODUCT AT A GREAT PRICE ”

Written on: 12/09/2014 by James.07 (1 review written)

Ordered three tablets using wowcher and couldn't be more happy with them. I don't get why so many bad reviews. This is the second time I have used them and have had a pleasant service both times. Thanks Chimp will be using you in the next couple months for Christmas presents. … Read Full Review

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★★★★★

“Fast Prompt Service.. Would use again”

Written on: 12/09/2014 by Fletcherjn1991 (1 review written)

Purchased tablet online for a fantastic price. Prompt delivery and excellent customer service. Would use again… Read Full Review

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★★★★☆

“User Guide”

Written on: 11/09/2014 by IreneKay (1 review written)

Very prompt delivery and looks to be good but the user guide is so small I'm having bother working out various aspects. I see from an earlier review there is a pdf version which I could enlarge. Would it be possible to email me this? Once i have examined everything I will submit another review, hopefully an excellent one… Read Full Review

Irenekay's Response to IreneKay's Review

Written on: 11/09/2014

Forgot to say its a Chimp 9 inch table PC

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Irenekay's Response to IreneKay's Review

Written on: 11/09/2014

Oops meant Tablet!

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★★★★★

“Really Great Product and Services!! ”

Written on: 11/09/2014

I purchased a tablet from Chimp Electronics and was very happy with the product, I would definitely recommend it to everyone! It was quick delivery and the discount codes and website was easy to use! Absolutely Brilliant service from the Chimp staff!… Read Full Review

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★☆☆☆☆

“Worst idea ever to buy something through Chimp”

Written on: 11/09/2014 by 187Myrick (1 review written)

I would review the product but that would be difficult having never received it. If I could give a minus rating I would… Read Full Review

By Chimpelectronics

Written on: 11/09/2014

Hi,

Sorry to hear about this. I have contacted you directly to try and resolve the issue. We ship out thousands of products a month, and can only apologise if your order has not been received as expected. If you could kindly respond back to me and I will be happy to help.

Regards,

The Chimp Team.

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★★☆☆☆

“cheap and a little cheerful”

Written on: 10/09/2014

I bought the tablet just to get 2 apps which simply give daily info and reports, and to store a couple of short books. It does that reasonably well. However the battery drains from full to empty overnight without use and even when the device is shut down. I didnt need it for surfing the web or emailing which is a good thing because there isn't enough time in my life to wait for for it to do those things. It woukd fulfil my purpose if the battery were any good but i guess most people would… Read Full Review

By Chimpelectronics

Written on: 11/09/2014

Hi.

Sorry to hear about the poor performance of your tablet. This is not normal for our products. We have contacted you directly to see if we can get to the bottom of why your tablet is performing like this. We do not expect you to bear with a sub standard product if that's what you feel you have received. Kindly respond to the direct email sent to you and we will aim to resolve the issue swiftly.

Regards,

The Chimp Team.

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★☆☆☆☆

“Terrible Service”

Written on: 08/09/2014 by Litzye270 (1 review written)

Had a discount code which I was unable to use dispite following of the instructions given. Tried emailling the company but got no response. Also phoned several times but never got an answer. The one time the telephone was answered, I was promised that my call would be returned within the hour and I still never got an answer. Would not recommend this company to anyone… Read Full Review

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★★☆☆☆

“Not as I expected”

Written on: 30/08/2014 by Hayes466 (1 review written)

I've ordered a 7 inch tablet with accessories and I daily check the status of it and its always on "Processing" I've contacted via email and i got a reply asking for my postal address which I gave. However i havent recieved any confirmation that they are processing my order and I've been waiting for a reply. I understand you may deal with quite a lot of orders and complaints a day but your service could be greatly improved… Read Full Review

By Chimpelectronics

Written on: 11/09/2014

Hi,

We apologise for the delay in you receiving your order. On occasions for reasons beyond our control our products do not reach you on time. We understand your frustration and disappointment at being let down on the issue of customer service, and take the matter very seriously. We do hope you have received your item now, and we have contacted you directly to make sure this is the case.

Regards,

The Chimp Team

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★★★★★

“9" tablet ”

Written on: 22/08/2014 by MavisCash (1 review written)

Chimp electronics have surpassed my expectations. They give brilliant service,help and advice and they have just sent me two brand new tablets. I am so pleased and would recommend them to anyone Thank you Chimp Your staff are superb Mavis Cash… Read Full Review

By Chimpelectronics

Written on: 28/08/2014

Dear Mavis,

Thank you for the positive review. We hope to serve you again soon.

Regards,

The Chimp Team

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Pissedoff5's reply to Chimpelectronics's Comment

Written on: 09/09/2014

Chimp electronics I couldn't disagree more with this review. I actually would find it hilarious if I wasn't sat here wondering if my money is gone. I 'bought' a 9" tablet which should have been delivered by 11 days ago at the latest. Your customer service is non existant as my phone bills will show. Will never ever be 'purchasing' something online through chimp electronics

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★★★★★

“Quick Delivery and Great Products”

Written on: 15/08/2014 by Yair492 (1 review written)

Purchased a tablet and a set of headphones a month or so ago as a present. Products arrived really quickly and both were in working order. Had a few teething issues with the tablet but I think that was down to me and one of the guys at Chimp talked through it with me! For the money you can't go wrong!… Read Full Review

By Chimpelectronics

Written on: 28/08/2014

Hi,

Thank you for the positive review. At Chimp Electronics we take great pride in providing value for money goods and hope to serve you again soon.

Regards,

The Chimp Team.

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★★★★★

“Quick and Affordable”

Written on: 14/08/2014

Purchased a tablet and received it without any trouble. I'd recommend Chimp Electronics to anyone looking for something quick and affordable… Read Full Review

By Chimpelectronics

Written on: 28/08/2014

Hi,

Thank you for the positive review. We hope to serve you again soon.

Regards,

The Chimp Team.

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★★★★☆

“Tablets”

Written on: 12/08/2014 by Terryannj (1 review written)

Bought two tablets on a Woucher deal. Very pleased with them. Had a problem with the chargers. E mailed company and received a reply very promptly. Chargers delivered within two days. Excellent service… Read Full Review

By Chimpelectronics

Written on: 28/08/2014

Hi,

We are sorry to hear you had a problem with your chargers. We sell thousands of products a month, and occasionally have a problem with some. We are glad to see the issue was resolved promptly and you were happy with the service provided. If you need any further help with your products please do not hesitate to contact us.

Regards,

The Chimp Team.

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★☆☆☆☆

“AVOID !!!!!! RIP OFF COMPANY !!!!!!”

Written on: 08/08/2014 by Wileyiz175 (1 review written)

DO NOT USE THIS COMPANY !! ITEMS NEVER ARRIVE, CUSTOMER SERVICE TERRIBLE, SHOULD BE SHUT DOWN !!!!!!!!!!!!!… Read Full Review

By Chimpelectronics

Written on: 28/08/2014

Hi,

We are really sorry to hear of your bad experience with us. If you would be kind enough to contact us on our website using reference: reviewcentrewileyiz175, with an outline of what problems you had with us, and we will be happy to try and resolve it.

Regards,

The Chimp Team.

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★☆☆☆☆

“Avoid at all costs ”

Written on: 07/08/2014 by KileyMiddleton (1 review written)

Have tried via email and by phone to contact Chimp Electronics to report a fault in a tablet that was bought just a few months ago. No reply. Avoid this company at all costs… Read Full Review

By Chimpelectronics

Written on: 29/08/2014

Hi,

We are really sorry to hear of your bad experience with us. We sell thousands of products a month and do have the occasional one that has a problem. If you would be kind enough to contact us on our website using reference: reviewcentrekileymiddleton, with an outline of what problems you are having with the tablet, we will look into it as a matter of urgency.

Regards,

The Chimp Team

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★☆☆☆☆

“DIDNT EVEN DELIVER ITEMS”

Written on: 23/07/2014 by angrycustomer101456 (1 review written)

I would give it no stars if i could. My item didnt turn up after contacting them many time. They kept telling me it would be next week but it never came. Took me a month to get a refund. NEVER USE THIS COMPANY Terrible service… Read Full Review

By Chimpelectronics

Written on: 29/08/2014

Hi.

I am extremely sorry to hear you did not receive your item. We deliver many thousands of products a year to satisfied customers, but on occasions can be let down by our delivery provider. I do apologise for this again however, but am happy to see you received your refund.

Regards,

The Chimp Team.

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★☆☆☆☆

“Customer Service REALLY BAD ”

Written on: 22/07/2014 by MichelleOH (1 review written)

Customer Service very poor, website very poor. Links don't work. My tablet I purchased through a website deal has stopped working within 5 months of purchasing. I have been asking the customer service to help and the last question i was asked was Can you confirm your postal address, I sent this two days ago, obviously they are busy with all the complaints that are coming through to them. The tablet was for my sons 6th Birthday, he is devastated it is not working, but they don't care they… Read Full Review

By Chimpelectronics

Written on: 29/08/2014

Hi,

I am extremely sorry to hear about the bad experience you had with us. I do hope the matter has now been resolved. If not, could you can kindly contact us on our website using reference: reviewcentremichelleOH and we will look to solve the issue as a matter of urgency.

Regards,

The Chimp Team.

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