Chimp Electronics Ltd Reviews - www.chimpelectronics.com

★★☆☆☆
2.3 / 5
33% of users recommend this
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Latest Reviews

★☆☆☆☆

“Total rubbish stay away!!!”

Written on: 26/02/2015 by Ricco1405 (2 reviews written)

Like everything chimp electronic supply is all rubbish , sorry for being so negative, but it's true,purchased three of their tablets for our grandchildren for Christmas, and was told after they was given out as presents... their parents called to say they did not work and falling apart dangerous, all the front glass was lifting you could see all the electronic components inside,the plugs did not fit into the plug sockets, and the only one that fitted would not charge!!!!. These three items… Read Full Review

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★☆☆☆☆

“Chimp Headphones Break! Do not buy!”

Written on: 21/02/2015 by miRivera134 (1 review written)

When I bought these headphones, I was over the moon with the idea of having a working pair of headphones. One of the things that didn't come with the 65 pound price tag was the fact that they break after a week! After two days the sound became fuzzy and I had to fiddle with the wire in order for it to work. Then, after five days and a half, the whole headphones stopped working. I think that this is outrageous as for 65 pounds headphones should be able to, for example, work for over a week! If… Read Full Review

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 20/02/2015

I received as a gift a seven inch Tablet that was perfect for my requirements. After approximately 3 months the device would not charge correctly. I received a replacement charger, promptly, however the same problem was encountered. CHIMP Electronics then requested a return of the Tablet and charger which I forwarded along with a returns form. Four working days later I received the same Tablet via Royal Mail with a handwritten Report on the reverse side of the Returns Form that I had… Read Full Review

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★★★★★

“Customer Service”

Written on: 15/02/2015 by EmmettAyers74 (1 review written)

Cannot fault the customer service I received from Chimp Electronics, from the communication regarding a product fault , to the resolution of the problem, the service was first class. Basically, having returned faulty item for assessment, I received a new replacement within days. A totally fair and hassle free transaction. Will definitely recommend the services of Chimp Electronics to family and friends… Read Full Review

By Chimpelectronics

Written on: 18/02/2015

Thank you very much for your support. It is much appreciated from all of us here at Chimp.

Regards,

Chimp Team

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Ricco1405's Comment

Written on: 26/02/2015

You are the lucky one!!!

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★☆☆☆☆

“Chimp electronics is a very apt name !”

Written on: 09/02/2015

Received a digital video camera via Wowcher & could not get it to work, the instructions were indeciferable, perhaps they had been written by a chimp! I contacted Chimp who stated they would send revised instructions or ring me, they have done neither… Read Full Review

By Chimpelectronics

Written on: 19/02/2015

We have emailed you to resolve this matter. I am very sorry this has happened and if you could response to our email, we will do everything we can to assist you.

Regards,

Chimp Team

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Ricco1405's Comment

Written on: 26/02/2015

No communication par for the course from chimp!!

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Cambrian's Comment

Written on: 11/02/2015

Re the above item, I have today had a call from a helpful young man @ Chimp trying to rectify my problem, however he agreed that this item must be a faulty one and has offered to replace or refund.

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★★★★☆

“chimp 7 inch”

Written on: 07/02/2015 by Jovannyl160 (1 review written)

A very good unit or its price.have had many hours of useful service from mine. The battery life could be better. Need to. Connect to power when watching full movie on u tube… Read Full Review

By Chimpelectronics

Written on: 18/02/2015

Thank you very much for the support.

Regards,

Chimp Team

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★☆☆☆☆

“Absolute joke!!!!”

Written on: 06/02/2015

I bought a 7" kids tablet for my daughter for Christmas at the beginning of December. The tablet arrived quickly and, after a quick check, seemed to be adequate for the cost. Christmas came and my daughter loved the tablet, however, after only a short time the screen started to go fuzzy with lines through it. I tried 'turning it off and on again' and tried leaving it over night on charge; neither worked. It got to the point where the tablet was just unusable and the screen completely went. My… Read Full Review

By Chimpelectronics

Written on: 19/02/2015

We have emailed you to resolve this matter. I am very sorry this has happened and if you could response to our email, we will do everything we can to assist you.

Regards,

Chimp Team

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Ricco1405's Comment

Written on: 26/02/2015

Behind you all the way

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★☆☆☆☆

“Never received order”

Written on: 05/02/2015 by AntF (1 review written)

On 13th August 2014 I ordered a pair of CS800 headphones, in red, using a voucher discount code from a nationally recognised voucher company. Chimp Electronics acknowledged th order, took payment for P&P, but have NEVER delivered the item! My order status is still showing as "processing", and I have never received a single reply to ANY of my telephone calls or emails. This has to be the worst service I have ever experienced as it is a total failure in all aspects except for taking payment of… Read Full Review

By Chimpelectronics

Written on: 19/02/2015

We have emailed you to resolve this matter. I am very sorry this has happened and if you could response to our email, we will do everything we can to assist you.

Regards,

Chimp Team

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Ricco1405's reply to Chimpelectronics's Comment

Written on: 26/02/2015

Generic words are cheap, any computer generated message will suffice!!!

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Antf's reply to Ricco1405's Comment

Written on: 26/02/2015

Fully understand your frustration with this company as a genuinely extremely angry and badly mistreated customer. However, since posting this review, someone from Chimp Electronics did contact me via email, apologised, and by recorded delivery sent out my goods and a gift in apology. Original service was absolutely appalling and it should have NEVER reached the stage it did. The resolution of the issue was exemplary though. Posting this review was the single reason I got their attention and got it resolved.

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Antf's Response to AntF's Review

Written on: 20/02/2015

I have since spoken to a very efficient person from this company following this review who has now fully resolved the issue and to a very satisfactory standard. After an initial unacceptable service, the resolution is spot on. Thank you.

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★☆☆☆☆

“Robbed!!”

Written on: 29/01/2015 by Louise-Louise (1 review written)

I bought the children's android for my son as a Xmas present, purchased on 10th December and it still hasn't arrived. Bought from chimp electronics via mighty deals, neither party are responding to my chase up enquiries! They took my payment straight away!!! I've put in a formal complaint through PayPal, hoping they will get me my refund! Will not be using chimps or mighty deals EVER again. … Read Full Review

By Chimpelectronics

Written on: 30/01/2015

Hi. If your item has not arrived since that date there is obviously an issue with the order itself. I have emailed you directly to get all your details and we will look into the matter for you. Regards, The Chimp Team.

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★★★★☆

“Good value tablet ”

Written on: 29/01/2015 by Popstar83 (1 review written)

Recently brought a tablet from chimp electronics to use to browse the Internet and to watch movies and stream programmes. I must say I am extremely happy with the product and the service I received from chimp electronics. The item was received in the time frame specified. Well done chimp I will be recommending this to friends and family… Read Full Review

By Chimpelectronics

Written on: 29/01/2015

Hi. Thank you for taking the time to post a positive review. We hope to serve you again soon. Regards, The Chimp Team.

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★☆☆☆☆

“Appaling customer service! Avoid at all costs!!”

Written on: 27/01/2015 by nothappywithchimp (1 review written)

Wow! I wish I had read these reviews before purchasing anything via Wowcher from Chimp! Correct name, I must say as this company must be run by a bunch of monkeys!! I have emailed three times, in regards to the "children's 7" android tablet". My son is having problems installing the cbeebies app and also utube, both apps come up with installation error codes. I have asked how I can update the software version on this tablet to the most recent and NOBODY ever answers my emails or I cannot get… Read Full Review

By Chimpelectronics

Written on: 30/01/2015

Hi. I am sorry to hear of the bad experience you have had with our product. I have emailed you directly to see if I can resolve your issues. Kindly reply and I am sure the issues you are having will be resolved. Regards, The Chimp Team.

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Liamlarmour's reply to Chimpelectronics's Comment

Written on: 08/02/2015

How do you update the software? I can't find any instructions and can't even find the model manual. Thanks.

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★☆☆☆☆

“still waiting on a xmas present ”

Written on: 24/01/2015 by Haydenvj494 (1 review written)

i bought a children 7 inchs tablet for my grandson ordered on the 18th december with living social i was told it would be here by christmas a month later still havent recieved anything rang up and was told it would be posted last week still nothing never use these… Read Full Review

By Chimpelectronics

Written on: 29/01/2015

Hi. I am sorry to hear you have not received your order. This should not be the case so have emailed you directly to find out why this has happened. Regards, The Chimp Team.

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★★★★☆

“love my tablet”

Written on: 22/01/2015 by metz521 (1 review written)

My friend brought me this 9inch tablet for Christmas. I am very pleased with it and had no problems apart from running the battery down which was my fault.the camera isn't amazing but this is not a problem for me. The only problem I have is that the instructions are too small..hoping to get in touch with chimp to see if I can have a larger print. I would buy from this company again as I did with my case for my tablet… Read Full Review

By Chimpelectronics

Written on: 29/01/2015

Hi. We are happy to hear you are pleased with our service and product and have taken the time to post a positive review. Regards, The Chimp Team.

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★☆☆☆☆

“very poor service”

Written on: 22/01/2015 by jakesleg (1 review written)

ordered 2 kids tablets on the 9 th december. received 1 on the 14th december still waiting on the other. have been told twice that it has been sent. I dont trust them at all and would not purchase anything else from them. the charger for the tablet is of poor quality and doesn,t seem to fit properly beware all… Read Full Review

By Chimpelectronics

Written on: 29/01/2015

Hi. Our products are of good quality so are disappointed to hear you are not happy with it. We sell thousands of tablets and the majority of them work perfectly fine, but we do have the occasional faulty item like all suppliers. We have emailed you directly to better understand the nature of our fault and see how we can resolve the issue. Regards, The Chimp Team.

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★☆☆☆☆

“Never use this company ”

Written on: 17/01/2015 by Keeneea193 (1 review written)

I wish I had read these reviews before I brough a tablet, they respond with we take customer satisfaction very seriously! My broken tablet was sent back to me with a post it note stuck on the screen hand written quoting terms & conditions! So much for customer care! Appalling… Read Full Review

By Chimpelectronics

Written on: 29/01/2015

Hi. We are sorry to hear you were not happy with our service. We have emailed you directly to better understand what actually happened with your order and why it was returned to you.
Regards, The Chimp Team.

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★★★★★

“Excellent Customer Service”

Written on: 16/01/2015 by Aellis777 (1 review written)

I bought headphones via wowcher and inadvertently put my work address and home postcode. I felt I'd waited a while for delivery and rang Chimp (no problems getting through on their advertised telephone number) and while on the phone I realised my error. The guy I was speaking with was wonderful and assured me, that even though it was my error, he would despatch another set that day as he was confident the original ones would be returned to them by Royal Mail. The second set were delivered to my… Read Full Review

By Chimpelectronics

Written on: 29/01/2015

We are really glad to hear you were happy with our service, and took the time out to post a positive review. Regards, The Chimp Team.

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★★★☆☆

“7inch kids tablet ”

Written on: 16/01/2015

My mum bought this 7 inch tablet for Christmas for my 4yr old daughter. I was pleased with the item to start with. It looks nice and for a child it is easy to use. The camera however is not great but thats not a huge problem. The problems started when i tried to charge it, the 3 pin plug does not fit properly in the plug sockets and when i finally manage to get it plugged in after going back to the tablet later on i find it hasnt even charged so takes several attempts. Extremely frusrating when… Read Full Review

By Chimpelectronics

Written on: 29/01/2015

Hi. We are really sorry to hear about your tablet which seems to be faulty. We sell thousands of tablet but do get the occasional fault. I have emailed you directly so we can get to the bottom of what is wrong with your tablet and make sure you get a brand new replacement if it cannot be repaired. Regards, The Chimp Team.

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★★★★☆

“9" Tablet for O.A.P.”

Written on: 15/01/2015 by WinnerMotown (1 review written)

I am an O.A.P. and Not up on Modern technology - but willing to learn! I think there should be More instructions with the 9" Tablet I bought, so can't comment too much at present, as still learning. But would like to say a Big THANK YOU for ALL the Help I received, (via the 'phone) to a young man named 'Marcus' very professional and most Helpful, I actually managed to speak to him twice on two different days, so much that I gave him another order for another item. So all customer service… Read Full Review

By Chimpelectronics

Written on: 16/01/2015

Thank you very much for this positive review. It is very much appreciated. We hope to serve you again in the future.

Regards,

The Chimp Team.

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Nix71's reply to Chimpelectronics's Comment

Written on: 20/01/2015

I have emailed twice with a problem with the tablet I brought and cant get through on ur number, what number should I be calling to actually speak to someone? Just keeps rining

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★☆☆☆☆

“very bad camera”

Written on: 15/01/2015 by nevercomplains (1 review written)

I bought this from wowcher as a present for my niece and the viewing experience is terrible its blurry and the camera which she mostly wanted it for is so bad you can hardly make out what the photo is! I am very embarrassed as it was a present i know it was cheap at £59 but it really couldn't have ever originally been £209. I never thought in this day and age you'd be able to get something this bad… Read Full Review

By Chimpelectronics

Written on: 16/01/2015

We have directly emailed you in order to see if we can resolve the issue you are having with your tablet.

Regards,

The Chimp Team.

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Bri123's reply to Chimpelectronics's Comment

Written on: 25/01/2015

Hi on reading more of the reviews on your 9" tablet i too find that the camera is far from perfect so could you also email me to resolve the problem please.

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Chlojo1111's Response to nevercomplains's Review

Written on: 11/02/2015

I unfortunately have done exactly the same and I agree the camera is appalling they would be better not putting one on don't buy this item its worth a tenner at most

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★★★★★

“Great Service”

Written on: 15/01/2015 by Reynoldssx205 (1 review written)

I bought a 9" tablet via Wowcher as a Xmas Present for my 14 year old son. The tablet performs brilliantly and my son is extremely happy with it. The only problem was with the charger and a replacement was sent within a couple of days, without any argument… Read Full Review

By Chimpelectronics

Written on: 16/01/2015

Thanks for the positive review about our service. We honestly try our best to help all customers where possible, and aim to do this in a timely manner.

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