Chimp Electronics Ltd Reviews - www.chimpelectronics.com

★★☆☆☆
2.4 / 5
35% of users recommend this
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Latest Reviews

★☆☆☆☆

“Disgraceful service no customer supportt”

Written on: 28/11/2014 by JimenaHanna (1 review written)

I ordered 3 tablets on 29th October, 1 blue 1 red 1 pink. The blue one arrived 7th November. I left it about a week then started contacting chimp by email and telephone. DAILY. I cannot get anywhere with them . I had to pay another 10 pounds x 2 for postage. They still say the tracking no is the same as my original package How can that be when I have already received this. I am furious they have taken £150 from me and I cannont get all of my items, trading standards are being called in… Read Full Review

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★☆☆☆☆

“Chimps must be running customers service ”

Written on: 27/11/2014 by BrendanAlvarado (1 review written)

I got a wowcher voucher as a gift for slimline video camera.i redeemed voucher well within date it was accepted came I had to wait 10 days for delivery I am still waiting that was in July. I emailed wowcher they said its down to the supplier of camera which is chimp. I emailed chimp lots of times most of the time I got there stupid automatic email reply. A couple of times I did get an email saying sorry and putting the blame with wowcher and asking for name address and voucher code which I sent… Read Full Review

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★★☆☆☆

“Concerning”

Written on: 27/11/2014 by AimeeR (1 review written)

Given an incorrect tracking number to track my item on the 21st,order is still not here on the 27th and no one is returning my emails. Getting quite worried now as this is a Christmas present. Wish I would have read the reviews on Chimp electronics before I bothered buying with Wowcher as this seems to be a common thing for this company… Read Full Review

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★★★★☆

“Great Products”

Written on: 20/11/2014 by McDougallgb365 (1 review written)

All went perfect!Happy with product and service… Read Full Review

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★☆☆☆☆

“Slow faulty doesn't run games or run smoothly”

Written on: 19/11/2014 by jnf1993 (1 review written)

My mum bought this for me as a birthday present in September I don't use androids but was quite excited to have a tablet especially not a mainstream bit of equipment I always love that. But this is slow won't run low graphic applications and freezes and glitches on the home screen. And after reading the specs I am sourly disappointed if I'm honest.... I don't know if it's a fault with my bit of ikr but had the intention to use this for work but I doubt it can perform on office.... I gave myself… Read Full Review

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★★★★★

“Excellent after sales”

Written on: 17/11/2014

I bought some budget tablet computers for the children from Chimp Electronics for Christmas last year. As I would have expected with machines of this price range there have been a couple of issues, but what has impressed me is the excellent after-sales service that I have received. Chimp have been fast to respond to my emails and have delivered over and above the service that I am used to when buying online. Communications, whether by email or phone, have been prompt and polite and with the… Read Full Review

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★★★★★

“Happy Little Girl! ”

Written on: 27/10/2014 by Kateyhumby18 (1 review written)

I don't get all these bad reviews? I purchased a 7inch children's tab through wowcher and couldn't be more happy. I now have a little girl that is fully occupied all weekend! Happy days!!!… Read Full Review

By Chimpelectronics

Written on: 20/11/2014

Hi,

Thanks for the positive review. We do hope to serve you again soon.

Regards,

The Chimp Team.

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★★☆☆☆

“Severe lack of customer service”

Written on: 24/10/2014 by kiratibetan (1 review written)

Ordered a 9 inch tablet for daughters birthday in August. after a lot of telephone calls and emails eventually on the 24th October a tablet finally dropped through the letter box , unfortunately it was a 7 inch ! phoned straight away but no reply . how can it go so wrong !!!!! i now have a very disappointed 12 year old… Read Full Review

By Chimpelectronics

Written on: 05/11/2014

Hi, We sincerely apologise for the error that would have taken place. It can occasionally happen unfortunately, due to human error on our dispatch team's part. I hope you now have the correct tablet, and have emailed you directly to make sure this is the case.

Regards,

The Chimp Team.

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Kiratibetan's Response to kiratibetan's Review

Written on: 10/11/2014

Replacement tablet arrived today, minus the case and other bits included in the price ! Is it too much to ask to get the items you pay for in a reasonable amount of time .

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★★☆☆☆

“Buy cheap, get cheap!”

Written on: 24/10/2014 by Nimrod42 (1 review written)

My first tablet kept freezing so returned it and got a working replacement quickly. In hindsight I should have asked for a refund but never had a tablet before & was suckered in on price. Works ok but takes FOREVER to boot up and load web pages. If you want a tablet for net access look elsewhere and prepare to pay a good bit more. I've now bought a proper lap top so chimp is going to the charity shop! … Read Full Review

By Chimpelectronics

Written on: 05/11/2014

Hi, We are sorry to hear you were not happy with the product. We serve many thousands of happy customers. Our aim is to please all of those customers, and apologise if we have not achieved that with yourself. If the product is faulty and not working as it should, you should send it back to us and we will make sure you receive a new one. We do get a small proportion of our products with faults such as slow browsing, so please reply to the direct email sent to you, and I will make sure your issue is resolved.

Regards,

The Chimp Team.

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★☆☆☆☆

“Complete Rubbish Don't Buy!!!!”

Written on: 23/10/2014 by Nolan447 (1 review written)

Got one of these recently through Wowcher and it was a complete waste of money. Even the charger didn't fit properly. Quality of the device was abysmal too… Read Full Review

By Chimpelectronics

Written on: 05/11/2014

Hi,
We sell thousands of items on Wowcher and other sites every month. We apologise if your product did not meet the standard you expect. I assure you the majority of our products are of very good quality and standard, but the odd one can fall below that level. If you have been unfortunate to receive such an item, we will do our best to rectify the problem. If you kindly respond to the direct email sent to you, we will resolve your issue without fail.

Regards,

The Chimp Team.

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★★★★☆

“Good service and value for money”

Written on: 22/10/2014 by dipi87 (1 review written)

I bought a kids tablet through Wowcher. The kids both love it, keeps them occupied and quiet for a little while at least. For the money i don't think I could have got more to be honest… Read Full Review

By Chimpelectronics

Written on: 05/11/2014

Hi. We are glad to hear the kids love the tablet. Thank you for your custom, and we hope to serve you again in the near future.

Regards,

The Chimp Team.

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★☆☆☆☆

“Avoid at all costs!!”

Written on: 19/10/2014

I purchased a 7 inch tablet through a Living Social deal. The company failed to send me an e-mail informing me of despatch. When I queried the whereabouts of my item, Royal mail advised the item had been returned because of an incorrect address. Chimp also told me the same thing, and that if I wanted the item, I we would have to pay the £10 postage charge again!! Once I pointed out that my order confirmation/ receipt of payment had the correct address, and that the fault must have been at… Read Full Review

By Chimpelectronics

Written on: 22/10/2014

Hi.

I am sorry to hear of your issues. We ship out thousands of tablets a month with no issues, however on occasions we do have problems with deliveries. I understand this is no consolation to you, but we look to resolve all complaints made about us. I have emailed you directly to see if we can resolve your problem. We take great pride in our products and disagree with your comments regarding the quality of the product itself. Our products are affordable and of high quality, and we serves thousands of happy customers a month. If you would be kind enough to reply to the email sent and hopefully we can get to the bottom of your complaint.

Regards,

The Chimp Team.

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★☆☆☆☆

“Christmas 2013 Santa gift still with Chimp”

Written on: 16/10/2014 by ocallagg (1 review written)

Santa purchased my son a Chimp 9 inch Android tablet. Unfortunately my son put a swiftly forgotten PIN on it. Chimp told us to send it to them to unlock it and this was duly done on Feb 4th. On April 4th (following two reminders) I was advised the tablet was ready and I sent the money for postage to Ireland. My next and final communication from Chimp (following two further reminders) was to be advised on May 15th that there was normally a 14 day turnaround on their returns policy and that the… Read Full Review

By Chimpelectronics

Written on: 22/10/2014

Hi.

I am extremely sorry to hear about the time it has taken for you to get your tablet back. I have emailed you directly so that we can have the problem rectified urgently.

Regards,

The Chimp Team.

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★★★★★

“Chimp made a chump out Of me!”

Written on: 15/10/2014

I purchased a 9" Chimp tablet for my grown up son as he always takes a loan of my tablet, I won't say the name of my tablet but it has something to do with a fruit! Anyway, I was on Wowcher and saw this great deal for a 9" tablet down from £209 to £59, i thought that this will stop him taking mine to check the Internet never thinking of if it would be good for anything else, how wrong was I? It is incredible, it has a camera, video recorder, games web access, sd card slot AND you can… Read Full Review

By Chimpelectronics

Written on: 22/10/2014

Hi,

Thank you for the positive review. We hope to serve you again in the near future.

Regards,
The Chimp Team.

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★★★★★

“Great Products, Service and Value”

Written on: 13/10/2014 by mital.mehta9 (1 review written)

Kids wanted tablets and did not want to spend silly money on Ipads etc. Was recommended to Chimp by a friend as I don't really know much about tablets etc. Went instore and was given great advice and options on what I needed. They set the tablets up for me and when I took them home the kids love them. They take them everywhere with them. Great for car journeys etc, as keeps them entertained. Went back to get headphones for both kids and they are a god send. Would definitely recommend. Thanks… Read Full Review

By Chimpelectronics

Written on: 13/10/2014

Hi,
Thanks for the positive review. We hope to serve you again soon.

Regards,

The Chimp Team.

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★☆☆☆☆

“do not order anything from these monkeys”

Written on: 11/10/2014 by 1960Willis (1 review written)

Ordered tablet from chimp with wowcher code unfortunately goods were poor quality and therefore I returned and they agreed to refund. It has now been nearly 3 weeks and we still haven t had a refund. II even had an email asking me to return the tablet when they already had it. Im not receiving any response to emails from wowcher or chimp now. Unless you want poor products and a load of hassle getting a refund don t bother with this company. The clues in the logo, run by a load of monkeys… Read Full Review

By Chimpelectronics

Written on: 13/10/2014

Hi. I do appreciate you must be frustrated at not getting your refund. It is the responsibility of the company who took your money to refund you, in this case Wowcher. I have emailed you directly to see if we can help resolve the matter however.

Regards,

The Chimp Team.

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★★★★☆

“Good value ”

Written on: 09/10/2014 by Rowan384 (1 review written)

I purchased 2 hamburger speakers and one tablet for presents last month. The speakers are very good for listening to music on the go perfect. The tablet is not exactly I pad standard but does the job… Read Full Review

By Chimpelectronics

Written on: 13/10/2014

Hi. Thank you for the positive review. We hope to serve you again soon.

Regards,

The Chimp Team.

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★★★☆☆

“Credit Where Credit Is Due”

Written on: 08/10/2014 by Angel1965 (1 review written)

I must say that after reading the reviews on here I was very apprehensive and regretted ordering a 9" tablet via a wowcher deal. However I feel I must give credit where it is due. I buy a lot of goods via the internet and although the product was not of a outstanding quality it was worth the £59.00 I had paid for it. Customer service was as good as if not better than most companies that I have dealt with. On calling Chimp to check on delivery dates I was given precise clear information. The… Read Full Review

By Chimpelectronics

Written on: 13/10/2014

Hi, Thank you the positive review. We have taken note of the points you have made, and hopefully you will see an improvement. We have several new products coming to market and are very excited about them.

Regards,

The Chimp Team.

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★★★★★

“Good Waterspeakers”

Written on: 07/10/2014 by DaveIllicki (1 review written)

Purchased some waterspeakers about a week ago and they were really loud and great little piece of kit. Will be purchasing a few more for Christmas presents… Read Full Review

By Chimpelectronics

Written on: 13/10/2014

Hi,
Glad to see you were pleased with the product. We hope to serve you again soon.
Regards,
The Chimp Team.

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★☆☆☆☆

“Waste of money”

Written on: 03/10/2014 by Norrisx (1 review written)

Purchased the digital video camera that took 2 and half weeks to be delivered! Completely different to shown on the box. The box states SD card included but was not included. Would not work without one so purchased one of these and suprise suprise it still don't work. Absolute rubbish product and service. This company need reporting to trading standards!!!!… Read Full Review

By Chimpelectronics

Written on: 13/10/2014

Hi. Sorry to hear about the issues you are having with your product. We do sell thousands of items a month, and have the occasional one that does not meet the standards. The product you purchased does not come with a SD card included, and it does not state it does on the box. I have emailed you directly to see if we can resolve the issue, as I am sure we can.

Regards,
The Chimp Team.

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