Chimp Electronics Ltd Reviews - www.chimpelectronics.com

★★☆☆☆
2.4 / 5
180
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Latest Reviews

★★★☆☆

“Slow Slow ... Slow”

Written on: 22/04/2015

I have had my Chimp tablet since Xmas and every app I have downloaded freezes ... I cannot play any games on it except boring Solitaire! I have now reluctantly had to just use it as a Kindle reading device, which still runs slow! :( Is this a fault of the tablet in general or just mine! As I was thinking of buying one for my grandson but if this is the case I don't think I would bother :( A real shame in general… Read Full Review

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★★★★★

“Perfect andoid tablet”

Written on: 11/04/2015 by Ritchie8398 (1 review written)

Brilliant tablet...everythings well but my little brother changed the unlock pin and forgot what he changed it to but there isnt a way to rest the tablet..what can i do as i want to be able to use it again asap!… Read Full Review

By Chimpelectronics

Written on: 15/04/2015

Hi. Thank you for the positive review. With regards to your issue, if you would be kind enough to email our support team, one of our team will advise of how you can resolve your issue. Regards, The Chimp Team.

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★★★★★

“9inch tablet return”

Written on: 04/04/2015 by ftokev (1 review written)

Second time I have used their after service .Each time the delivery system & communication has been first class with a very satisfactory outcome… Read Full Review

By Chimpelectronics

Written on: 08/04/2015

Hi. Thank you for the positive review with regards to our after sales service. We do take this part of our business seriously and aim to please as many people as we can. Regards, The Chimp Team.

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★★★☆☆

“9 inch tablet”

Written on: 03/04/2015 by paulbinns (1 review written)

I recently bought a tablet from you in a Wowcher promotion . I have the product 24hrs. . Charged the tablet up for the initial charge and tablet worked well. I added some apps on 2nd day and was using the tablet when the screen locked. The screen has flashing lines on it and will allow me to do nothing. I cannot escape I cannot switch the tablet on and off. As I have had the tablet such a short period of time, would it be possible to have a replacement unit sent out to me. Once I have… Read Full Review

By Chimpelectronics

Written on: 08/04/2015

Hi. I am sorry to hear you are having problems with your tablet. Of the tens of thousands we sell a year, unfortunately some may develop issues. I have directly emailed you in order to get a full understanding of what has gone wrong, and I am sure we will resolve the issue. Regards, The Chimp Team.

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★☆☆☆☆

“poor customer service”

Written on: 27/03/2015 by Elliots208 (1 review written)

I made a purchase on a pair of bluetooth over head headphones through wowcher 3 weeks later and they still havent turned up.Everytime i call the chimp electronics helpline ..No answer..I would like this issue resolved as soon as possible… Read Full Review

By Chimpelectronics

Written on: 01/04/2015

Hi. Our phones are manned from 9am-5pm Monday to Friday. I do hope you are ringing the correct number. If you are still unable to reach us kindly email us with a telephone number and we will call you back. Regards, The Chimp Team.

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★★★☆☆

“Poor Batter Life”

Written on: 23/03/2015 by danielpitts (1 review written)

Purchased a 7" tablet for a Christmas present, after a few setup issues and resetting the device a number of time, finally managed to get the device setup with the apps and correct child friendly setting. Tablet had been working fine, apps working correctly, good speed even when streaming video. Unfortunately the battery life has dramatically reduced and only lasts for approximately 30-40mins, which is very frustrating. The charging time has also increased without any effect on the battery… Read Full Review

By Chimpelectronics

Written on: 01/04/2015

Hi. We usually answer emails within 48 hours of receiving them. If it has been longer than that then something has gone wrong. Would you be kind enough to give us a call and someone will resolve your issue. Regards, The Chimp Team.

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Danielpitts's Response to danielpitts's Review

Written on: 30/03/2015

Well sent an email to support via chimp electronics website and no reply as yet. Obviously not interested in resolving this issue. I had hoped that placing a relatively good review about the product supplied would have prompted a reply from chimp electronics. Just playing the waiting game now!

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Scoops78's Response to danielpitts's Review

Written on: 31/03/2015

Hi. Ive had a similar problem with a tablet that was bought for my daughter for Christmas. Tablet doesn't charge unless the cable is wrapped around the tablet. Ive sent it back and its been returned in same condition so obviously I'm not happy. good luck

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★☆☆☆☆

“A very upset daughter”

Written on: 15/03/2015 by Sammy0610 (1 review written)

I bought my daughter a Chimp tab for christmas she loved it, that was until it's now decided to not work at all when the charger is plugged in the light comes on its left charging for hours still won't turn on, and the screen doesn't feel safe at all!!! I've tried a different charger still won't come on!!! I've contacted Wowcher who I bought this through and heard nothing and also contacted Chimp direct several times it would seem their not interested either!!! My daughter is heartbroken not… Read Full Review

By Chimpelectronics

Written on: 19/03/2015

Hi. We are sorry to hear of the bad experience you and your daughter have had with our tablet. We sell tens of thousands of tablets a year, but unfortunately we can have the occasional faulty item. It sounds like your tablet is one of those. We have emailed you directly, and am sure we can help resolve the issue. Regards, The Chimp Team.

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★★★★☆

“Good value for Money, Great Service”

Written on: 05/03/2015 by ybLockhart345 (1 review written)

I ordered a Chimp Tab With a keyboard/wallet/case back in december and they managed to get it to me before christmas which was absolutely fantastic. The tab in and of itself isn't a world beater but it runs android OS really smoothly and works great for its purpose; All in all it provides amazing value for money and Was an ideal gift for my 11 year old nephew. Best of all, the screen size is ideal of downloading a Gameboy emulator and introducing my nephew to the wonderful world of… Read Full Review

By Chimpelectronics

Written on: 16/03/2015

Thank you for the excellent review. If we can be of any further assistance, please do get in touch. Regards, The Chimp Team.

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★★★★★

“Smart watch”

Written on: 04/03/2015 by KaseyColeman (1 review written)

Brilliant gadget. Bought for 30 pounds and worth every penny. Been asked by them to post a review when I rang to pay for postage and more than happy to oblige. Cheers guys… Read Full Review

By Chimpelectronics

Written on: 16/03/2015

Thanks for the positive review. If we can be of any further assistance please do let us know.
Regards, The Chimp Team.

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★★★★★

“Perfect ”

Written on: 04/03/2015 by PaulSmith38 (1 review written)

Bought the purple 7 inch kids tablet for under 40 pounds. Wasn't expecting an ipad but this is more than perfect for our 5 year old. He loves it and if has dropped it a few times already. Silicon cover is perfect… Read Full Review

By Chimpelectronics

Written on: 16/03/2015

Thanks for taking the time to post a positive review. We do appreciate it! :)

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★★★★☆

“Really pleased with my headphones ”

Written on: 03/03/2015 by Shivam2015 (1 review written)

Bought a set of cs800 chimp headphones. Really pleased with them. Much cheaper than beats and does the job well. :)… Read Full Review

By Chimpelectronics

Written on: 16/03/2015

Thank you for taking the time to post a positive review. We do appreciate it! :)

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★☆☆☆☆

“Total rubbish stay away!!!”

Written on: 26/02/2015 by Ricco1405 (2 reviews written)

sorry for being so negative, but it's true,purchased three of their tablets for our grandchildren for Christmas, and was told after they was given out as presents... their parents called to say they did not work and falling apart dangerous, all the front glass was lifting you could see all the electronic components inside,the plugs did not fit into the plug sockets, and the only one that fitted would not charge!!!!. These three items were purchased THROUGH WOWCHER YES WOWCHER!!!...of which I… Read Full Review

By Chimpelectronics

Written on: 16/03/2015

Hi. We are sorry to hear about your bad experience with us. We sell tens of thousands of tablets a year, with the vast majority having no problems at all. We have emailed you directly to understand the full extent of your issues, and will do our best to resolve the issues you are having. Regards, The Chimp Team.

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★☆☆☆☆

“Chimp Headphones Break! Do not buy!”

Written on: 21/02/2015 by miRivera134 (1 review written)

When I bought these headphones, I was over the moon with the idea of having a working pair of headphones. One of the things that didn't come with the 65 pound price tag was the fact that they break after a week! After two days the sound became fuzzy and I had to fiddle with the wire in order for it to work. Then, after five days and a half, the whole headphones stopped working. I think that this is outrageous as for 65 pounds headphones should be able to, for example, work for over a week! If… Read Full Review

By Chimpelectronics

Written on: 03/03/2015

We are really sorry to hear of your bad experience with one of our products. We have sold many thousands of our headphones, with the majority of customers having no issues at all. It seems you have been unlucky in receiving a set that has developed a fault. I have emailed you directly, and will look to get the item back off you and replacement set sent out as a matter of urgency. Kindly reply to the email and this will be done urgently. Regards, The Chimp Team.

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★☆☆☆☆

“Very Poor Customer Service”

Written on: 20/02/2015

I received as a gift a seven inch Tablet that was perfect for my requirements. After approximately 3 months the device would not charge correctly. I received a replacement charger, promptly, however the same problem was encountered. CHIMP Electronics then requested a return of the Tablet and charger which I forwarded along with a returns form. Four working days later I received the same Tablet via Royal Mail with a handwritten Report on the reverse side of the Returns Form that I had… Read Full Review

By Chimpelectronics

Written on: 03/03/2015

Hi. We are sorry to hear of your bad experience with us. We do aim to please all customers, but if we have failed to do this with you, then we can only apologise. We have emailed you directly to find out some more information, and we are sure we can resolve the problem. Regards, The Chimp Team.

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★★★★★

“Customer Service”

Written on: 15/02/2015 by EmmettAyers74 (1 review written)

Cannot fault the customer service I received from Chimp Electronics, from the communication regarding a product fault , to the resolution of the problem, the service was first class. Basically, having returned faulty item for assessment, I received a new replacement within days. A totally fair and hassle free transaction. Will definitely recommend the services of Chimp Electronics to family and friends… Read Full Review

By Chimpelectronics

Written on: 18/02/2015

Thank you very much for your support. It is much appreciated from all of us here at Chimp.

Regards,

Chimp Team

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Ricco1405's Comment

Written on: 26/02/2015

You are the lucky one!!!

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★☆☆☆☆

“Chimp electronics is a very apt name !”

Written on: 09/02/2015

Received a digital video camera via Wowcher & could not get it to work, the instructions were indeciferable, perhaps they had been written by a chimp! I contacted Chimp who stated they would send revised instructions or ring me, they have done neither… Read Full Review

By Chimpelectronics

Written on: 19/02/2015

We have emailed you to resolve this matter. I am very sorry this has happened and if you could response to our email, we will do everything we can to assist you.

Regards,

Chimp Team

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Ricco1405's Comment

Written on: 26/02/2015

No communication par for the course from chimp!!

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Cambrian's Comment

Written on: 11/02/2015

Re the above item, I have today had a call from a helpful young man @ Chimp trying to rectify my problem, however he agreed that this item must be a faulty one and has offered to replace or refund.

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★★★★☆

“chimp 7 inch”

Written on: 07/02/2015 by Jovannyl160 (1 review written)

A very good unit or its price.have had many hours of useful service from mine. The battery life could be better. Need to. Connect to power when watching full movie on u tube… Read Full Review

By Chimpelectronics

Written on: 18/02/2015

Thank you very much for the support.

Regards,

Chimp Team

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★☆☆☆☆

“Absolute joke!!!!”

Written on: 06/02/2015

I bought a 7" kids tablet for my daughter for Christmas at the beginning of December. The tablet arrived quickly and, after a quick check, seemed to be adequate for the cost. Christmas came and my daughter loved the tablet, however, after only a short time the screen started to go fuzzy with lines through it. I tried 'turning it off and on again' and tried leaving it over night on charge; neither worked. It got to the point where the tablet was just unusable and the screen completely went. My… Read Full Review

By Chimpelectronics

Written on: 19/02/2015

We have emailed you to resolve this matter. I am very sorry this has happened and if you could response to our email, we will do everything we can to assist you.

Regards,

Chimp Team

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Ricco1405's Comment

Written on: 26/02/2015

Behind you all the way

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★☆☆☆☆

“Never received order”

Written on: 05/02/2015 by AntF (1 review written)

On 13th August 2014 I ordered a pair of CS800 headphones, in red, using a voucher discount code from a nationally recognised voucher company. Chimp Electronics acknowledged th order, took payment for P&P, but have NEVER delivered the item! My order status is still showing as "processing", and I have never received a single reply to ANY of my telephone calls or emails. This has to be the worst service I have ever experienced as it is a total failure in all aspects except for taking payment of… Read Full Review

By Chimpelectronics

Written on: 19/02/2015

We have emailed you to resolve this matter. I am very sorry this has happened and if you could response to our email, we will do everything we can to assist you.

Regards,

Chimp Team

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Ricco1405's reply to Chimpelectronics's Comment

Written on: 26/02/2015

Generic words are cheap, any computer generated message will suffice!!!

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Antf's reply to Ricco1405's Comment

Written on: 26/02/2015

Fully understand your frustration with this company as a genuinely extremely angry and badly mistreated customer. However, since posting this review, someone from Chimp Electronics did contact me via email, apologised, and by recorded delivery sent out my goods and a gift in apology. Original service was absolutely appalling and it should have NEVER reached the stage it did. The resolution of the issue was exemplary though. Posting this review was the single reason I got their attention and got it resolved.

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Antf's Response to AntF's Review

Written on: 20/02/2015

I have since spoken to a very efficient person from this company following this review who has now fully resolved the issue and to a very satisfactory standard. After an initial unacceptable service, the resolution is spot on. Thank you.

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★☆☆☆☆

“Robbed!!”

Written on: 29/01/2015 by Louise-Louise (1 review written)

I bought the children's android for my son as a Xmas present, purchased on 10th December and it still hasn't arrived. Bought from chimp electronics via mighty deals, neither party are responding to my chase up enquiries! They took my payment straight away!!! I've put in a formal complaint through PayPal, hoping they will get me my refund! Will not be using chimps or mighty deals EVER again. … Read Full Review

By Chimpelectronics

Written on: 30/01/2015

Hi. If your item has not arrived since that date there is obviously an issue with the order itself. I have emailed you directly to get all your details and we will look into the matter for you. Regards, The Chimp Team.

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