Chimp Electronics Ltd Reviews - www.chimpelectronics.com

★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Still waiting”

Written on: 11/08/2015 by mikeysussex (1 review written)

I purchased a 9" tablet via Wowcher. I received a 7" tablet which was faulty. Wowcher have said it's not their problem and I keep getting autoreply messages from Chimp. Tried calling with no success. I am awaiting a returns code number but they seem reluctant to issue this (I already pad 9.99 for postage). Will give it 48 hours then report it to CAB, my credit card and trading standards. I would certainly warn people against using either of these companies… Read Full Review

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★★★★☆

“Can only speak as I find”

Written on: 03/08/2015 by Reeves264 (1 review written)

Ordered 3 kids Androids. Only 2 arrived. Contacted by e-mail, just a standard polite reply. Difficult to get through on the phone but once I did the staff were very polite, very helpful and the third arrived within three days… Read Full Review

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★☆☆☆☆

“One very disappointed child. ”

Written on: 02/08/2015 by Dianaq84 (1 review written)

I bought this at Christmas for my daughter because we have long journeys every day. I thought a few movies and games on a reasonably priced basic tablet would be adequate - which they were. It's now just stopped working. It charges but you can't turn it on. I bought this through wowcher and won't be using either Chimp electronics or Wowcher ever again. It is basic, which I expected but having it work would be good. I wish there had been more reviews of this product… Read Full Review

Alisonellis3910's Comment

Written on: 05/08/2015

I am guessing you bought a 7" tablet too? I got my son one also for Xmas and it stopped working about a week ago! My son is gutted. i have tried to phone the company and the phone just rings out.
Let me know how you get on.
Thanks

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★☆☆☆☆

“faulty tablet”

Written on: 02/08/2015 by Bridgeti429 (1 review written)

My children bought me this tablet for Xmas. Not working properly so returned it I received another one which surprisingly doesn't work. Don't by from them I am fighting for a refund but they are refusing. Why on earth would I want another one. Don't know how they are still selling. Angry customer… Read Full Review

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★☆☆☆☆

“Blue tooth headphones through wowcher”

Written on: 01/08/2015 by ElleBennett431 (1 review written)

I purchased these head phones and had the same set sent back to me they refused me a refund saying was over the 28days I now cannot get hold of them as would like a refund Rubbish company and will keep trying but phone says mail box is full … Read Full Review

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★☆☆☆☆

“I ordered a tablet through wowcher with a code , it...”

Written on: 01/08/2015 by Mollies207 (1 review written)

I ordered a tablet through wowcher with a code , it never arrived. After waiting a month I contacted chimp who told me the tracking was showing as delivered on the 1 July , I said fine please let me know where it was delivered to and to whom , they then said oh it doesn't show us that ( a tracking service that shows neither of these things is hardly a tracking service) but we'll claim from the post office , I then said ok what happens now will you issue a refund or resend the item , they've… Read Full Review

Ccssp's Comment

Written on: 05/08/2015

contact CAB - they are building a case for trading standards. This company is under the radar but the more people report it the quicker they will action. I'm struggling with the company too. I have started the fair trading case.

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Mandy1966Nov's Comment

Written on: 06/08/2015

Ok I will do thank you :)

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★☆☆☆☆

“Urgh”

Written on: 06/07/2015 by Claire_Frazer (1 review written)

Bought the 9" quad core tablet via wowcher, waited ages for it to arrive while chasing and chasing them for an update. Their phone number gets you nowhere, answer machine is full. They finally email a response and it's vague... Anyway, tablet arrived and it was already on?! It was blatantly a second hand one as it already had an Oriental video downloaded onto it (wtf?!) It's battery life is about 30mins, no joke, I'm fuming. If anyone can advise me of how to take this further, who to talk to… Read Full Review

Buckup's Response to Claire_Frazer's Review

Written on: 13/07/2015

I agree with everything you say . Most important the quality of the Tablet is very bad also Chimp Electronics service!

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Claire_Frazer's Response to Claire_Frazer's Review

Written on: 06/08/2015

I totally contacted CAB and thankfully they got bk to me saying they're passing the info onto Trading Standards also. If you got the tablet via wowcher, then return the tablet to Chimp as normal (do it via recorded delivery) and once they have it, they'll let Wowcher know and wowcher will refund you. It was such a long drawn out process because Chimp weren't clear on how the refund was sorted out. Keep your emails and get them to confirm that they have received the item. Then call Wowcher to let them know. Forward the email confirmation to them if anything.
Luckily the customer service lady I spoke to was really helpful and knew what she was doing.

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Claire_Frazer's Response to Claire_Frazer's Review

Written on: 22/07/2015

Update: Sent my tablet back to them via next day recorded delivery and now am waiting for my refund. Has anyone else found that they have to email them several times before getting a response from them? Has anyone had any luck getting a refund? How long did it take?

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Ccssp's reply to Claire_Frazer's Comment

Written on: 06/08/2015

I am receiving a replacement. But you will not get a refund as the company are taking no responsibility for the sae of rubbish. I contact CAB who are sending details to office of fair trading. I will be sending my research to watchdog too. This company needs to be stopped.

Please contact CAB Consumer helpline. I have spoken to them and they are sending details of this company to Office of Fair Trading. This company needs to stop selling rubbish to general public and take responsibility. The items are faulty and not fit for purpose. Therefore breaking the sale of goods act. Please take it forward and get you consumer rights exercised.

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★★☆☆☆

“Broken”

Written on: 30/06/2015 by Michelleblackburn (1 review written)

My son has played this for a week and now it's broken! When I switch it on the screen lights up but there is nothing on it. He is very upset!… Read Full Review

Ccssp's Response to Michelleblackburn's Review

Written on: 06/08/2015

Please contact CAB Consumer helpline. I have spoken to them and they are sending details of this company to Office of Fair Trading. This company needs to stop selling rubbish to general public and take responsibility. The items are faulty and not fit for purpose. Therefore breaking the sale of goods act. Please take it forward and get you consumer rights exercised.

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★☆☆☆☆

“chimp electronics - selling rubbish through wowcher!”

Written on: 23/06/2015 by ovStone222 (1 review written)

Terrible company. Wowcher no help at all. Tablet which won't charge or turn on - I send it back them, they keep sending it back to me saying that it works! Clearly, their policy is to sell faulty equipment and then just refuse to replace or refund. Wowcher are as much use as a chocolate fireguard! All they did was re-forward my letter of complaint to Chimp and they have totally accepted Chimp's answer that the unit works! Dreadful company - avoid both wowcher and chimp at all costs. It's just… Read Full Review

Claire_Frazer's Comment

Written on: 06/07/2015

I wish I had seen this BEFORE buying the tablet via wowcher too. Already this tablet is playing up. Please let me know how you get on with your complaint because I'm going to raise a complaint with them too. Who else should I speak to? If you have any advice please let me know.

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★☆☆☆☆

“WIFI WON'T CONNECT”

Written on: 23/06/2015

After waiting several weeks for the tablet after payment was taken and having to contact Chimp the tablet arrived and the Wifi will not turn on!!! Absolute rubbish!! Making contact again with Chimp to return tablet and get a full refund… Read Full Review

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★☆☆☆☆

“Neglected and let down by very poor service ”

Written on: 03/06/2015 by 16Daley (1 review written)

I returned a broken child tablet on 3/3/2015 nothing has been done about .Now no one answers the phone ,impossible to get intouch . Faulty model and one very sad little boy… Read Full Review

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★★★☆☆

“tablet won't turn on had for 3 weeks hardly used”

Written on: 25/05/2015 by ShelbyBenson (1 review written)

Had my chimp tablet for 3 weeks and it just turned off for now reason. Now Wont Turn back on Or charge So Very Disappointed… Read Full Review

By Chimpelectronics

Written on: 27/05/2015

Hi. I am extremely sorry to hear of the issue you are having with your tablet. We have sold over 30,000 tablets in the last 12 month, most of which have no issues at all. I have contacted you directly in order to try and resolve your issue as soon as possible. Regards, The Chimp Team.

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Susandadevere's Comment

Written on: 29/07/2015

This is Happy Families and consumer complaint TV - we are now investigating Chimpelectronics. I too bought one for my little boy. The display was rubbish, it was not the spec advertised. They are being reported to Trading Standards - we will also be taking this further with Wowcher. Update to this will be online on our website.
Anyone wishing to send more info on their experience, do send an email to us subject wowchimp-not

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1Lizzie2's Comment

Written on: 05/06/2015

also returned a tablet, haven't heard from chimp, when I try to phone no answer message says mail box full, Feeling VERY let down

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1Lizzie2's Comment

Written on: 25/05/2015

I am in the same position, tablet worked okay for 3weeks then wouldn't open waiting for response to my e-mail to chimp. been 1 week and still waiting

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★★★☆☆

“GO blue tooth headphones ”

Written on: 14/05/2015 by Dazk8016 (1 review written)

After being stressed running with cables wrapped around my neck I purchased a set of go blue tooth headphones, finally my prayers had been answered, no more wires. At first they were awesome and it revolutionised my whole running experience, however after 5 or 6 runs they have suddenly stopped working :-( they appear to be charging via direct socket or plugged in to a laptop, but once the power is removed, nothing. Not even an attempt to turn on. To say I'm gutted is an understatement. Apart… Read Full Review

By Chimpelectronics

Written on: 27/05/2015

Hi. I am sorry to hear of the fault you are having with your item. Those headphones have sold extremely well, I can only apologise if you have been unfortunate in having an issue with them. We will resolve the matter swiftly. I have sent you an email to you to get further details.

Regards, The Chimp Team.

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★★☆☆☆

“Quite Disappointed ”

Written on: 08/05/2015 by zgHuffman174 (1 review written)

I ordered my chimp headphones mid January through wowcher and was supposed to be receiving them early February. After not hearing or receiving anything by late February i called the company and was told they have no information what so ever about my order. This issue was resolved and my headphones were sent. Once my headphones were received i was excited only to find that they didn't even work. I sent them back to the company and was sent new ones, but this time after using them once one of… Read Full Review

By Chimpelectronics

Written on: 11/05/2015

Hi. We are sorry to hear of the bad experience you have had with us. We ship out many thousands of items a year, most of which have no problems. Obviously you have not received the experience you should have. We have emailed you directly to see if your issue is now being dealt with. Regards, The Chimp Team.

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★★★☆☆

“Wont turn on”

Written on: 08/05/2015 by Maldonado491 (1 review written)

Bought a 9 in tablet in Jan 15, Worked fine at the start, Now it won't turn on. Tried charging it, It looks like it is charging (the green light is on) nothing else happens… Read Full Review

By Chimpelectronics

Written on: 11/05/2015

Hi. We are sorry to hear of the issue you are having with our tablet. Of the many thousands we sell every year some can develop faults unfortunately We have emailed you directly to see if we can resolve the issue. Regards, The Chimp Team.

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1Lizzie2's Comment

Written on: 24/05/2015

would appreciate a response to my e-mail!!!

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★★★☆☆

“tablet not charging”

Written on: 06/05/2015 by mick1961 (1 review written)

I bought a 9 inch tablet via wowcher in january 2015 for my daughter, it was going fine until now. I let the battery run down. I have tried to charge the tablet - no response, the green light comes on but it does not seem to charge, can you advise. Thanks… Read Full Review

By Chimpelectronics

Written on: 11/05/2015

Hi. We are sorry to hear of the issue you are having. We have emailed you directly to see if we can resolve the issue. Regards, The Chimp Team.

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★★★☆☆

“OK headphones”

Written on: 02/05/2015 by JS1215 (1 review written)

Bought these headphones via Wowcher for £9.99 + P&P. For that price, they're actually not bad at all. I got them via Wowcher, and delivery was quick. The sound quality is OK (the Apple earphones are better), but luckily I'm not a sound snob - I just wanted a pair of bluetooth headphones that would allow me to listen to music while running or doing household chores, without tying me up in cable and without bothering anyone else. These are also not as comfortable as the Apple earphones -… Read Full Review

By Chimpelectronics

Written on: 11/05/2015

Hi. Thank you for the feedback on our product. We have taken it on board, and hope to serve you again soon. We will be working with our manufacturer to ensure the issues you have raised are addressed going forward. If you need any help at all please do not hesitate to contact us. Regards, The Chimp Team.

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★☆☆☆☆

“CHIMP "Go Bluetooth Headphones" Poor Product & Company!”

Written on: 02/05/2015 by Logank153 (1 review written)

1. The headphones are not easy to pair and the instructions do not make any sense. The instructions mention a bluetooth button repeatedly - but there is not an obvious one on the actual device? It certainly is not listed on the diagram which only shows play, rewind and forward symbols. It refers to a blue light "flashing blue" WHAT flashes blue? I cannot find a blue light? There is a red light when charging - but this is marked by an on / off button it is not obvious if this is where the blue… Read Full Review

By Chimpelectronics

Written on: 11/05/2015

Hi. Our phones are manned 9-5 Monday to Friday. I have messaged you directly to see if you have been in touch with us. Regards, The Chimp Team.

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★☆☆☆☆

“Slow, Slow, Slow ”

Written on: 27/04/2015 by EmilieS47 (1 review written)

I bought some water speakers through Wowcher - I specified a colour that I needed only to find the wrong colour when I opened the box. I have called the number that Wowcher provided and also the number on their website - neither of the calls were answered... Ive also emailed and still not had a response. This is a gift that I needed to give and I now cant! Very disappointed as I have never had a bad experience with Wowcher until I got to this moment. Would really appreciate a response or at… Read Full Review

By Chimpelectronics

Written on: 28/04/2015

Hi. I am sorry to hear of the bad experience you have had. Our phones are manned 9-5 Monday to Friday, and can only apologiise if you calls were not answered. I have emailed you directly to make sure we have now got the bottom of your issue.

Regards,
The Chimp Team.

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★☆☆☆☆

“Rubblish Company”

Written on: 26/04/2015 by Kiddzg406 (1 review written)

Used a woucher voucher for a £50 tablet. Tablet did not work so sent it back. Was sent a sticky note with no contact details that the explanation that the 'pin had been pushed in and therefore it was accidental damage'. I phoned and spoke to a manager and explained that I had not used the table at all. He asked me to resend back the tablet. I resent back the tablet and heard nothing. So I called, only to be told this time that they had not received it. I was told to give them the name of the… Read Full Review

By Chimpelectronics

Written on: 28/04/2015

Hi. I am sorry to hear of the frustration you have had with your tablet. Of the thousands of items we send out monthly a handful can unfortunately have problems. Kindly note the tracking number is actually on the postal receipt. Kindly communicate this with our team, and a new item can be sent out. Regards, The Chimp Team.

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