written by Chorky on 08/12/2016
Terrible customer service. I specifically placed the order over the phone so I knew exactly what product I was ordering, the lady acknowledged that the battery would indeed be a YUASA battery so I paid and waited. When delivered the Battery was a totally different brand than discussed, agreed and subsequently purchased. Upon raising the issue I was told that the lady who took the order would not talk to me and that all batteries are the same 'just branded different' which is not the case. To get a refund, I now have to pay the postage for the battery to go back to them and they will refund the money, so its cost me postage, several phone calls and emails 5 days of messing around to still be in the position I was originally. Thanks a lot Battery trader, I will be also complaining to trading standards regarding this.
written by cmFaulkner178 on 20/11/2015
Ordered drill batteries nearly 4 weeks on still not arrived they don't answer the phone and when I e-mailed to cancel they ignored my cancellation request and said would dispatch by today. Still not happened. Next step will be a complaint through Paypal to hopefully get my cash back. Avoid this company
written by AngelaNewark on 27/07/2015
I have been ordering replacement batteries for a Vienna Electric wheelchair for years from the internet no problem, when I searched this time this company came up, I ordered it but its the wrong one despite being the one they recommend, I have sent several emails about it which is the only method of communication available for issues, I have just spoken to a gentleman in new sales who was extremely rude, DO NO BOther with this company find another supplier
written by duey02 on 13/11/2013
We have now used them twice with no problems, the speed of delivery is far better than some big names we have used in the past and the price is also impressive which is why we have given 5 stars to them
written by on 07/11/2013
this firm takes your money then tells you they have no stock promised dates come and go ,they will not answer the phone so you just go round and round, trying now to get my money back. should not be allowed to trade
written by on 28/10/2013
Ordered batteries that never turned up and promised refund that never got refunded. Avoid at all costs. You have been warned. No customer service.
written by ExtraCol on 23/10/2013
We required a pair of batteries for my Mothers scooter, they were very helpful in explaining the correct ones that were needed and very patient allowing us to take out the ones in there already so we could match them and explained the charging procedure to maximise the life span of the new batteries, we had obviously been doing wrong for some time.
written by Discobat3 on 16/10/2013
First time reviewer, I found the website quite easy to get around and find the battery I needed. The price of the battery was less than half of what I had been quoted, and for a good brand as well. I was impressed with the delivery, I was texted fifteen minutes before delivery by the courier company.
written by loungewriter on 06/10/2013
Ordered a set of batteries for my parents stairlift, they were very helpful on the phone and delivery was the next day. I will certainly bookmark the website for when we next need a battery as the prices were very good (saved about £40)
written by gorgeous76 on 21/08/2013
Contacted them on numerous occasion,Just fob you off with lots of Lies,never back up there promise to deliver, waited 3 weeks for a so called stock Item, nothing has has been dispatch. "Why are the allowed to Trade" Everybody with issues where they do not deliver should take them to the small claims court##BE WARNED
written by SRound on 20/08/2013
Had to cancel order due them not having stock, still awaiting my money to be returned. Do not use this company.
written by on 12/06/2013
TRADE WITH THEM AND LOOSE YOUR MONEY They are happy to take your money, that's where the problem begins Supply to these them and you will not get paid...... You loose either way - AVOID == AVOID == AVOID
written by on 29/05/2013
Replacement battery for strimmer ordered and paid for 6 weeks ago. Every excuse under the sun given and still no product or refund. Avoid like the plague!
written by on 12/04/2013
Ordered two items. Only one arrived. Clearly out of stock. Four months later I still have no refund, despite exchanging 5 emails, each of which assured me that it was "in hand".
written by PeterJV on 03/01/2013
They took my money straight away and sent me the wrong battery. I had to pay to return it to them. They promised to refund me but 7 months later they are just ignoring me...pretending to have a refund department. This is a one man band operated by a man who has a long history of running dodgy companies and defaulting on his promises. Deal with him at your peril. Trading standards seem totally incapable of getting him to operate within the law..
written by FSP-KP on 28/09/2012
The delivery was slower than expected (the operator told me if I got the order in then, I'd make next day delivery) but it took a couple of days to arrive. That however would not put me off from ordering again in future. The batteries were fine, they're doing the job and the price was one of the cheapest sourced on the web. If I get next day delivery on any future orders I certainly wouldn't hesitate to to give them 5 stars.
written by on 03/09/2012
Excellent,fast delivery, good product, no fuss, thanks.
written by on 31/08/2012
We were very pleased to have been recommended to this on-line company for batteries for the office server back up batteries, they had them in stock and supplied them where our IT company wanted to fit them as well so we saved money, no problems and would order again from them
written by flyingoptician on 29/08/2012
My goods arrived very promptly , no problems at all . Due to an error on my part I had to return an item . As a courtesy I enclosed a cheque to cover their postage . Imagine my surprise when I received a message from them telling me not to worry and they had actually shredded my cheque ! First class service .
written by Geordie2 on 28/08/2012
Ordered and paid for a drill battery, never received the battery and have not received a refund as promised, still trying though 8 months down the line now, these rouges need to be stopped.
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