Advertised as Brand New. It is Not. Used Goods. Beware - Litigation Pending The item I bought was advertised as new. It is not ! It is has been sold before and is refurbished. IT IS SECOND HAND. USED ! Google confirmed that the Google Thermostat E which I bought had previously been registered with them nearly 3 years ago and the 24 month warranty expired 9 months prior to me purchasing it. When the Google Thermostat E arrived it simply did not work. I emailed the seller BT Shop immediately and they just passed me off to the manufacturer, Google. Google were friendly and helpful but a little confused as they confirmed that this was not a new product. In fact it was so old that the 2 year warranty had expired 9 months before I bought it. Shame on you BT Shop for selling used goods and advertising them as new. Litigation is Pending

Discounted their prices to match Amazons Prime day deals, then when Amazon had put their prices back up they sent me an email telling me they had canceled my order, but I could reorder it for a third extra

Worst experience I have ever had with an online shop. I ordered a new copy of Super Mario Odyssey, and instead received a used/open copy of Mario and Rabbids Kingdom battle. Imagine my surprise! It only got worse when BT Shop refused to issue a refund - accusing me of lying about the item!! I have never been so annoyed and offended. I am now out £40 and stuck with a worthless item that they refuse to take back. What am I supposed to do???

Product great, people nice, service absolutely atrocious. Took one week to 'process' the order, during this period I had to keep calling to find out when I would get a delivery date. Then at 11pm on the evening before the delivery I got a text from UK mail to tell me that the delivery was the next morning! I managed to get the day off to receive the TV, saw the van drive by my house without stopping then to my astonishment got a text saying they'd tried to deliver and had left a calling car through my door - which of course they hadn't! Tried to get hold of UK mail to get the delivery diverted back only to find that it was impossible to make any human to human contact with them - cheap delivery cheap service. This also happened on the second delivery so I would never use UK mail unless you can take time off work with 12-24 hours notice. I paid more to buy off BT as I thought this would be a safer bet, however, I could not recommend them to anyone, a terrible buying experience.

The website said the product was in stock. Yet, when I checked on status 8 days later, it was "awaiting from supplier". No notification of this, and I only ordered as they had stock. Seems from other reviews, I'm not the only one.

I recently purchased a printer from BT Shop. Nothing wrong with the item, however within my legal rights, I changed my mind and wanted to return the unopened printer (within 14 days). I arranged online for a return and a collection was promised. That was on November 18. The collection never took place. I complained by email twice, was told I would get a reply in both cases within 16 hours - never got a reply. I was then invited to review my purchase on another site. I subsequently received a response from BT support saying that a collection would be made on Tuesday Nov 29 by parcel force. I waited in that day and the next but no one came. I still have the printer and now outside 14 days. I have made further complaints and had no replies. I now intend to approach ombudsman for breach of distance trading standards. I can only advise people to stay away from this trader, I would have happy paid a few extra pounds to receive a decent service.

Bought laptop. Found to be a faulty screen on powering up. Told by bt to contact manufacturer even though bt were the seller. Sent back to bt for refund but returned back by bt without notice stating that fault was down to customer as the box it came in was not damaged! Advised by credit card company to raise a dispute as bt would not help and customer care is non existent. Avoid,avoid,avoid. They have become too big and forgotten the customer.

Ordered a home cam at New Year (with BT Shop) and 6 weeks later still waiting! Item arrived was faulty, so had to return it. Replacement arrived 2 weeks later ( unacceptable as I had done nothing wrong), this was also faulty, so had to go through all the rigmarole of returning again, 3 weeks later nothing! I called today and they had mistakenly done a refund instead of a replacement! I asked if there was someone I could speak to as I believe this is bad business practice, but there is no one to complain to instead you have to write an email! This gives me the impression that complaints and improving the service are not welcomed. This is backed up by the poor attitude of all the staff I have spoken to, who read the lines from the 'book' . Both times staff said that the replacement would come as quick as possible and also said it would take 2 weeks - a contradiction. I pointed this out but the set lines were just repeated . I don't blame the staff as they are just following orders .

Bought a set of these from Amazon in October 2014 and a week after the 12 month warranty period they broke. I had little choice but to buy another pair and forgot how bad the experience with BT Shop had been,with a previous purchase,a couple of years ago. I ordered them on 21st October. By 26th “order tracking” showed 1 unit allocated and someone was shelf-picking in the warehouse. Previously there has been a "cancel order" button when you track your orders online but this time it was "greyed out" Decided to give up and source elsewhere and rang up to cancel order. “Can’t do that it is being picked – only thing to do is wait till it arrives and send it back to us”! Item was finally delivered on 30th October. I have decided to keep them as I cannot be bothered with the ritual of returning them. The prices are pretty good and the staff are polite but delivery is terrible. Often they seem to simply advertise items that are sourced from other companies and may not even be in stock. Amazon can even deliver same day. BT took 9 days to deliver a BT item which was supposedly in stock. BT shop published one of my reviews but the second one which was more scathing - NO.

B T shop territorial supplies depot Northallerton dl6 2bg rang this number 0800  took 30 mins had to keep ringing press right button for help.should employ people who know about phones and how to deal with costomers.

bt shop Northallerton DL 2BG NOT ALL THE STAFF THERE HAVE THE I Q OF A HADDOCK BUT MOST HAVE TRYING TO GET THOUGH TO THE WRITE DEPT AND SOME BODY TO HELP YOU. I WORK AT BT FOR 26 YEARS IF I HAD LOOKED AFTER CUSTOMERS LIKE YOUR STAFF DO I WOULD HAVE BEIN DOWN THE ROAD THE FIRST WEEK.

I bought a mobile phone from the BT shop online. I have encountered issues with opening some files. I have tried to phone them on numerous occasions and just get passed around the BT network.I have emailed them twice and never even received an acknowledgement. In the midst of all this they are emailing me at least twice a day trying to sell me other products. So much for customer service. Des Monaghan

I fell for it, I know I should have been more careful, I know I should have read the description with more care, but if you do a Google search for a BLUE RAY player you would expect that Blue Ray players would be displayed. I searched for an external Blue Ray drive and thought that was what I had ordered, alas I was wrong. I now have the bother of returning an item I do not need nor did I search for.

After 2 emails questioning stock quantities, with quick replies to both, I received the package as expected, inside the 3 day delivery time. Everything was as advertised and the item was cheaper than any other site.

I searched for a new Samsung Curved 4k TV and surprised to see the BT Shop being significantly cheaper than all other outlets. As a serious online purchaser of enviable credit rating, I was astonished that I had calls from them asking for more security questions than needed to get a passport (driving license, banks statements, community charge ID, etc) - supposedly to check my ID. The item was 'in stock to ship with 1-3 days and I am in to two weeks now with nothing from them. I call every day and am promised an update which never comes. There service is terrible as it transpires they do not have it in stock and are relying on a 3rd party who will be shipping the item. IT IS NOT WORTH the risk of shopping here if they appear cheaper - it will be a disaster and one to regret for a long time. You have been warned.

Purchased bt phones from BT Shop, trying to return is very difficult. Website page not working properly, contact over the telephone keep being redirected to another number, resulting in going in circle back to first number called. Would not recommend buying from BT Shop

It took almost four weeks for my order to arrive from BT Shop and when it did, I was disappointed to discover that only one item was dispatched. The other had been cancelled, for no apparent reason, yet no refund was issued. I contacted BT Shop customer service - it took 3 attempts and 55 mins of waiting to get through - and they told me that it was Paypal's responsibility to refund the value of the second item. Yet this was simply not true. Payment was sent to BT Shop for both items, yet they failed to acknowledge this. I'm currently waiting for Paypal to make BT Shop reimburse me. I don't expect I'll ever receive an apology as their customer service has been most unprofessional. Given my negative experience of delayed delivery and the misappropriation of moneys received, I cannot possibly recommend BT Shop.

I purchased the BT 6500 Quad handsets in December 2013. In January 2015 the main set incorporating the answer machine failed and as such I lost the answere facility, all stored numbers and the caller display facility. The phone system operated sometimes! I contacted BT Shop, proving details of faults and invoice number. My expectations were of a positive nature as the phone system was only 5 weeks or so beyond the 12 month warranty period. However I received back from BT a reply which bluntly stated that the phone as out of warranty and there was nothing they could do. I responded with a en mail reply expressing my disapointment and dismay that the customer care aspect of B T Shop was less than satisfactory etc. I have not had a response to said e mail which was sent almost 2 weeks ago. I have since purchased a new Panasonic Quad set from John Lewis who have superb customer care facilities and who also provided FOC a 2nd year warranty. Wake up BT and show some initiative with customer care. My recent experience was nothing less than appalling. I am more disappointed at the reaction of BT Shop than the failure of the phone handset.