AV Partsmaster Reviews - www.avpartsmaster.co.uk

★★★★☆
4.2 / 5
23
78% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Clevertouch 85" interactive monitor”

Written on: 27/02/2017 by RKingsford (1 review written)

Friendly, helpful and fast service from the sales team for this ex demo unit. The unit arrived the day before installation which meant not clogging up too much space for a long time. The install team where very friendly and professional and done a good job working around the needs of the school during assembly time. would highly recommend and will use this company again… Read Full Review

By Avpartsmaster

Written on: 27/02/2017

Many thanks for the wonderful feedback. I will ensure your comments are passed onto our install team.

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★★★★★

“Excellent service and super fast delivery”

Written on: 27/02/2017 by SamaraMacGregor301 (1 review written)

My projector died last week the day before an important presentation, I called AV PartsMaster and spoke to him at about 4pm. He recommended a projector to replace mine and even managed to arrange a pre 9am delivery which was exactly what I needed. The price was very competitive and I'd gladly use them again should the need arise, 10 out of 10 from me!… Read Full Review

By Avpartsmaster

Written on: 27/02/2017

I'm so pleased we were able to help! I hope your presentation went well!

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★★★★★

“Friendly, Helpful and Fast”

Written on: 23/11/2016 by 461Yates (1 review written)

One particular member of the sales team was very helpful and went out of his way to get a piece of stock for us at short notice. Very informative at each stage, super friendly to speak to, also sorting out postage to ensure the unit was here in time for our tight deadline… Read Full Review

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★★★★★

“Friendly, Helpful and Fast”

Written on: 23/11/2016 by 461Yates (1 review written)

One particular member of the sales team was very helpful and went out of his way to get a piece of stock for us at short notice. Very informative at each stage, super friendly to speak to, also sorting out postage to ensure the unit was here in time for our tight deadline… Read Full Review

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★★★★★

“Excellent Professional Service”

Written on: 07/10/2016 by Shaylee206 (1 review written)

I recently ordered an Acer P5515 Projector, the product is perfect and appeared cheaper than many other online retailers. Ordering online was easy and the after service was very helpful. Delivery was free, will certainly be ordering from this company again… Read Full Review

By Avpartsmaster

Written on: 07/10/2016

Many thanks for your review, it's great to hear we have done a good job!

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★☆☆☆☆

“Poor delivery - poor customer service. Stay away.”

Written on: 08/09/2016 by Emeliaw128 (1 review written)

Ordered a bulb 7 days ago (Thursday). Monday - not arrived - Tuesday called. Appears the delivery post code was wrong. Wish I could prove that I entered it correctly so snap your screen if you do order. Anyway it was supposed to be sorted Tuesday abd delivered by UK Mail THURSDAY! Courrier arrived Thursday but without my parcel - he told me they could not find the package to put the new label on. Called customer services and was less than happy with the short snappy attitude of the… Read Full Review

By Avpartsmaster

Written on: 07/10/2016

My name is Andrea and I'm the Customer Service Manager at AV Parts Master. I'm very sorry to hear about the poor service you received and I would like to thank you for taking the time to write the review as we do take our customer service levels very seriously and I will be addressing exactly what happened with the staff involved. I will also be talking to Interlink Express to find out how the delivery went so wrong.

We take feedback as the opportunity to improve and would like to apologise for the inconvenience this may have caused you.

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★☆☆☆☆

“Very Poor Service and Advice”

Written on: 30/04/2016 by VivianChilders (1 review written)

Rang AV parts Master for advice on a Pansonic Projector, told by the sales department that the projector we had was a dual lamp system and we need to purchase a dual lamp pack. We did indeed puchase the dual pack. Went to install the bulbs to find out the unit concerned only need one lamp. Installed the lamp with rental of expensive tower. Rang AV parts and told them of the situation and they said they would collect the surpless lamp for credit. After collection AV Parts Master refused… Read Full Review

By Avpartsmaster

Written on: 07/10/2016

My name is Andrea and I'm the Customer Service Manager at AV Parts Master. I'm very sorry to hear about the poor service you received and I would like to thank you for taking the time to write the review as we do take our customer service levels very seriously and I will be addressing exactly what happened with the staff involved.
We take feedback as the opportunity to improve and would like to apologise for the inconvenience this may have caused you.

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★★★★★

“bulb that blew.”

Written on: 17/09/2014 by fnQuinn35 (1 review written)

They made the whole process simple and speedy with the benefit of a great price. When a bulb was sent that didn't quite fit, a replacement was sourced and delivered in next to no time. A good job done. … Read Full Review

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★★★★★

“Absolute Brilliant”

Written on: 08/08/2014 by ADRTRAINER (1 review written)

Projector Bulb went suddenly in the middle of a presentation Ordered Thursday afternoon with a Monday delivery so had to revert to TV as backup, new lamp arrived Friday morning 10 am and by 1015 up and running Brilliant service, Thanks AV … Read Full Review

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★★★★★

“Great projector, excellent service”

Written on: 16/07/2014 by timbranton (1 review written)

I just bought a BenQ W1080ST from AV Partsmaster. I'm really happy with the projector - using it for doing demos for customers and you get a really good size full HD image even with the projector only a couple of feet from the wall. The service from AV Partsmaster was great, delivered exactly when they promised and were very helpful on the phone. Highly recommended… Read Full Review

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★★★★★

“A Top Notch Customer Service”

Written on: 28/03/2014 by BethAllen (1 review written)

These guys gave me a top notch customer service when I purchase my last projector; I needed the projector for a seminar at the office. These guys are is a shining example for professionalism, they deliver on time, the item was well packed and offered to help us set things up. We have used the projector for many other seminars afterwards and we haven’t had any problem with it. I am satisfied with their services and I also glad I made my purchase from AV Partsmaster… Read Full Review

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★★★★★

“Perfection”

Written on: 28/03/2014 by IamMark (2 reviews written)

Excellent place for projector materials. After getting projector lamps for my Epson projector, I'm impressed. It's a great deal and I got it for a reasonable price which perfectly set on my projector. I checked the lamp from their website and selected for my projector before the purchase. AV's customer service is remarkable and they are so fast to respond. I will definitely recommend them… Read Full Review

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★★★★★

“They are wonderful ”

Written on: 06/03/2014 by HappyCat12 (3 reviews written)

AV Partsmarter has excellent customer service. I bought a projector for work. I'm a software trainer and needed something that would project clearly and brightly for my trainees. I found the website easy to navigate and it was clear to find the right for projector for my budget and for what I needed. Two thumbs up from me!… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/03/2014 by EthanDoherty (1 review written)

I recently purchased a projector from AV Partsmaster, the service I got is beyond my expectations. It is the best online experience ever; I really loved the customer service I received. I found their website very user friendly and comprehensive on stock availability and pricing. The processing was simple and the projector was delivered on time. I will purchase again… Read Full Review

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★★★★★

“wonderful customer service”

Written on: 02/01/2014

I bought the projector lamps from them last month, and when I am using them, I have some questions, each time that I contacted with their customer service center, they are always so nice to offer their warm help, I love their fast and wonderful feedback. I would definitely recommend more friends to buy their product!!! Highly recommend!!! … Read Full Review

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★★★★★

“Outstanding performance!”

Written on: 29/11/2013 by laurahalberg (2 reviews written)

First up, the customer service I received when purchasing this Epson Projector was outstanding, I literally could not have asked for better! As well as the excellent and friendly crew at AV Partsmaster, the quality of the Epson Projector is perfect. Brand New and is exactly as described. I would definitely recommend this website (and product) to anyone interested in buying / purchasing any related products from AV Partsmaster. Very happy customer!… Read Full Review

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★★★★★

“Perfect!”

Written on: 28/11/2013 by JasonLei (2 reviews written)

my new tv arrived two days from placing my order also the very best deal on the web never used this company before but i will always use them again for any electrical item i need thanks guys… Read Full Review

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★★★★★

“Great customer service and products!”

Written on: 15/11/2013 by biker568 (2 reviews written)

I was blown away most by the customer service… I had a few detailed questions about the projector I was considering and wanted to be certain about every feature, since it is a big purchase and there are so many different types here to choose from! Every question I could think of was answered clearly and professionally, making me feel even better about doing business with this company. My projector arrived quickly and I absolutely love it... its even more impressive than I had hoped!… Read Full Review

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★★☆☆☆

“Terrible delivery service from UPS”

Written on: 05/08/2013 by Laurence66 (1 review written)

Good customer service after the phone call but 3 business days delivery via UPS is unacceptable. Excuse from UPS was that Prestatyn would take an extra day. Prestatyn is only 30 minutes from Chester, it is not in the Outer Hebrides!! I would not have ordered from AVPartsmaster if I knew it would take that long. Their website stated next day delivery at £10 charge… Read Full Review

Laurence66's Response to Laurence66's Review

Written on: 05/08/2013

Amazing!! This Review Centre really works! Within an hour of writing this review the goods turned up on the doorstep. I take it all back AVPARTSMASTER. Their customer service did good in the end :)

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★☆☆☆☆

“Use another company”

Written on: 26/06/2013 by KarenMel (1 review written)

They took a week to get back to me with a quote, they are very expensive and they have no customer service level at all, I had to chase every few days to get any information out of them, which was generally dunno, when it is back, about when it was being returned and in the end they just posted it back. Look at their website they have one positive review - that should say everything you need to know about them. I have honestly not dealt with a company that has such a low value of their… Read Full Review

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