Not great!

ao.com
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Jodaw84's review of ao.com

“Not great!”

★★☆☆☆

written by Jodaw84 on 14/06/2016

LEC fridge freezer is OK, quite cheaply built and and a bit flimsy, we found it difficult to level up, the capacity is pretty good though! Disappointed with AO though, delivered by 2 miserable delivery guys who spoke to each other in their language in front of me, fridge freezer was dirty on arrival even though it was in a box and had lots of shallow dents on one side. We were only offered a small amount as compensation as we had turned the fridge freezer on; we were having our old fridge freezer collected by AO and having used cool boxes for half a day, we didn't really have any choice but to use the fridge freezer or we would have spoilt a lot of frozen food. Its put me off buying from AO again tbh and I expected more. I have brought from them in the past and been happy, what has happened to you AO!?

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Ao.com's Response to Jodaw84's Review

Written on: 16/06/2016

Hi

Thanks for taking the time to get in touch with us.

I'm sorry to read that you're unhappy with the item you purchased and the delivery service you experienced. This isn't the impression we want our customers to be left with at all. I'll ensure your feedback is supplied to our Logistics Team regarding the manner in which your delivery was carried. We really value your comments as it helps us to improve the journey we offer to our customers.

I'm really sorry that your appliance arrived in less than perfect condition, I can understand how disappointing this must have been. As the appliance had been installed, my colleague offered a goodwill gesture to accept the appliance in the condition it arrived in. I would be more than happy to look into this further for you though. Unfortunately, I've been unable to find your order with the information you've provided. Please send an email to our Customer Service Team with your order number and any images you've taken of the appliance so that I can assess this further for you.

Many thanks

Rob - ao

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