Good but try to force you to buy warranty

ao.com
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ghMatthews233's review of ao.com

“Good but try to force you to buy warranty”

★★★☆☆

written by ghMatthews233 on 16/01/2015

What put me off AO was there after sales strategy after you purchase. You are forced to spend 20 mins saying no to their horrible sales staff. Even if you keep refusing they then start saying you are stupid not to take their warrenty deals which is obviously how they make money. you literally have to be rude and say no for 20 mins to get rid of these people.

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Ao.com's Comment

Written on: 16/01/2015

Hi,

I'm sorry to hear that you were not happy with the call you received regarding our Protection Plan.

This is an option we offer customers to give them peace of mind and extra security. This will cover you for things that the manufacturer guarantee does not, such as accidental damage. However, this is your decision and something you should not feel pressured in to taking out. If you can let me know your order number, I'd be happy to look into this matter further.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.

Many Thanks

Michael - Customer Advisor

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