Aggresive Insurance Sales Post Purchase

ao.com
★★★★☆
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KyanDouglas315's review of ao.com

“Aggresive Insurance Sales Post Purchase”

★★☆☆☆

written by KyanDouglas315 on 23/07/2014

Within 30 minutes of purchasing a freezer both myself and I were contacted member of the AO team who used aggressive tactics to sell their appliance insurance ! The saleman wanted to know bank details and information on other insurance policies ! This is not what I expected from a company who tries to trade on customer satisfaction ? I hope the delivery of the goods fair better !

  • Fridge Freezer

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Ao.com's Comment

Written on: 23/07/2014

Hi,

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

We really appreciate you choosing us for the purchase of your new kitchen appliances, I bet you can't wait for them to arrive and start using them.

However, I’m sorry to read that you're unhappy with the call you received regarding the Protection Plan we offer to customers. The Plan offers additional peace of mind when buying an appliance. We understand that this isn't for everyone and of course the decision to opt in is completely up to you. I shall pass your comments on to our Quality Team as we're constantly looking at ways to improve our customer’s journey.

I hope this experience won't stop you from using us in the future.

If we can be of any further assistance please contact us on our website, via email or by calling us. Our phone lines are open seven days a week, from 8am until 10pm.
Many Thanks

Rob McCullough
Customer Advisor
ao.com


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Ao.com's Comment

Written on: 23/07/2014

Hi

Thanks for your review

I'm sorry that you feel our agent who contacted you was aggressive, I'm sure they didn't intend to come across this way.

We would never want our customers to be left feeling frustrated after a phone call with us, we do offer the Worry Free Plan where applicable, however if you don't want to take it then it isn't a problem at all. We understand it isn't for everyone, so you certainly shouldn't be spoke to aggressively.

Please can you send your order details to our email address which can be found on our website, otherwise you can contact us by telephone. I'd like to this looked into and dealt with as soon as possible.

Thanks

Cam-ao.com

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