Yourspares Reviews - www.yourspares.co.uk

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★★☆☆☆
2.2 / 5
10
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Latest Reviews

★☆☆☆☆

“Terrible customer service.”

Written on: 20/05/2015

Purchased a replacement drawer front for my Hotpoint freezer 2 months ago. It has recently developed a crack in the handle so I contacted Yourspares to report the problem. Was told in no uncertain terms that the problem was due to me overloading the drawers and that the fault is general wear and tear. I suggested that as the drawer was not overloaded/overused and it was only 2 months old this couldn't be just wear and tear and the company refused to replace or refund the product. Will be going… Read Full Review

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★★★★★

“Amazing Service From Yourspares”

Written on: 13/02/2015 by ECMakers (1 review written)

we were running out of Miele hoover bags so i searched the product number and up came Yourspares. The range of replacement bits that you can get as well as the quantity is fantastic. Ordering was easy and delivery was quick. Although the products do not have the Miele logo on them they are effectively the same product and work just the same but at half the cost. I would certainly use them again and tell a friend… Read Full Review

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★☆☆☆☆

“Wish I saw their reviews before I purchased!”

Written on: 12/02/2015 by 166McNeil (1 review written)

If you'd like to be sent the wrong item and wait for god knows how many days before actually getting the correct one, then order with this company. The live chat service and the phone service are rude to say the least, and the management cant be that much better. Utterly frustrated is an understatement… Read Full Review

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★☆☆☆☆

“dropshipper”

Written on: 12/12/2014 by Aimee1988 (1 review written)

Ordered spare parts for my tumble dryer. Delivery date passed and still no item. Contacted them and was told on live chat help to email. Refused and had to ask for a phone no. Rang them and their excuse was a 'stock error' had occured and that the part had now been sent second class. I asked for replacement part to be sent gauranteed first class so it would arrive tomorrow and when the second class parcel arrives I will return it. They cant because they dont have it in stock!!!?? They only had… Read Full Review

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★★☆☆☆

“Too slow”

Written on: 28/06/2014 by olgit (6 reviews written)

YourSpares website said the part was in stock, and there was a choice of free standard delivery or £2.99 for 1st class post, so I thought I'd pay the extra to get my item quickly. I received a confirmation that said Waiting To Be Processed but after not hearing anything else for 24 hours, I sent an email asking for the status of my order, when I was told it would be sent the following day! Even then it took a further two days to reach me. That is poor service by today's standards. By… Read Full Review

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★★★★☆

“Replacement of faulty item”

Written on: 23/02/2014 by sallypartington (1 review written)

I purchased a tea urn through Yourspares which developed a fault after minimum use. Thanks for despatching me another without any hassle… Read Full Review

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★☆☆☆☆

“slow delivery, wrong part and still waiting”

Written on: 17/02/2014 by SteveRudd (1 review written)

I paid extra for delivery to discover first class takes 4 days? Then it was the wrong part! And another 4 days have passed and still no part. Go elsewhere for your parts NOT youspares.co.UK… Read Full Review

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★☆☆☆☆

“Terrible **AVOID**”

Written on: 07/02/2014 by hallryu (2 reviews written)

I have just ordered a Dyson vacuum pipe using their 'free delivery' option. Upon being directed back to their site from Paypal I see that they have actually charged £30.00 for delivery. ***** £30.00 delivery charge on a vacuum pipe ***** ** YOU HAVE BEEN WARNED **… Read Full Review

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Hallryu's Response to hallryu's Review

Written on: 10/02/2014

They have contacted me swiftly and say that a full refund will be actioned today. However, the price charged on Paypal is different from that stated at the time of sale.

They blame the error on a technical problem. However, this is the first time this as ever happened to me after hundreds of online purchases over the years.

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★☆☆☆☆

“Disappointed”

Written on: 08/04/2013 by Monkey68 (1 review written)

Despite the website claiming "high stock levels", a week after my order being placed I was told the items were not in stock. One of the reasons I ordered from them was the fact that they claimed to have the parts in stock - fairly surly replies from their sales staff when queried too… Read Full Review

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★★★★★

“Faultless service from this company”

Written on: 04/10/2012 by dillbill (1 review written)

I placed an order for a washing machine spare part yesterday and selected the saver delivery, expecting the item to take 5 days or so to arrive. I was astonished when my drum paddle arrived this Morning with 1st class post. Full marks to this firm, I shall most certainly use them again without hesitation… Read Full Review

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