Vax Ltd Reviews - www.vax.co.uk

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Latest Reviews

★☆☆☆☆

“I WILL NEVER, EVER BUY FROM VAX AGAIN.”

Written on: 21/11/2014 by MAHod (1 review written)

I ordered and paid for a pressure washer on line. It never arrived. I chased it up and received a case number. I then received a standard letter advising of delays due to orders placed in their sale, but a promise that goods would be dispatched by 17th of the month and that tracking details would be issued. Attempts to contact them by Email result in issue of further automated case numbers but no replies.. On 20th the standard email reply still advises of dispatch by 17th (three days ago!). I… Read Full Review

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★☆☆☆☆

“Ridiculous customer service”

Written on: 20/11/2014 by Samarae113 (1 review written)

I am writing this as I still sit waiting for someone to answer the customer service telephone number for help and support what an absolute joke......43 mins so far 45 mins previously before I hung up and 33 mins before someone cut me off........do not buy Vax my vacuum foot has broken the suction is minimal and to top the lot Vax themselves seem not either not care a less or won't pay to have sufficient staff to answer their support center telephones .....I will never buy Vax again!!!!!!!… Read Full Review

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★☆☆☆☆

“appalling sevice”

Written on: 18/11/2014 by horustheswift (4 reviews written)

I purchased.. or thought i had purchased a vax in their last sale. Money taken.. 3-5 days delivery.. the tools were delivered but no vax. Phoned to be told it would arrive by the end of the week. No..phoned to be told no tracking order for the vax so not sure if it had been despatched. The customer service lady would check and get back to me and reorder if necessary. A week later. . No contact after being told all orders would be dispatched by Monday 17th. Phoned again.. no tracking or… Read Full Review

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★☆☆☆☆

“Dire customer service from Vax. AVOID AT ALL COSTS”

Written on: 15/09/2014 by sean5302 (8 reviews written)

We bought a new Vax carpet washer 4 weeks ago. Model W87-DV-B, costing £350 direct from Vax at Droitwich. It failed on first use. It stopped depositing liquid, then there was a burning smell and smoke. My wife turned it off and watched the plastic casing over the motor smouldering and melting. I have wasted hours trying to phone Vax. The customer service line just plays music at you and tells you it really wants your call. I tried the BT phonebook. Every Vax number just goes straight to answer… Read Full Review

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★☆☆☆☆

“not good”

Written on: 24/06/2014 by MaximilianWoodard374 (1 review written)

We bought our Vax 25.5.2014 at Curry's the floor display was good,it's light and good suction.but it's terrible if like me you have arthritis and no grip in your hands,on a kitchen or bathroom surface it's ok,but on a carpeted room it's bad,i have to use both hands to use it.vacuuming the stairs is very difficult,holding the vax in one hand and trying to use the hose in the other is very difficult and tirering,the power cord is too short,you have to replug for every room.it's very good if you… Read Full Review

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★★★★★

“after receiving a damaged machine from amazon vax have...”

Written on: 06/06/2014 by covkid40 (1 review written)

after receiving a damaged machine from amazon vax have been so good they are replacing the damaged one with a new one their service has been first class 5* even though they didn't suppy the first one am awaiting delivery of new machine advice to all customers buy direct from vax… Read Full Review

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★★★★★

“Great customer service.”

Written on: 13/05/2014 by rangeways (1 review written)

I must say that the customer service I received when my carpet washer developed a fault was second to none. Polite and helpful when I rang Vax. My carpet washer was 5 years old and a brand new replacement was sent within a few days. What a change to have such brilliant service when an appliance breaks down. Other companies should take note !!!!… Read Full Review

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★★★★★

“OUTSTANDING CUSTOMER SERVICE”

Written on: 30/04/2014 by Totallyshocked (2 reviews written)

I felt compelled to write a review after my recent dealings with Vax. This company gives the best customer service I have ever received. Other companies could learn so much from a company like Vax who obviously pride themselves on customer service. I had an upright vacuum which had developed a small fault, I called Vax and spoke to a really helpful guy. Found out I had one month left of my 6 year guarantee. A small form to fill in and had to send proof of guarantee and within a matter of… Read Full Review

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★★★★★

“THE BEST CUSTOMER AFTERCARE SERVICE I HAVE EVER HAD”

Written on: 29/04/2014 by 435Frost (1 review written)

I HAD A PROBLEM WITH MY VACUUM CLEANER(THE HANDLE HAD SNAPPED OFF).I CONTACTED CUSTOMER SERVICES AND SPOKE TO A VERY PLEASANT YOUNG MAN WHO SAID HE WOULD SEND ME A NEW HANDLE WHICH ARRIVED 3 DAYS LATER.A WEEK LATER THE MOTOR STOPPED WORKING AND AGAIN I CONTACTED CUSTOMER SERVICES AND THIS TIME I SPOKE TO A YOUNG LADY( AGAIN VERY PLEASANT).I EXPLAINED THE PROBLEM AND AFTER I ANSWERED A FEW QUESTIONS WAS TOLD I WOULD RECEIVE A NEW CLEANER AS IT WAS STILL UNDER GUARANTEE.TO SAY I WAS SHOCKED WAS… Read Full Review

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★★★★★

“'WOW' FACTOR CUSTOMER SERVICE !”

Written on: 04/03/2014 by DouglasRollins (1 review written)

In December 2011 i purchased a Vax Vacumn cleaner model U91-Ma-B which came with a 6 year guarantee. Unfortunately a problem developed with the motor so i called Vax customer services to make a claim. The whole claim procedure was very straight forward. I expected a new motor for my vac but i was very surprised to receive a brand new vacumn cleaner with additional attachments which usually need purchasing separately(stair brush attachment). Well done Vax your guarantees really are worth the… Read Full Review

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★★★★★

“SUPERB AND COURTEOUS CUSTOMER SERVICE”

Written on: 18/02/2014

We are enormously impressed with the Customer Service we have just experienced at Vax when we had to return two steam cleaners which became faulty. They have agreed to send another model to us now which is recommended by Which, and so hopefully, we should have no further problems. However, other Vax products we have had have been very good, and so we were just unlucky with this particular type of steam cleaner. The responses we have received from their Customer Services team have been both… Read Full Review

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★★★★★

“The Best Customer Service - EVER !!!!”

Written on: 12/02/2014 by holly04pink (1 review written)

I purchased a Vax Air upright cleaner 5 years ago and registered it for the 6 year warranty. After 3 years the belt snapped on the brush roller. I contacted Vax - very pleasant chap, sent me a form to complete, ( only a couple of lines to answer). Sent it off and received a replacement machine!! Then 10 days ago, the motor started making a noise, did all the checks, found no obvious cause. E-mailed Vax around 11 a.m. then received an e-mail back from them in the afternoon, followed by a… Read Full Review

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★☆☆☆☆

“Never buy from Vax”

Written on: 08/02/2014

We had a complaint about a vax keep falling over. Took that one back. Got another one same problem. Spoke to vax and in the mean time it shredded our kitchen flooring. Vax take no responsibility and send cracking complaint letter responses "were sorry about your problem".. Their clearly on cloud cookcoo land. Their emails don't tell you not to use the machine for a minor fault but they then do the "well it said don't use it in the manual as its now damaged". Playing the technicality game. Yet… Read Full Review

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★★★★★

“customer service”

Written on: 01/11/2013 by tabithamorris1 (1 review written)

We have a vax power vacuum cleaner and it is great. We had a problem with the handle pedal and contacted vax and they were most helpful and as the cleaner was still within the two year guarantee a part was sent out and receieved within 3 days. Unfortunately this was the wrong part due to our description of the problem. We explained to customer service and they told us they would replace the cleaner as it was under guarantee. A form was sent to us to complete and we were told once this was… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 11/10/2013

I called Vax customer services and explained that my upright vax hoover was smelling of burning. I was asked to switch my appliance on and put the phone to it so that the advisor could listen to it. While I felt rather silly doing this the gentleman on the other end could tell what was wrong with it. He replaced my hoover free of charge which I received a few days later. There are not many businesses that offer this sort of service. I am very pleased with my new hoover Thank You… Read Full Review

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★☆☆☆☆

“vax service SUCKS”

Written on: 21/05/2013

after 5 phone calls to order a part( at my expense)I was told computer was down,(5 calls over 5 days)could they not have taken my name and phone No and phoned me back when the problem was fixed, we sent vacuum back to them as we where very unhappy with there very bad service .if I where to give advice I would say ..D0NT BUY A VAX BECAUSE THERE SERVICE STINKS… Read Full Review

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★★★★★

“power midi 2”

Written on: 25/03/2013 by Aalisha8 (1 review written)

what a good machine ideal for a flat or studio flat the lady i delt with her customer was abultley 100 per cent she explaed everthing her name was nicki she great i just wish other customer service depts were the same there was no -abut the lady it was all plus thank you verry much for your great service best wishes m allen oxford… Read Full Review

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★★☆☆☆

“If you get a good one - great, if not ...”

Written on: 06/03/2013 by MikeWallace (1 review written)

I have three vax machines, the last one in July 2012. Pros: They are powerful machines, the vac bag is efficient, easy to use fairly convenient to store. The Carpet washer V-124A cleans carpets really well (I another VAX carpet cleaner also, and leaves them fairly dry (see later). The attachments are OK - the vacuum ones could be more useful, but I can get by with them. Customer service is polite even if they are not able to help. Cons: Customer service is an 0844 number - another company… Read Full Review

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★★★★★

“Vax super support”

Written on: 22/12/2012 by nanicholi (11 reviews written)

Customer services seem to come in two standards: lousy or great. While some firms consider customers as little more than a necessary nuisance others seem to go out of their way to keep customers happy with their support, thus ensuring that no amount of advertising from other firms will poach their customers. I have recently experienced this higher level of support, not from one firm but three one of which was Vax. In July 2012 I purchased a Vax Power Pet 6 and was happy with my purchase… Read Full Review

Joandenham's Response to nanicholi's Review

Written on: 15/04/2013

if you are thinking of buying a vax cleaner please think again i have been told by vax customer servive that they are very high maintinance and there are no call out repair men. all they do is have you phoning expensive call with no joy at the end. i would give them a rating of minus.BEWARE

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★★★★★

“Laminate floor cleaner by Vax”

Written on: 13/04/2012

I have good quality laminate flooring throughout my flat and used this product in all 3 rooms and hall. Economical to use(3 cupfuls to 5litres of warm water), and streak free it lifted any dust or grime with ease leaving a clean, fresh smell upon completion. I have struggled in the past to come across a good laminate cleaner but have now definitely found one now, leaving a first class finish… Read Full Review

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